[Resolved]  India Today Book Club — Online complaints

Dear Mr. Vinayak Nair Your complaint has been resolved on 25/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr.Saurav saha Your complaint has been resolved on 25/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr. Sandesh Your complaint has been resolved on 25/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr.Umesh Sikeriya Your complaint has been resolved on 25/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr. Jagdish Mandanna Your complaint has been resolved on 25/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr. Sivanandam Your complaint has been resolved on 25/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr. Sharat Your complaint has been resolved on 25/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr. Manjit Singh Your complaint has been resolved on 25/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

India Today Book Club — ONLINE COMPLAINTS

The complaint made by Mr. Venkatesh has been resolved. If you have any further queries, please mail back to us on our given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.-

[protected]

India Today Book Club — ONLINE COMPLAINTS

The complaint made by Mr. Kanchan has been resolved. If you have any further queries, please mail back to us on our given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.-

[protected]

India Today Book Club — not receiving of my free gifts

Hi,
I have purchased eight CD set with free offer of one Reebok T-shirt and a bag from Adidas via my email id from India Today Book club. It was cash on delivery order. Here are details of the order.

Order ID is: MITBC-WEB[protected].

Total order value is : Rs. 999

Opted to pay by Cash-On�Delivery.

I got my 8 CD pack on 26 March after paying Rs 999. But not received my free gifts yet. No body has been responding on book clubs contact no.[protected] since then. I am asking india club book for my free gifts since monts. But they are not responding. Sending me same mail again and again. See here are the details mail conversation wiht them.

[protected]@starnews.co.in

[protected]

[protected][protected][protected][protected]


Dear Member,

We apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that for your free gift you have to login at our site-(www.bookstoday.in/promos.htm) and enter the details needed from to claim your gift.

1-Unique no -- printed on your invoice.

2- E mail id --

We assure you to provide always best services.


For further query or assistance please feel free to mail us. Or call at our customer care[protected]. 1800 – 1024242 (toll free)

Thanks & Regards,
India Today Book Club






[protected][protected][protected][protected]

From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Sunday, April 26, 2009 6:35 PM
To: Feedback
Subject: RE: my free gifts



Dear,

Mr. MOHIT NAGPAL

Still I have not got my free gifts. How many days I should have to wait?



Rahul Kulkarni

Input Editor

Star news

Mumbai

[protected]
----- Original Message -----
From: Feedback Club
To: [protected]@indiatimes.com
Sent: Sat, 18 Apr 2009 17:51:26 +0530 (IST)
Subject: RE: my free gifts

Dear Member,



We apologize for the inconvenience caused to you in this regard.



We would request you to please provide us the full details including the gift you want to claim, so that we can try at our end on your behalf and inform you the same through mail.



We assure you to provide always best services.



For any further query or assistance please feel free to mail us or call at our customer care[protected].



Thanks & Regards,

India Today Book Club



-----Original Message-----
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Friday, April 17, 2009 5:35 PM
To: Feedback
Subject: RE: my free gifts





Dear,

Mr. MOHIT NAGPAL

Still I have not got my free gifts even after claiming on your web site. How many days I should have to wait?



Rahul Kulkarni

Input Editor

Star news

Mumbai

[protected]







----- Original Message -----

From: Feedback Club <[protected]@indiatodaybookclub.com>

To: [protected]@indiatimes.com

Sent: Fri, 27 Mar 2009 13:51:11 +0530 (IST)

Subject: RE: my free gifts



Dear Member,





We apologize for the inconvenience caused to you in this regard.





With reference to your mail we would like to inform you that for your free gift you have to login to our site-(www.bookstoday.in/promos.htm) and please put your



1-Unique no:-

2-E-Mail id:-





For further queries, please feel free to call us on our Helpline Number[protected] or[protected] Toll free, 9:30 AM TO 6:30 PM, all 7 days)





We assure to provide you with best service always.





Thanks & Regards,

MOHIT NAGPAL

India Today Book Club





-----Original Message-----

From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]

Sent: Friday, March 27, 2009 12:41 PM

To: Feedback

Subject: my free gifts



Hi,

I have purchased eight CD set with free offer of one Reebok T-shirt and a bag from Adidas via my email id. It was cash on delivery order. Here are details of the order.



Order ID is: MITBC-WEB[protected].

Total order value is : Rs. 999

Opted to pay by Cash-On�Delivery.



