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sir, I am rajasekhar from pondycherry we bought "SENORITA DX " ON or before deepavali. From the buying date itself it is not working properly. Now i was found more than four problems are there in that machine so I want to replace it and need a new machine. my complaint no: 3266435. such a worst service centre peoples. I need immediate reply any one will come from the service center.
Sir, one earnest request ..please change the executives at your service centre in chembur, mumbai...My machine (AW 0806) is not functioning since april 2, 2011..that was the first day i lodged the complaint . one day a technician came to see the machine and told me its a problem with the PCB..and that it would take two dayweeks for the PCB to arrive at their service centre..its been two months...nothing fixed up...i keep callin the customer care as well as three executives Mahendra Kumar ([protected]), manjunath ([protected]) and ramesh ([protected])..Initially they used to take the call and make false commitment that they would without failure send the technician the very next day...which they never did.. Offlate they have stopped taking calls and if at all by mistake they pick up the fone, they hand it to the receptionist at the service centre and make her speak to me... till today my problem has not been fixed... These guys are clever enough to make me sign the AMC and now keep me sinking in water..
Is this your way of handling a problem? this is how you serve a customer?why has my problem not been attended to till date?? are you basically into the business of duping people and making money? Shame on you..the brand and your service
Is this your way of handling a problem? this is how you serve a customer?why has my problem not been attended to till date?? are you basically into the business of duping people and making money? Shame on you..the brand and your service
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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I bought a IFB Senorita Plus washing machine this year. It worked fine for few months, after that it started giving troble.After repairing the machine twice, I was advised by your service people to put IFB stabiliser to solve the problem. Based on their recommendation I bought a IFB stabiliser and fixed it.
But the proble persists and in fact now the machine is not working. I am desperately trying to reach the dealer as there is no service centre available in this place (Kumbakonam, Tamilnadu). Since there is no response from the dealer I am sending this mail to get things to move.
Since this is the second IFB machine in my family I hope to get better treatment. I also believe that this email definetly work and I will get the service immediately atleast in next 24 hours.
Expecting your immediate action and reply,
Thanks in advance,
Felix
[protected]