Indane Domestic — ur PHAGAWARA sales represantative

Gentleman
I am appending below the copy of a complaint which I think is very serious in nature.
Kindly look into it and let me know under which rule your area sales represantative searched the premises of the consumer.
An early reply is solicited.

BIMAL KUMAR KHEMANI,
member TRAP,
TRANSPARENT REELIABLE ACCOUNTABLE PEOPLE’S MOVEMENT
Saha-Prant Sangathan Mantri,
AKHIL BHARATIYA GRAHAK PANCHAYAT BRAJ PRANT,
2/40D, Janakpuri, Marrish Road,
ALIGARH-202001. INDIA
Phone:[protected], MOB:-[protected]
e.mail: bimal.[protected]@rediffmail.com

Complaint as Sent: Saturday, October 11, 2008 10:07 AM

SUB: APPLICATION UNDER RIGHT TO INFORMATION ACT 2005

Copy to:
Sh. A.K. Jain,
Section Officer (PG),
Govt. Of India,
Ministry of Petroleum & Natural Gas,
Shastri Bhavan,
New Delhi

Ref: Your letter No. 17026/1574/2008-PG, dated 07/04/2008

SUB: Gas Connection terminated of Senior Citizens/ Reasons of
termination of LPG Gas connections? Officials visited at our house
played on the tunes of Phagwara Gas Service, Indane distributor.
Scolded us and went away. Kindly specify our faults.

GAS CONNECTIONS NOs. PGS-03502 (JOGINDER PAL MADHOK), PGS-14369
(SURINDER MOHAN MADHOK), H-03583 (RAJNEESH
MADHOK)

Respected Sir,

I, Rajneesh Madhok, resident of B-xxx/63, Nehru Nagar, St. No. 2,
Railway Road, Phagwara solemnly affirm and declare that:
I am residing at the above mentioned my two unmarried uncles who are
bachelors and Senior citizens. I hundred of times submitted the
applications that my wife cook food for the whole family as we live
in joint family and I don't like that my Senior citizen uncles
should cook their food themselves. But my this plea is unheard and
the officials who visit our house are playing in the hands of
Phagwara Gas Service, Industrial Area, Phagwara and scold us which
is against the parameters of human rights and they are violating our
human rights by scolding and misbehaving with us unnecessarily. What
offence we have done? Kindly specify. Whether the Govt like to
snatch the two sqare meals from the mouth of my old uncles. Why we
are being harassed by the officials. At a time when the Ministry of
Petroleum and Natural Gas has asked Oil Mrketing Company Indian Oil
Corporation to take action against Phagwara Gas Service, Industrial
Area, Phagwara (Indane Dealer). The officer belonged to Indian Oil
Corporation and the Department of Food & Civil Supplies visited our
house and had been behaving as if they are the authorities
concerned with Phagwara Gas Service, Industrial Area, Phagwara and
were scolding me and my old uncles as we have done something wrong
by purchasing Gas connections from the Indane dealer and was saying
that they shall get our connections terminated. I specify the
reasons why they are dancing on the tunes of Phagwara Gas Service,
industrial area, Phagwara. Kindly provide the following informations
to me:
Please give a list of all the grievances received from the public
during Fys 2007-08 & 2008-09.
Please give copies of all these grievances.
What action has been taken on each one of these so far?
As per rules and law, in how much time should each one of them be
resolved? Honourable Mr. A.K. Jain Section Officer (PG), Tele No.
23388624 had written to the Director (Mktg), I.O.C.Ltd, New Delhi
under Registered cover vide Letter No. 17026/1574/2008-PG dated
7/04/2008 & Letter No. 17026/662/2008-PG dated 15/07/08. What action
had been taken in the matter. As per the letters it was requested to
you to take action in the matter and send the reply to the applicant
directly under intimation to the Ministry. Whether there is no rules
and regulations framed by the department or the officials have
nothing to do with the officials correspondance.
What penalty is prescribed against the officials if they do not
adhere to these time limits?
What are the reasons for delay in each of the grievances?
What action would be taken against the officials in each case of
delay?
How much LPG Cylinders domestic and Commercial have been issued by
Phagwara Gas Service to the Consumers in the last financial year.
What intitiative the Indane has took to reveal details that why not
the consumption of Commercial LPG cylinders rise in Phagwara Gas
Service.
How much connections have been issued to Commercial LPG customers
and how much cylinders they have consumed in the last finacial
year.
Is there conspiracy in diversion of Domestic LPG cylinders to
Commercial LPG cylinders. Whether the Indane has took steps to
detect. Kindly specify.
That how the cooking Gas cylinders meant for households and are
specially meant for household consumption is being diverted to
commercial establishments like restaurants, Halwayis (Sweet
manufacturers). Why not the department put raid to detect such
misuse and why the department is harassing to the domestic users.
That the domestic LPG costs Rs 348.89 less than the cylinders meant
for commercial use, and this difference leads them into restaurants
and hotels which are supposed to use only industrial LPG. But with
the connivance of the Oil Marketing Companies and Food & Civil
Supplies department officials the said cylinders are being
distributed to the restaurants and sweet manufacturers. Kindly
provide the detail of cylinders supplied in the last financial year
by Phagwara Gas Service to domestic and commercial consumers.
That the question which the Food & Civil Supplies Officer ask to
harass me and my old unles. Is how much LPG cylinder's consumption
is in your house. Sir, it is clearly mentioned that his intention is
to cancell the LPG connections of my old unles who are dependent on
me and my wife is cooking food for them. I said that A LPG cylinder
lasts a month for an average family. However, the restaurant uses
one per day. I would like to mention clearly that the restaurant
uses one per day. That means on the 30th day it consumed 30th
cylinder meant for domestic consumption the clear cut loss of 30*Rs.
348.89=Rs. 10466.70. It is a figure for just a single cylinder
supplied to the restaurant. Now just calculate the figure that the
supply by the said LPG dealer to various hotels, restaurants and
halwayis are not less than 100 cylinders. We suppose the minimum
figure as 100 cylinders diverted to the hotels and restaurants. The
total revenue loss to the exchequer is Rs. 10, 46, 670/- in a month.
That is why the Officer of Food & Civil Supplies department is more
interested to cancell our domestic connections and the said
connection be misued to supply to the commercial users and earn
handsomely. Is it this criteria adopted. Kindly specify.
Whether regular checks and raids have been conducted. Why not the
necessary action to check diversion of domestic LPG by monitoring
LPG distrubutors and carrying out refill audits have been conducted.
It is clear cut system to earn handsomely. The officials of Oil
companies and Food & Civil Supplies Officials have hands in glove.
There is a great discrepancy between the commercial rates the main
cause of diversion of domestic cylinders to commercial. Restaurants,
Halwayis (sweet sellers) take domestic ones in the names of their
waiters, workers and use them indiscrimiantely. The LPG distributor
and the officials who visit our residence just harass to terminate
our connections to make huge profits. Is it. Kindly specify.
Sir, all the officials have hand in glove with Phagwara Gas Service,
Industrial Area, Phagwara so that they are shielding the particular
distributor and harassing me and my old uncles.

