[Resolved]  IFB / Washing Machine Senator — Mechanical problem immediately after free service inspection by IFB authorised service centre who is not invited.

Address:

Mumbai Suburban, Maharashtra

We purchaced IFB washing machine on 1993. We did not face much mechanical problems. In view excellent performance we purchased new washing machine IFB Senator on 22 Jan 2008. Warranty period expiring on 22 Jan 2010.
During the end of the period there was frantic calls by IFB authorised service centre ANTEK for free servive and renewal of maitenance contract which is around Rs. 2000+ for one year period. Finally it was allowed by my wife for inspection. We misunderstood the free service, We thought free service from IFB Rep. I Mr. Chandrahas Shetty was not present in India and my wife, who is a house wife allowed for free inspection. They were not invited and many frantic calls were made for this service followed by request for annual maintenace contract. After the service inspection we started getting problem with heavy sound during spinning. Then we lodged the complaint to call centre. Antek rep. came and told brake. brg and belt damaged. With our previous experince with IFB and technical knoledge such kind of mechanical problem not possible. We still feel foul play during free inspection which was allowed by service centre frequent request. We tried to bring this to IFB notice and we are getting positive response. Machine only little more than 2 year old and actual running time is very limited. We request for sme positive reply from IFB proffssional technical team.