[Resolved]  Indane Gas Services — Alarming distribution malpractices

Address:

Pune, Maharashtra

Sir,
Its to bring in your kind notice that in pune, very high degree of distribution malpractices are being followed in your following distribution outlet:

Name: Radha Krishna gas agency
Address: shop no-1, sneh kunj apartment, near jambhulkar chowk, wanawadi, pune

They are not delivering gas cylinder even for 20 days after booking. And then suddenly visit house without informing consumers and paste a sticker on their gate, that they visited but found nobody at home. And then they cancel your previous booking unilaterally and ask you 2 rebook. Then again a long wait for next 10-20 days and again that sticker. Needless to mention that you can anytime get it from them in black (By paying them extra). This nonsense need to be checked immediately and people responsible should be sent behind the bars. The following points to be ensured:

1) Why the vendor cant give a call before coming? Any other services in the world use cell phone to reach customers. When booking is done on phone. why the delivery time will not be informed on phone. of course, costs may be recovered. It clearly shows the intention that nobody wants to deliver. rather sells it in black after pasting the no find sticker.
2)You can only get a booking and sit at mercy of vendor, who can come anytime between now and 20 days to paste a sticker on your gate to say your booking stands cancelled.
3)In todays time of nuclear families and everybody doing in metros, how does the company wishes to deliver when they say that they would come anyday,anytime to paste a sticker to cancel your booking. Does the company only wants to sell in black. No boby can sit indefinitely in house to wait for gas.
3)A total inventory movement audit should be conducted at the aforesaid agency. How many cylinders they have received and distributed on booking. What was the pattern of distribution. I am sure more than 90% has been sold in black.
4) The copy of the mail is being sent to consumer forum.


Please look into this problem seriously and rescue consumers like us from the trap of those black market .


Yours Sincerely

Prakarsh
E Mail: care.[protected]@gmail.com
Phn: [protected]