[Resolved] Indian Bank — Mutilated (torn)notes from ATM | |||
Hi there, Last week my wife withdrew 7,000Rs from Indian bank, Indirapuram ATM. To her bad fortune she got two 1000 rupee notes in very bad condition(mutilated, torn). When she told this to me I assured her that this has happened to me in the past with Karnataka bank and they took the notes back. ATM was not dispencing the printed receipt (this is a common case in this ATM) but I was not worried over this. Now when she went to report this to the bank real humiliation and harrasment of her life began. The bad treatment by at least 5-6 employees(including branch manager ...he was after all the boss and displayed his "bossiness" in bad treatment as well). They exchanged these staements: - 1 person - You go to your bank(her acc is with ICICI) and ask them to fix this. Interesting part is: ATM belongs to Indian Bank and we have to go to ICICI and ask them to give us correct notes. The illogical part can be seen even by a novice. - 2 person - We don't put bad notes in ATM and you are lieing. We don't trust you. - 3 person - When she said you can check bank transaction and match it. Answer: we don't have such details and our ATM always dispense printed receipt (I've never heard such a lie in my life, number of times I used this ATM without receipts). - 4 person - If there is no receipt you could have checked your notes before CCTV camera so that it would be visible there . I can't stop laughing at this,.. there should be some limit of nonsense these people utter. A log queue awaiting outside ATM and we are searching CCTV camera and then counting notes.... - 5 person - These things happen in life, just accept it and forget it - Manager - My wife asked what would you do if this happens to you in your withdrawl that all notes are either fake or mutilated? Answer - I'll simply forget it and go my way. - When she said she will complain about this? Manager's answer - Go whereever you can go and complain. We simply don't trust your case. After all this she felt like these people were talking to a "Chor", a lier... Such humiliation by people who put these statement in their policy: http://www.indianbank.in/pdfs/ccsbook/index_5_1.pdf I was shocked to see just the opposite of policy statements here(joke of the millenium): - Customers be treated fairly at all times <--- See above how the good the treatment was? and inline with this policy. - Bank employees must work in good faith and without prejudice to the interests of the customer. .<---- Predudice? all bank employees statement confirms this. - Complaints raised by customers are dealt with courtesy and on time <---- Yes. They dealt with the complain on time by just refuting the complain itself. - Customers are fully informed of avenues to escalate their complaints/ grievances <----- Yes they informed that go to some other bank to get the replaced notes even if it was our ATM that did the whole "". - Bank will treat all complaints efficiently and fairly as they can damage the bank’s reputation and business if handled otherwise. <------- I've not done this yet, but surely will post this to help other people also not to deal with this bank, wherever I can. I know though this is not a fully private bank and thats why they are "don't care" people. This is just a matter of 2K and I could have agreed to the great manager's comment "forget it" but it was such a harassment that we need to post this and at least appraise the guys sitting on top of these people so that they can take any action, of course, if they have any respect for their customers and feel business also need some ethics. Naresh Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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