| Address: | Chennai, Tamil Nadu |
Reapeted malfunction of IFB -senator washing machine for past 10 days,the service provider R.K International has a method of repairing a fault by changing the spare to a make their money. First it was a timer to change for 1800/- and a belt for 625/- and now a spare to prevent water leak for 180/-.. For past 10 days this problem is not looked in to properly.I had called call centre for about 10 times with various complaint nos. the last beeing copml.no.5216758,customer id 288585, the cal log of the call centre has recorded my greivineces. A technician visited yesterday changed a spare part to prevent water leak. He left assuring the machine is good. When we started washing the water falls out as a waterfall. There are IFB executives contact nos. given by the call centre,I tried to contact them for so mny days and they dont answer the call. Pls try these nos. and know by yourself the kind of responsibility IFB executievs has., I did send a SMS to Mr Shivacouple of days since my calls to a deff ear.Shiva - [protected],Kiruba[protected],[protected]. Trust forum will initiate procedure to get IFB management to resolve this problem at the earliest. My cont no.[protected] Was this information helpful? | 
IFB Washing Machine - Senator — Service is not provided
I registered one complaint for my IFB Washing Machine - Model Senator 6 KG om 15th December 2008. The service personnel visited on 20th December (after 5 day though they comit that the visit will be within 24 hours) and told me that one part (Inner Drum) has to be replaced and we fixed the appointment for 25th Decmber 2008 for the same as this process requires lot of time and 25th was holiday for us. On 25th Morning i got call from the service center that due to no availability of part this will not be attended on 25th. Since then I have been following up daily with the customer care and also i have been writing mails to them on the company' compalint link (http://www.ifbappliances.com/webapp/wcs/stores/servlet/Misc?langId=-1&store...⇄ but i have not got any response from them till now. The complaint is now over 2 weeks old which is still not fixed.