[Resolved]  India Today Book Club — Online complaint False Information

India Today Book Club — online compliant

I paid money through online for a offer given by india today book club. The offer is as follows. Pay 499 for knowledge 3dvd you will get encyclopedia+air ticket+adidas bag+1 year membership for books buddy. I paid the money through online transaction. I got only dvds. the remaining items i didnt get. In addition i got a VPP for which i have to pay 795/- to take that. Please look at this issue. Thank you.

Dear Mr.Karan Kulkarni Your complaint has been resolved on 01/4/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr. Umesh Mankad Your complaint has been resolved on 01/4/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr.Abdul Khan Your complaint has been resolved on 9/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr. Vinu Your complaint has been resolved on 13/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr.Pawan Your complaint has been resolved on 16/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr.Niranjan Your complaint has been resolved on 16/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

India Today Book Club — Online Complaint

Hi,
I have ordered a Pack of 3 CDs and a free Reebok bag through Indiatoday Book club. It costs me around Rs. 350/-. My Order number is OGA[protected]

But now its more than 2 months I haven’t receive any CDs. I called they twice both the time they told me that they are reordered it again but I haven’t receive anything.

This is really fraud business.

India Today Book Club — Double Payment : Money refund Not processed

Hi

My membership number is ITBC08511906. I booked a dinner set via India today book club. I tried making the payment online but it threw an error. They called me immediately and said payment had not gone through. I made the payment again via the IVR upon their instruction. When i received my credit card bill, i saw that the payment was processed twice. Despite several reminders and attaching a copy of my credit card bill, i havent received my refund yet. Please help.

Thanks
Karan

India Today Book Club — ONLINE COMPLAINT.

Dear Staff on duty,
PLease refer the trailing chain of mails,
India today book club charged me twice for the same order, , after approaching them they told me to refuse one order at doorstep and they will do the refund, i had done the same, , , now each n every time when I approach them- they have some or the other stupid reason/excuse..


please look into the matter..
detais like complaint no. or membership no. are mentioned in below mails.

Pankaj.

--- On Mon, 20/7/09, Response <[protected]@indiatodaybookclub.com> wrote:


From: Response <[protected]@indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - RE: [Suspected Spam] - RE: [Suspected Spam] - RE: [Suspected Spam] - Re: double payment
To: "'Pankaj'" <[protected]@yahoo.com>
Date: Monday, 20 July, 2009, 8:35 AM


Dear Member,



Please accept our sincere apologize for the inconvenience caused to you.



With reference to your e-mail we would like to inform you that due to some technical problem the inconvenience caused to you we are trying to sort it out as soon as possible. We request you to wait for some more working days.



We will dispatch your order soon & inform you the same.



We assure you to provide our best possible services in future.



For further queries get back to us on call us at[protected]



Warm Regards,
Sami Hasan

India Today Book Club



[protected][protected][protected][protected]
From: Pankaj [mailto:[protected]@yahoo.com]
Sent: Sunday, July 19, 2009 11:33 AM
To: response (ITBC)
Subject: RE: [Suspected Spam] - RE: [Suspected Spam] - RE: [Suspected Spam] - RE: [Suspected Spam] - Re: double payment


Dera SOD,
Please check up trailing mails, , the same reply Iam getting again n again, , , Please do some exercise n come up with a result, , , I dont want this already formatted mail again..

PANKAJ KUMAR MISHRA,
Aircraft Maintenance Engg.
Kingfisher Airlines Ltd.
Bangalore.

--- On Sat, 18/7/09, Response <[protected]@indiatodaybookclub.com> wrote:


From: Response <[protected]@indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - RE: [Suspected Spam] - RE: [Suspected Spam] - RE: [Suspected Spam] - Re: double payment
To: "'Pankaj'" <[protected]@yahoo.com>
Date: Saturday, 18 July, 2009, 1:24 PM


Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that your order’s detail (return to origin) is not yet uploaded in our record due to some technical problem.

It’s our humble request to you kindly provide us week’s time to update and do the needful.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at

[protected]@indiatodaybookclub.com or for any query please call us at[protected] or[protected]toll free) or SMS ITBC to 52424 or write to us at,


INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068


Thanks & Regards,

CHETAN ARYA

Executive-Customer Relations

India Today Book Club






[protected][protected][protected][protected]
From: Pankaj [mailto:[protected]@yahoo.com]
Sent: Friday, July 17, 2009 5:29 PM
To: response (ITBC)
Subject: [Suspected Spam] - RE: [Suspected Spam] - RE: [Suspected Spam] - RE: [Suspected Spam] - Re: double payment


Dear Staff on duty, , ,

Membership number ITBC0942340

Please go through the trailing mails, in which Mr. Susheel asked for a weeks time, , its already 11 days past, , , Iam fed up now, , , Please come up with final result as soon as possible..