I got my 8 CD pack on 26 March after paying Rs 999. But not received my free gifts. No body has been responding on your contact no.[protected] since then. I want to know what the status of my free gift is. Why there is no such communication from your side regarding free gifts. As you have been from India Today group I believed on indiatodaybookclub. But service is not satisfactory.

[protected]@starnews.co.in

[protected]























--

Dear Mr. Govindan Your complaint has been resolved on 27/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr. Kaushik Tarafar Your complaint has been resolved on 27/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr.Venkatesh Your complaint has been resolved on 27/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

I took the India today book club Offer. I paid Rs.2249/- for 20 cd packs which included free gifts such as Reebok shoes, Diamond gift voucher-Rs.5000/- & Holiday tour package fo 3 days & 2 nights but unfortunately i got nothing out of these gifts. I called the customer care but no one seems to have an answer for my question. I would really appreciate i[censored]'ll can do something abt this problem. Contact Number : [protected]


Thanks
Brijesh
Membership No. ITBC08721061

India Today Book Club — Wrong size Reebok shoes sent

I placed an order for Reebok Fitness Kit vide Order ID no.[protected] on March 20, 2009. The order was placed over phone and payment made by credit card. I clearly stated that my shoe size number is 10 after trying out a pair at a nearby Reebok Store. I received the consignment on April 19 and to my dismay, I found that I had been sent size 8 which did not fit me. When I talked to their helpline[protected], I was told to send a mail to their email id [protected]@indiatodaybookclub.com and await their response. In reply I was advised to send back the shoes by courier for which I paid Rs.113/- for sending by Speed Post. I was asked to send a scanned copy of the receipt which I did to get reimbursement.

To my utter surprise the parcel came back to me unaccepted by them with the comment" Lene se Inkaar". Now I am stuck with size 8 shoes which I cant wear. There is no proper response when I spoke to them over phone. I have been given another address to send which is not mentioned on their website and I do not want to incur any additional expense.

I placed the order because I was pestered with repeated phone calls assuring me that everything would be sent as ordered.

Hello all !!!

I ordered CD"s pack of 8..FROM INDIATODAY BOOK CLUB..

I received a huge package after paying 999/-... only CD's were there without reebokT shirt and a bag...

The biggest disappointment was when I opened the seal of one of the CD titled WIND...it was an empty CD case without a CD...This is ridiculous...

Never expected this from India Today group...Maybe this is the message for us fools !!! INDIA TODAY...

MY INVOICE # ORA[protected]

ORDER # OGA[protected]

NAME ; B.R.V.DIXIT

BANGALORE

PH; [protected]


THNX N REGARDS

-- On Tue, 28/4/09, KALPANA DEOGAONKAR <[protected]@yahoo.co.in> wrote:

From: KALPANA DEOGAONKAR <[protected]@yahoo.co.in>
Subject: Fw: Re: Stay in 3-5 Star Resorts at Rs 849 per night
To: [protected]@indiatodayshopping.com
Date: Tuesday, 28 April, 2009, 12:05 PM


kalpa

--- On Sat, 25/4/09, KALPANA DEOGAONKAR <[protected]@yahoo.co.in> wrote:

From: KALPANA DEOGAONKAR <[protected]@yahoo.co.in>
Subject: Re: Stay in 3-5 Star Resorts at Rs 849 per night
To: "India Today Book Club" <[protected]@indiatodayshopping.com>
Date: Saturday, 25 April, 2009, 8:24 PM

REMINDER I
Dear sir,

Sub:- Debiting my Credit Card for Rs. 5900/-

As I have been your valuable client and I have been purchasing so many items on a regular basis from you and making payment immediately. But now I am shocked to see that my Credit Card account is debited by Rs. 5900/ by you on 24/04/09. Inspite of my frequent conversation with your representatives namely Mr. Manoj Pandye and Mr. Vikrant (Manager) on Mobile, I inform them that only after getting confirmation from me you have to debit my account but still you have debited my account which has led to strain customer relation between your company and myself. Moreover I have decided not to go anywhere on these holidays because of my daughter’s exam.
I therefore request you to re-credit the said amount immediately without any further reminders, otherwise I will have no other option but to take up the matter with customers grievancell in which case you will be solely responsible for debiting my account.

And early reply in this regard will be highly appreciated.

Regards


kalpa

Dear Mr. Hemant Arora Your complaint has been resolved on 28/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr. Sumit Jena Your complaint has been resolved on 28/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]