[Resolved]  IGL — PNG woes

My husband, Mr. SK Banerjee, had booked a PNG connection on 9.11.2011 vide PNR No. 62148 and had duly deposited Rs. 6000 through M/s Future Fuels. He is now bedridden after a celebral attack and hence we wanted the IGL to expedite the installation as early as possible, as the pipelines had already been installed in the Shalimar Garden, Extn.II (Sahibabad) long ago. In some of the neighbouring houses the connection has also been installed. On my personal enquiry with the IGL officials still working in the area, I was given a subtle hint of the requirement to pay additional cash for installation. All our efforts to reach IGL through the link in its website (Feedback) having failed, I seek the help of your esteemed and popular site. My purpose is to draw your kind attention to the fact that this public utility service provider is simply out of reach through the internet thereby causing disservice to the consumers. The Govt. and the various consumers' forums may take up the last mentioned issue of the corporate policy of the IGL, taking blatant and unethical advantage of its monopoly in the respective sector, to keep it absolutely unapproachable through the internet thereby causing untold miseries and harassment to its customers. This should be treated as deficiency in service to the consumers under the CPA. I may add that I have finally (aftyer failed attempts over days) to send a mail to the given mail address (customercare.[protected]@igl.co.in) though I have obtained the email addresses of the MD and the Dir. Commercial too.