Indane Gas — Miserable service by REN Gas Agency at Mysore
SS R Chandramouli
INDANE GAS CONSUMER NO.: RA/24233
REN AGENCY, MYSORE, TELEPHONE NO.: 0821 - 2414218
DISTRIBUTOR CODE : 1595341
It is such a shame to note that Ren Gas agency based at Mysore such terrible attitude towards its customers. First of all they don't even have any patience to hear to what the customer is saying. They promise to deliver next day and now it is over 7 days they have not delivered. The lady who attends the call, I wonder what runs in her mind that she has such a horrible and terrible attitude and more shocking that the Manager of the agency does not even think of addressing this issue.
Main Points to take action at your end:
1. Always telephone no. is engaged. It is difficult to book the refil-gas and also it is still worst to follow up as people take weeks time to deliver the refil. Only one telephone no. is available to >15000 customers.
2. Arrogant response from agency staff and especially manager. No commitment .
3. Always they say that "door lock". I do not know when exactly they will come and no "chit " will be left for us to know that they had visited our place.
Does Indane Gas ever does an audit with its agencies on the soft skills and attitude issues? Since 15 years, not even once i have received a call / visit by Indane Gas to enquire about quality of service of the agency.
Can you guys wake up and attend to these issues and get my cylinder delivered NOW
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