PANKAJ KUMAR MISHRA,
Aircraft Maintenance Engg.
Kingfisher Airlines Ltd.
Bangalore.

--- On Mon, 6/7/09, Response <[protected]@indiatodaybookclub.com> wrote:


From: Response <[protected]@indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - RE: [Suspected Spam] - RE: [Suspected Spam] - Re: double payment
To: "'Pankaj'" <[protected]@yahoo.com>
Date: Monday, 6 July, 2009, 3:38 PM


Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that your order’s detail (return to origin) is not yet uploaded in our record due to some technical problem.

It’s our humble request to you kindly provide us week’s time to update and do the needful.

We request you to kindly quote your member-ship number or order booking ID in all future correspondences with us.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at

[protected]@indiatodaybookclub.com or for any query please call us at[protected] or[protected]toll free) or SMS ITBC to 52424 or write to us at,


INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068


Thanks & Regards,

Susheel Kumar

Executive-Customer Relations

India Today Book Club




[protected][protected][protected][protected]

From: Pankaj [mailto:[protected]@yahoo.com]
Sent: Saturday, July 04, 2009 11:51 AM
To: response (ITBC)
Subject: RE: [Suspected Spam] - RE: [Suspected Spam] - RE: [Suspected Spam] - Re: double payment


Dear Jaagrati /Jamshed/Amit, ,



before replying please go through the trailing mails, , , , , , I already done this thing a month back, , , sent my statement copy also, , , please give me a better response about the processing...

PANKAJ KUMAR MISHRA,
Aircraft Maintenance Engg.
Kingfisher Airlines Ltd.
Bangalore .

--- On Sat, 4/7/09, Response <[protected]@indiatodaybookclub.com> wrote:


From: Response <[protected]@indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - RE: [Suspected Spam] - RE: [Suspected Spam] - Re: double payment
To: "'Pankaj'" <[protected]@yahoo.com>
Date: Saturday, 4 July, 2009, 11:11 AM

Dear Member,

We apologize for the inconvenience caused to you in this regard.


We would like to inform you that as we have received two payment for two order so we have updated your both the order in our database and both the order has been fully processed and dispatched from our end. So it is not possible to cancel your order and refund. Kindly refuse any one parcel if it arrives at your door steps and intimate us the same after a week's time along with your credit card statement we will do the needful as per your instruction.


Your valuable association with the India Today Book Club means a lot to us.


Assure you of our best services always.


For any further query or assistance please feel free to get back to us or contact us on

[protected],[protected]toll free)


Thanks & Regards,

Jagriti

India Today Book Club




[protected][protected][protected][protected]

From: Pankaj [mailto:[protected]@yahoo.com]
Sent: Friday, July 03, 2009 12:29 PM
To: response (ITBC)
Subject: [Suspected Spam] - RE: [Suspected Spam] - RE: [Suspected Spam] - Re: double payment


Dear Staff on duty,



First of all please go through the trailing mails, , , , , , I had already sent my statements in reply to Miss Jagrati's mail, althogh I'am attaching my satatements again., each and every time some other person replys to my mail, , , you people just reply with some sweet-sweet msg and forgot.. please do some action I'am fed up with that now..

PANKAJ KUMAR MISHRA,
Aircraft Maintenance Engg.
Kingfisher Airlines Ltd.
Bangalore .

--- On Sat, 27/6/09, Respone < Response @indiatodaybookclub.com> wrote:


From: Respone < Response @indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - RE: [Suspected Spam] - Re: double payment
To: "'Pankaj'" <[protected]@yahoo.com>
Date: Saturday, 27 June, 2009, 7:02 AM

Dear Member,


We thank you for your mail to us and apologize for the inconvenience caused to you.


With reference to your mail we request you that kindly provide us the scan copy of your credit card statement so that we can check the details and inform you the same.


Waiting for your revert.


Please note your Membership number ITBC0942340 for your future references.


We value our customer and trust that you enjoy our products.


Your valuable association with the India Today Book Club means a lot to us.


