Comments
My IFB washing machine was not working during the month of Nov. 2009. With great difficulty I managed to contact local (Chennai - 73) IFB service centre. They sent a service man Shri B.Arun Kumar ( mobile [protected]) on[protected]. He informed that since the machine is 10-years old, its motor, door lock are required to be replaced. However he made it to work by cleaning the door lock. He suggested that if I enter into AMC he will get all the help in replacing the motor and door lock after about 45-days from that day. Since the cost of the spares is more than the AMC amount. I entered into AMC (Customer id no. 448085) for the period[protected] to[protected]. I booked a complaint on the toll free no.[protected] on[protected] that the IFB washing machine is not working properly. They sent a service machic Shri Raja on[protected]. I explined the assurance given by Shri Arun Kumar that motor and door lock need to be replaced. He smiling accepted the intention and informed that within 2-days they will be replaced. Some other Arun Kumar came on[protected] and informed that the spares will be brought within 2-days and replaced. But on enquiry with the local IFB incharge Shri Thirugnanam (Mobile [protected]) there is no need to replace motor and he will send some other service person Shri Dhanasekar immediately and do the needful. But nothing fruitful happened till date ie.[protected]. It is a fraud on the part of IFB service persons to give false assurance and asking us to enter into AMC and not responding afterwards. IFB top management should look into these malpractices and avoid hardship to customers.
Yours,
K.SELVARAJ, Plot no. 196, 6th cross street, Vignarajapuram, Gowrivakkam Post, Chennai-73.
Mobile no [protected]
Yours,
K.SELVARAJ, Plot no. 196, 6th cross street, Vignarajapuram, Gowrivakkam Post, Chennai-73.
Mobile no [protected]
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB WASHING MACHINE — not attended in A.M.C period
i had washing machine with A M C for 2 years but it is not attended even after 3-4 complaints from last 4-5 days. on asking u responded that we are more intrested in acheaving more A M C .poor after sale services by u persons.