| Address: | North Delhi, Delhi |
Subject : Complaint regarding IFB 06 Kg Washing Machine ( SENATOR) under warranty, for Water Leakage & Motor Rotation Problem.
From the List of complaints I've released one thing that I am not the one who is suffering from the poor servicing of IFB . If I've seen this before purchasing of the IFB washing then I may not be the one . but anyways.
I am also facing the same problem from Customer Care to Service Engineer and its been 01 month my problem have not resolved. I've purchased my 06 Kg IFB Washing machine 10 months ago from "JAGOTA Electronics, Modal Town Phase -01, New Delhi" and its started water leakage problem from one month ago. I've tried to book the complaint in customer care and that took my 02 wk to book the complaints, Finally on 06-Aug-10 Complaint No. "4898301. { In fact that the customer care cell of IFB is the verst one and manner less they don't want to book the complaint and make the person fool by transferring the call from one desk to another. Actually they need a drastic BPO Training bez if you've select the medium of language "English" and by chance to get connected to the C.C.E and he /She have no answer to your question then they deliberately transferred the call to another desk and start passing harsh comments.}
Finally one so called Jholachap / road side engineer visited me and check the machine & told me for the replacement of Motor & Card. After that no response and same answer " Out of STOCK " . I'm chasing the Branch Engineer.....( don't want to name) and not getting the positive answer, He is also assuring me that one day your Washing Machine will be repair but...... unable to give the dates ?
On 23-Aug-10 again that Jholachap / road side engineer visited along with the Motor & Card, He open the Machine and found that the new Motor is also a damage one. I've asked him why He've not checked the same at the time of issuance so that mine and his time can not be wasted. instead of accepting his fault he start arguing with me. Till the time my call is open and My Washing Machine is not repaired.
Please help me or advise me how do I repair it.
I also wants to book the complaint against IFB who is making the False promises of better after sale servicing, Bez at the time of booking the complaint they told 24 hrs to will take to attend the Call and in mine case its more than that to attend the call ( first call attended on 13-Aug-10).
I think they don't have a qualified staff who can take care of Quality issues of products and customers complainants. Its sure there is a design problem in there Washing Machine Models & poor parts quality.
In hope of repair of my IFB Washing Machine
S Mehra
JahangirPuri, Delhi Was this information helpful? | 
