IFB Washing Machine — machine made loud sound during working

my washing machine made a very loud sound during working since installation 2010.during warranty period service person said that it is normal sound but when warranty expired they demand for replace the machine part on my expense. my costumer id no. is 2425362. i call a fresh compliant one month back, service person came and he told me about money difference if i got service on private basis or through company.i left the matter and i call a fresh complaint 1 week back but no service personal attend the machine .i regularly call Mr.sunil (contact no.[protected]).every day he assured me that engineer will visit but till date no. person visit the site i m ready to pay for replace part on cash basis