Kindly investigate in the matter and specify the reasons of
harassment. When I am writing from the day one that my uncles are
dependent on me and both are bachelors and the same connections are
being run in the joint family from the last twenty years. Now when i
highlighted the malpractices adopted by Phagwara Gas Service,
Industrial Area, Phagwara the concerned owner terminated the
connections alloted to me and my old uncles whereas he is just a
trader and the trader has no power to terminate the connections.
Even then the said dealer terminated the connections alloted to Mr.
Surinder Mohan S/o. Sh. Amar Nath PGS-14369 aged 63 years running
connection from more than 20 years terminated connection of Rajneesh
Madhok S/o. Sh. Sat Parkash Madhok No. H-03583. Phagwara Gas Service
sent letter under UPC cover intimating under Ref: PGS/Mc?5A/0052
Dated 27/02/08 that From the records available with us it has been
observed that you possess the following connections in your name. 1.
PGS-03502, 2. PGS-14369, 3. H-03583. Please note that as per Section
No. 3 of Liquefied Petroleum Gas (Regulation of Supply and
Distribution) order, 2000.
On inquiry when it was found that the letter had been sent under
frivolous and malafide intention to terminate the connections and
the verifying authorities have been proved with the necessary
documents that the connections are in different names and the said
dealer has terminated it with malafide intention. No action had been
taken so far but we are being harassed by the officials as they have
hand in gloves with the said dealer.

I, Rajneesh Madhok S/o Sh. Sat Parkash Madhok resident of B-xxx/63,
Nehru Nagar, St. No. 2, Railway Road, Phagwara wish to seek
information under the RTI Act 2005. As the information needed
pertains to your office.

So, I am submitting the IPO No: ________ dated _________ payable to
the Accounts Officer, Indian Oil Corporation (M.D.), Payable at
Chandigarh.


Thanking you,

Yours truly,
Rajneesh Madhok,
B-xxx/63, Nehru Nagar, St. No. 2,
Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected],
Tele-fax:[protected]; E-mail: [protected]@vsnl.net