[Resolved] IFB Washing Machine — No customer Service | |||
I own an IFB Senorita washing machine since year 2001. I am stationed at Patna (Bihar, India) since October 2011. I never had any difficulty with the machine till April 2012, when it started making a very harsh sound. I called the customer care and received a mechanic who after checking the machine, changed its bearing. The machine worked well till August 2012, when again the same noise resurfaced. Once again we called the customer care. This time the mechanic suggested to change the drum along with the bearing. He informed that the parts were not available at the service centre at the time and he will come again with the parts. Since that day we are in waiting for any further action or service or information from your service centre or any authorized person regarding our complaint. During this period (August 2012 to December 2012) we have made several contacts with the customer care of IFB and have lodged two formal complaints as well with it, the details following………... Complain No-9679721, dated 10/10/2012 and again Complain No-9981031, dated 08/12/12. During this whole period, we received numbers and varieties of excuses, but no service at all. I have tried being very mild and patient while writing this final complaint to you, whereas my feelings are anything but mild. My request to anybody interested in proper service and name of the company is to kindly look into the matter and resolve the issue before it impacts your name and market demand. One more concern and query of mine – Is the spare ball bearing of IFB designed so as to serve for the period of its warranty only? Was this information helpful? | |||
Apr 2, 2017 Complaint marked as Resolved Verified Support Jan 07, 2013 IFB Industries Customer Care's response Dear Mr.Rakeshh Kumar Kashyap, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you the best of our services. Regards, IFB customer care Verified Support Jan 16, 2013 IFB Industries Customer Care's response Dear Mr.Rakeshh Kumar Kashyap, Hope your concern has been resolved and you are satisfied. In future for any concerns, you can call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com Assuring you the best of our services. Regards, IFB customer care | |||
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machine is not working its not taking power
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB WASHING MACHINE — Customer service
I bought an IFB washing machine from Next electronics in T.nagar, Chennai, TN on 06/08/2009. Price of the washing machine was Rs.11, 800. Next electroincs people said that demo will be given in next two days. IFB people called me on 08/08/2009 and asked me to get stand worth for Rs.1200 and deom charge for Rs 360. I would like to know whether any company would charge for demo if we get their own company products. I asked for the reason they respond back very rude. Next electronics people mentioned that demo would be done for free. IFB people bheviour is so bad...Is this way a international brand company do???