[Resolved] IFB Washing Machines — CORRUPTION AT THE SERVICE LEVELS

meena chenthil

from Alampur, Telangana

Address:

Chennai, Tamil Nadu

my 8 tear old executive plus had problems the drum was gone i lodged a complaint on 14th oct 5268319 the service person attending said that as i was not on amc the service would cost 6500 or 7000 if through the company and if i pais 4000 he would do it for me i asked him if the spares would be original he said he would get original parts by billing it on the name of someone who has just entered into amc i thought this fraud had to be exposed someone has to bell the cat now it is the duty of higher level authorities to take action

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Aug 13, 2020

Complaint marked as Resolved

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Comments

meena chenthil

from Alampur, Telangana

AMC's offered by companies are misused maximum by the service personnel my aqua guard brought about 7 years ago (7200 rs.suction model) was rarely used as i was abroad then when i came back i wanted it to be serviced and i called my nearest service center at perambur chennai the man came and charged me about 400 (i am not very sure )for the carbon and said that if i entered into an amc he would change the carbon 3 times and service it even changing the candle i was wooed into entering the amc but the next one year no one turned up and nothing happened i did lodge a complaint with the service center but no use they offer to send someone else fearing of being cheated again i refused now my aqua guard just stands in my kitchen as a show piece