[Resolved] IFB Washing Machine - Supremo - Dx — Service Person not Attending

vsf

from Panaji, Goa

Sep 14, 2010

Address: South Goa, Goa

Ref: AMC No. : IFB/ G/ 20269
We had first lodged our for the above mentioned IFB Washing Machine on the 1st of Sept 10 for which we given a complaint no. 5035266 dt. 1/9/09.
However, on nobody attending our complaint, we had to send a reminder by Email.
Following which, one IFB representative came to us on the 4th, checked the machine and told us that certain parts (that are readily available) need to be replaced and that he would come with the same parts on the next day.
However, till date he has not turned up.We tried contacting your office by phone but that too did not help.
We fail to understand what kind of AMC is this that the company is offering.
We request you to immediately look into the same matter and revert back.
Hasanabba Aliabba,
H.No. 442/15,
Near Airport Plaza, Alto Dabolim, PO Dabolim,
Zuarinagar, South Goa, Goa - 403801.
Ph : [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sharan A

from Ponnampet, Karnataka

Jun 20, 2009

IFB/Washing Machine - Model Supremo — Pathetic Service

Hello,

We have an IFB washing machine (model: Supremo) which broke down recently. We called the IFB help line who registered our complaint (with a ticket) and informed us that the call will be attended in 24hrs. The technican in Bangalore called us to inform that the call will be attended by 4:00pm the same. Even after 24hrs the call was not attended to. When we contacted the local (Bangalore) sevice center, they answered rudely and mentioned that the call center may commit a time but the service center will attend calls at their convinience.

This is the response we get from a reputed company even though we have an Annual Maintenance Contract. This was the first problem we have registered during the AMC tenure and that when the Washine Machine was completely down.

We kindly request this forum to escalate to the company's management, so that they are aware of customer's plight.

Regds,
Sharan