[Resolved] IFB Washing Machine Executive Plus — WORST CUSTOMER SERVICE | |||
Dear Sir, I have purchased my washing machine Executive plus model on 26.05.2006.Machine was very good for performance. We are vellage peoples not aware of this machine technology. My first complaint itself your serive person told that you make AMC then we will do the things correct. After that also they have not solved the problem 1. water coming out from the drum. They have disconnect the heater line. problem gets solved. And he told that after 3 months you book the complaint about heater. We will come solve it. I have facing the same problemtwo months back and booked the customer complaint at chennai after long struggle and followed complaint no is :5454536. same is not resolved so far. Actually i wonder your company's slogan '' your call is valuable for us please wait for connect our service '??????? I have never seen such customer care service. 2.Complaint no:5506481.?????? I request you take back your machine and pay back the amout what ever it may be. I am going to put the machineon the road infront of your show room if the serive person is not attending the problem within 24 hrs. I think you understand my patience. IFB is very familier company, I do not know the problem where it is whether company side or agency side. There is no response at all. Regards, S.Parthiban Anna nagar west chennai. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
IFB Executive — Bad Service
I own a IFB wasing machine that my father bought before 10 years from a registered shop.up to last half an year we had no complaints about this product. but now their new service station start at kasargod in kerala. one day a problem occured for the machine that it runs with heavy sound and jerking. i registered the complaint and one technician came and told that its bearing had gone and need to get replaced. he replaced it and it costs around Rs 800. after 2 or 3 months again the same sound and jerking came and i again registered the complaint and other technician came and told that its drum got damaged and the only solution is to replace it. we told ok and ordered for a new one.after 3 or 4 weeks he came again with new drum and replaced the bad one.it costs around Rs.2500. after that in one month again the same problem occured and i registered and the same technician came and told that the bearing had gone. the technician came was having only that much knowledge and the problem occured when he was replacing the drum. now the are simply telling that they will come next day when each and every day i called. i called customer care and also they told thet they will inform and nothing happens till now.i want to inform you this problem of a customer.my customer ID at IFB is 1063322
hope you will take neccessery action.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
83%
Complaints
6869
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
IFB washing machine Executive plus — POOR SERVICE
Refer ID No. 1068176 and complaint No. 3577189 dated 03 Oct 09. There is minor water seapage from one of the pipe.Ihave been complainimg regularly to customer services since last 15 days but no service engineer has visited for replacement of faulty pipe.