Assure you of our best possible services always.


For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or[protected] toll free, 9:30 AM TO 6:30 PM, and all 7 days)


Warm Regards,

Amit Kumar

Executive Relations

India Today Book Club





[protected][protected][protected][protected]

From: Pankaj [mailto:[protected]@yahoo.com]
Sent: Friday, June 26, 2009 7:14 PM
To: response (ITBC)
Subject: [Suspected Spam] - RE: [Suspected Spam] - Re: double payment


Dear Staff On duty,

Its already a 10 days past from the date of return of the order from my door step, , please confirm the status of refund..



warm regards.

PANKAJ KUMAR MISHRA,
Aircraft Maintenance Engg..
Kingfisher Airlines Ltd.
Bangalore .

--- On Sat, 20/6/09, Response <[protected]@indiatodaybookclub.com> wrote:


From: Response <[protected]@indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - Re: double payment
To: "'Pankaj'" <[protected]@yahoo.com>
Date: Saturday, 20 June, 2009, 4:24 PM


Dear Member,



We sincerely apologize for inconvenience caused to you.



With reference to your mail we would like to inform you that we have not yet received the one parcel which return by you, whenever the parcel will get back to us we will help you the same.



Kindly note down your Membership number for future reference ITBC0942340



We value our customer and trust that you enjoy our products.



Your valuable association with the India Today Book Club means a lot to us.



Assure you of our best services always.



For any further query or assistance please feel free to get back to us or contact us on[protected],[protected]toll free)






Thanks & Regards,



JAMSHED ALI



India Today Book Club








[protected][protected][protected][protected]

From: Pankaj [mailto:[protected]@yahoo.com]
Sent: Thursday, June 18, 2009 7:42 PM
To: response (ITBC)
Subject: RE: [Suspected Spam] - Re: double payment

Dear Staff on duty,

Please find the attached screen print copy of my Credit card E-statement, highlighted the dual payment on same day...



awaiting your favaorable response...



( Please destroy the print screen copy after confirmation)

PANKAJ KUMAR MISHRA,
Aircraft Maintenance Engg.
Kingfisher Airlines Ltd.
Bangalore .

--- On Wed, 17/6/09, Response <[protected]@indiatodaybookclub.com> wrote:


From: Response <[protected]@indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - Re: double payment
To: "'Pankaj'" <[protected]@yahoo.com>
Date: Wednesday, 17 June, 2009, 5:06 PM

Dear Member,


We apologize for the inconvenience caused to you.



With reference to your mail, we would like to inform you that kindly mail us your scanned copy of credit card statement to do the needful and when your refuse parcel came back to us we will arrange your refund.



We will be happy to render any further assistance or clarification that you may require.



Your valuable association with the India Today Book Club means a lot to us.



Assure you of our best possible services always.



For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or[protected] tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:



INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068



Warm Regards,

Jagriti

Executive Relations

India Today Book Club








[protected][protected][protected][protected]

From: Pankaj [mailto:[protected]@yahoo.com]
Sent:[protected]:13
To: response (ITBC)
Subject: RE: [Suspected Spam] - Re: double payment



Dear Amit,

I had refused one of the order at my doorstep, ( refused order invoice no. ora[protected]ts) as stated by you, Please arrange the refund as soon as you recieve that back..



Thanks and Regards,

PANKAJ KUMAR MISHRA,
Aircraft Maintenance Engg.
Kingfisher Airlines Ltd.
Bangalore .

--- On Fri, 12/6/09, Response <[protected]@indiatodaybookclub.com> wrote:


From: Response <[protected]@indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - Re: double payment
To: "'Pankaj'" <[protected]@yahoo.com>
Date: Friday, 12 June, 2009, 2:22 AM

Dear Member,



We apologize for the inconvenience caused to you.



With reference to your mail we would like to inform you that due to some technical problem your amount has deducted twice. Further as both the orders have been fully processed from our end so it is not possible for us to cancel your order right now. Kindly refuse the one order at your doorstep. As soon as we will receive it back we will arrange for the refund.



Please note your Membership number ITBC0942340 for your future references.



We value our customer and trust that you enjoy our products.



Request you to have faith in the company and we won’t let you down.



We shall be happy to render any further assistance or clarification that you may require.



Assure you of our best possible services always.



For further queries, please feel free to get back to us.

