IFB Washing Machine Elena Dx — NO services received after repeated complaints

Address:

East Delhi, Delhi

Dear Sir/ Madam,
I bought my IFB front loading washing machine in Dec 2009. It still falls in the warranty period which is 4 yrs from the date of purchase. On the 12 th of July I had lodged a complaint in your call centre that my machine is not working. The official from the service centre came the next day to check the machine and said that it was not functioning because it was overloaded. However, it did not function the very next day as well. As a PROTOCOL i RE- LODGED THE COMPLAINT again in the call centre on 14th, then the 23rd, then 26th, 27th, 28th and then the 30th but in vain. Everytime I called there was somebody new who was attending to me and I re explained the problem to them again and again and I was always told that my complaint was officially lodged only on the 26th since there was a technical error in the system previously. Each one of them told me that services would be prvided with 24hrs but nothing has happened till date. In the meanwile I called the official service centre of my area on the 28th to check if they have received a message from the company.I was told that they had just got the message and the service personell would come only when there are no rains. It is the 31st of July today and I am still looking for help for my washing machine to function. We are a working doctor couple with a hectic schedule and my work is paralysed because my washing machine is not functioning for 20 days now. If these are the after sale services of your company and if the people at your service centers have such a callous attitude then I'm sorry to say IFB makes false promises to the public to hike its sales. There is nothing like service within 24hrs!!!!!!!!!!! I am petrified now since it is now an everyday routine for us to just make calls and receive no help. I have been patient enough but nothing seems to be happening. My customer code is 414362. My ticket no. is 9281562 and I am based in Delhi. Looking forward to your kind co operation.