[Resolved] IFB Washing Machines — Poor Customer Service | |||
We raised a complaint (No. 5035636) on 1-Sep-10 regarding our fully automated IFB Washing Machine with IFB Service Centre, Chennai. Even after several calls to Customer Care, Service Centre Manager (Landline & Mobile), the service is not closed till date (23-Sep-10). The product is covered under AMC. It is becoming painful to follow-up IFB Service, as either they don't provide necessary info. or they ask us to call the Manager. When we try to reach the Manager, he doesn't pick up the line at all. We are facing one of the poorest service from IFB. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Subject: Complain for negligence of repairing IFB-washing Machine (Complain No: 5027331 dated 31st Aug., 2010.
Model:Senorita
Machine SI No.:014853
AMC Start Date: 7/7/010
AMC expires on: 6/7/12
Customer code: 2334448
With great disappointment and sorrow I write you this mail for your urgent consideration and needed action. I’ve SENORITA fully automatic IFB-washing machine just 7yrs old. Three months back there was some problem in bearing and drum of the machine and get done by IFB-service man. After one month again machine has gone completely out off order. Finally, I registered the complain i.e. 5027331 dated 31st August, 2010. Since, I use to call each service centers on alternate days and in response simply receive belied reply and false vow.
Moreover, I’ve Annual Maintenance Contract (AMC No:207434), whose detail mentioned above. Please!!! May I know the reason of so much delay and negligence? Now, I really repent for my mistake to buy IFB-washing machine whose working staff is so hopeless and enigmatic.
Customer :
Moiz Ahmad
P.O. Samda Goshiangunj
Distt- FAIZABAD (U.P.)
India
Mobile:91-[protected]