Or Call us on our Helpline Number[protected] or Toll free[protected], 9:30 AM TO 6:30 PM, all 7 days)



Thanks & Regards

Amit Kumar

Executive Relations

India Today Book Club


[protected][protected][protected][protected]

From: Pankaj [mailto:[protected]@yahoo.com]
Sent: Thursday, June 11, 2009 8:13 PM
To: response (ITBC)
Subject: [Suspected Spam] - Re: double payment



Dear Staff on duty,



I had placed an order for UCB sunglasses on-line, after placing the order online, i got a call from ur side stating that credit card transection not done because of some server problem, and told me to do telebuking again, , so I had done telebooking also, after that I got 2 confirmation mail (one out of which I'am replying and the), and even my credit card bill shows that money transection is done twice, the net booking order no. is mentioned below and the telebooking order no TELESALES/0GA[protected], .

Both are in my name and for same product,



Please, please, , please cancel one of the order and credit the money back into my account, ,



This is first time I shopped with you, , and hope so not the last time...

Order no. given by Ur staff on phone is :- [protected]


PANKAJ KUMAR MISHRA,
Aircraft Maintenance Engg.
Kingfisher Airlines Ltd.
Bangalore .

[protected].

India Today Book Club — Refund not being made

I registered a complaint on this website as detailed below. While a got a message from itbc asking for info which i provided, there has been no response from them subsequently or a response to the complaint i filed directly on 04/Nov/09. I have not come across a company as 'administratively IMPOTENT' as itbc !!!.

Posted:[protected] by Rajesh Malhotra [send email]
122.174.68.86

Non Receipt of order / refund
ITBC charged my credit card Rs.15,000.00 on 29/Sep/09. More than a month has passed and there is no sign of the order. I requested for a refund & was asked to send all the information including a copy of bank statement which i did on 04/Nov/2009.

I filed a complaint for non-receipt of order placed in Sept & asked for a refund on 4thNov, followed with reminders on 9th & 11th, plus sent several email reminders. You would expect a company to respond & sort out the problem but ITBC seem to have come from another planet where "business principles, ethics & commercial morals" do not exist. I earlier said ITBC guys are 'administratively impotent'...they are only proving my point by their silence.

Days pass into weeks and into months but yet no action from ITBC to resolve the issue & refund the amount. Wonder what ITBC stands for, how about...INDIA TODAY CURRENCY CHOR

On 4th December I was assured by ITBC that refund would be made within a maximum of 21 days. Since then all i am getting are false promises. While India Today reports on various frauds & incidents through their publication & TV channels, they are themselves cheats & frauds !!!. I am collecting all the correspondence i have had with them & will most certainly take appropriate action & ensure ITBC's fraudulent conduct is publicised so the people of India know the real fraudulent face of the group !!!.

YOU CHEATS ARE PUSHING ME BEYOND ALL REASONABLE LIMITS & TESTING MY PATIENCE. 3 MONTHS OF FOLLOW UP, CALLS, MAILS & YOU , YES TALK THE SAME ... 1) Please accept our sincere apologize for the inconvenience caused to you... 2) kindly provide us some more working days for the same as your refund is already in processing ... 3) We shall be happy to render any further assistance or clarification that you may require. WHAT ELSE DO YOU WANT ME TO DO...SEND YOU A BOUQUET OF FLOWERS OR SLIPPERS ?. YOU ARE A BIG FRAUD COMPANY...

I finally received a message confirming refund of amount nearly 5 months after I paid for a purchase ITBC failed to despatch - using funds interest free - confirming the cheats & frauds that they are. I will of course never patronise any product / publication that is even vaguely connected to the India Today group.

