[Resolved]  IFB / Washing Machine — FAULTY WASHING MACHINE

Address:

Chennai, Tamil Nadu

From
DIVYAN PAUL PANCHARATNAM
#3CSI Kalyani Hospital Campus,
No 15, Dr Radhakrishnan Salai,
Mylapore,
Chennai 600004
Phone [protected],[protected]
[protected]@yahoo.co.in


I have purchased a Senator 6 kg washing machine from Vasanth and Co, Mylapore, Chennai on 19/6/2009 and have a 2 year warranty on the product which expires on 18/6/2011.Within 3 months of purchase I have faced numerous problems.I have filed a minimum of seven complaints to date.The machine stalled with the programme knob coming to the end of the cycle, but the rinse cycle had not been completed and the water had not drained out. This problem ocurred on atleast 3 occasions. This was attraibuted to a fluctuation in voltage and we were advised by the service technicians to install a voltage regulator costing Rs1800.Inspite of installing the device problems continued to occur.The machine also failed to dry the clotheson 2 ocassions .The latest problem is that the water inlet does not drain into the drum but out through the base of the machine. A technician came 2 days after the complaint and claimed to have rectified the problem , but the same problem occurred the next time I used the machine.After 5 days the technician vame to chesk the machine and says the drum has to be replaced!!the machine less tha two years old and already the drum needs replacement! We have been told this will take a minimum of 2 weeks! It is clear that we have been supplied a faulty machine. I have relatives who have IFB machines who are using them for more tham 8-10 years without any problems. I request you to replace the machine with a new unit as we have followed all the instructions given by the service personnel and have even fitted a voltage regular but still continue to have major problems with the machine.
My customer number is 1918352, serial number WTSTR6kg61569