[Resolved]  India Infoline Limited — Harassing the consumer/ Client being punished for their mistake.

Address:

Delhi

Dear Sir/Madam,

I recently opened a dmat and trading account with India Infoline. I submitted all the required document to open the account including a cheque from the same bank which was to be associated with my trading/dmat account. Account has been opened successfully without any problem. The client ID provided by India infoline was ARAUSHAN. Later on I submitted one more cheque which succesfully cleared by my banker (HDFC).

After some time I got a major problem/ I met an accident and needed money so I request for fund pay out for first time. But it was not done. I called up thier customer care then i came to know, that my bank account number is wrongly recorded in their system and it need to be modified. For that support executive took the request and promised, account number will be modeified in next 48 hrs. After 3 days I again requested for FUND PAYOUT and failed again. Again I called up support team, bank account number is not updated and she again asked me to give the request and it will be updated in next 48 hrs. I was surprised I raised a question, what is the gurantee that this time it will be done in next 48 hrs as you people have already failed for my last request. she said this time it will done for sure.
Later I got a call from same executive that bank account number can not be modified as it required to filled up the form and give the supporting document in hard copy. I was surprised I raise the issue and i denied to do anything as it was not my mistake. I asked her please le me know my mistake. How come wrong bank account number has been recorded in your system. Is it your mistake or my mistake ?

They took almost 20 days to respond, i tried to get it addressed by their helpdesk, on line chat, complain section on thier protal etc. but no one turn up with appropriate solution. They are saying, you need to fill the the form to change the bank account. My concnern is why should I fill the form where as the account number in india infoline system is not what I have mentioned during the account opening form. I have given the appropriate supporting document during the account opening process. But they are not listening to me any way and they are sleeping.

I do not know what should I do. Please help me how can consume forum can help me in this regard.

Regards.
Rajesh Raushan
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