[Resolved]  IFB Washing Machine — not able to open the door

Address:

Andhra Pradesh

Date:

Dear sir/madam
We are having IFB washing machine senorita plus and our customer I.D 142474 in the name of Dr.P.S.R.GUPTA H.No2-1-414/B street No.4 Nallkunta Hyderabad-500044, registered mobile number [protected].
This is for your kind information and attention we have taken AMC for above side machine on[protected] after repeated calls for 15days daily from your company.
We booked a complaint[protected] with ticket number 10034314 that was attended By sheetal appliances Hyderabad and they said that machine as to be shifted to the work shop they got it repaired and they demanded Rs.500/- for transport charges that was not paid by us, your people not informed about the transport charges at the time of taking AMC. And Sheetal Appliances People not informed US about the spares replaced and what repair was done they didn’t handed over the job card and they didin’t given demo after the repair of the machine. About the same issue we called up your customer care and booked complaint twice with ticket number 4357766 and 10041640. We never get any reply from your end.
Our sincere request the problem should not be attended by Sheetal appliances Hyderabad. We prefer to problem to be attended by company person as Sheetal appliances people miss guiding us every time since 3 to 4 years.
We booked another complaint with ticket number 10050220 dated[protected] for the not able to open the door the problem is still not attended by anybody till today once I called up your call centre today they are said your problem is resolved and your complaint is closed. Then i asked for any senior persons to talk they hanged up phone two times and third time they made up me talk to Mr.Rajesh and in this same regard 4 days back I discussed at length Mr.Anthony(who is fit for nothing)
Please look into the matter and resolve the issue other wise we will approach consumer forum for the same