indiatodaybookclub — online complaint

on 15 may 2010 . arround 12 pm i have received a call on my mobile number [protected] from landline no.[protected] and they told me that we are offering you a domestic holiday package for r/s 3198 for 3days and 2nights holidays in 3 to 5 star hotel stay with return air tickets for 2 persons. then i ask this package is including all taxes or exclusive they confirmed me all inclusive only you have to arrange for local transporation only and this you can avail up to one year and you will get some books and cds at free of cost. also than overphone i requested for a prospects (holiday package) to mail me all details of the packages. they took my email address and promise me within 10 minutes you will get the mail but in the mean time their staff one Mr. rajveer sharma took the phone and told me that we are only having 40 packages remaining if you wait for email then we will not be in position to offer you the package and he told that one member is eligible for 2 packages only so he made me realized that if i wait for mail of package by email then i would not able to get these holiday packages. that fellow created the situation likethat i have made my mind to books 2 more holiday package. after i paid the amount for 2 packages each from my creditcards.after compelting 2 package that fellow ask me that i can offer you 2 more packages if you are booking now .i have purchased 2 more package and paid from credit cards. After completing 4 package mr. rajveer sharma transfered the telephone to the new person and that fellow told me that if you purchase futher 1 package we will give you rs150000 worth of jewellry gift coupn so i purchased futher 1 more package then that person transfered the telephone line to onther person and he told me again that if you take 1 more packag i will give r/s 30000 worth of gift. then i realised that i have been cheated by these fellows. so i asked that i donot want any futher packages you send me the email for holidaypackage details. they assured me with in one hour i will get the emails. up to 6 pm i have waited for the email but i didnt recieve any mail from them. they havent given me any conformation no. or my membership no. when i asked for details they told you will get all details in emails. . After 6 pm when i didnt recieve any mails then i called the telephone no. from which i recd the call i was totally surprised to hear that number doesn't exist. so i understand that landline no from which they are making calls only for outgoing calls only not for incoming.it is understood that their sales representives can commit any thing for making people fools after that no body can question them directly. this is company policy that any employe can make any commitments but they only need the money. when I open the site of indiatodaybookclub i was surprised to see that i am not alone person who they have cheated but millions.Upto 24 may 2010 i wonot recd. any emails. on 25 may 2010 i got 4 parcels from indiatoday bookclub which contains nothing but books and some cds ... they have made the invoice for the all the books and cds for the total amount of 3198. they are pretending to show as if i have ordered some books which i dint order (according to them we have ordered for books and entitled to get some free holiday package ) where as my actual order was a holiday package .so wat should i do now .. i got fooled by them and ordered 5 packages .its completely useless ,no one in my family read books . please take some serious actions to avoid this kind of fraud activities.i am a very average person ,my two months salary have been looted by this people . i thought of taking my family for a holiday in a low budget but all my dreams got shattered . please help me .

my details
prem kumar mittal
182 , n.s.r road
saibaba colony
coimbatore 641011
ph :[protected].
email :[protected]@gmail.com



india today book club .
my membership number :ITBC10382073.

You said it right. I received a call and the same way I was harassed by these guys. I agreed to pay Rs.15900/- but these debited my account twice. They actually told me that I should be paying the amount after 45 days and also told me that I can cancel my order if I do not like the products but by deceit they have debited my card on the same day. Today I called up the India Book club and lodged a complaint for the double debit and also the debit instantly. She coolly says that the amount will be credited after 21 days. Why should we be penalised for their fault / unscrupulous ways of cheating. Who is going to pay the interest for the unwanted debit. I think someone from the book club should respond and also take responsibility. They have mail Ids in the website but no mails reach them and they bounce back. This further strengthens our conviction that they are cheaters and are out in the market to loot the peoples hard earned money. I hope this organisation will help us in taking up such issues to a logical end.

India Today Book Club — Refund not processed

I have purchased Philips home theatre in Apr 2010 and received the same by last of April. I found that non working and returned back to ITBC and also I was not satisfied with the specification told while teleshopping and the product which was delivered. I requested refund in May and ITBC has not given me any refund till yet. I have made hundereds of call and put dozens of mails but no response. I never seen such customer ignorance and poor response giving company. Will you listen to what I'm trying to say.......

Order No- 0GA[protected]

This is complete fraud company which is making fool of its customers and earning money


Regards
Sanjay Verma
[protected]

India Today — refund not processed

Dear Sir,

I have booked bag it today promotional holiday scheme. At the time of booking "bag it today" confirmed through the mail that we only have to pay one time promotion payment and that would cover all the hotel accommodation expenses with the taxes. When we visited the hotel, they charged us utility charges of Rs 2000. We have called up "bag it today" and Mr Ravi (customer service executive) from "bag it today" has confirmed that, you pay this charges and we will refund you the amount in a week after you submit the bill to us. We have submitted the bill to "bag it today" for processing the refund on May 18, 2011. It is more than a month and they have not processed our refund yet. We are continuously checking with them but they are not responding.
Details are as follows.

Booking ID:[protected]
Call details of May 18, 2011 : Reference Number - 2439, Customer service executive - Mr Ravi

we hereby attaching the original bill which we have paid in the hotel.

Please help us to get the refund of Rs 2000/-.

Regards,
Ankit Kothari