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[Resolved]  Indian Oil Corporation — MALPRACTICE AT PETROL PUMP, BANGALORE

this is to bring to your notice, the malpractice at a majority of the IOCL pumps accros the city of bangalore. one such incident has been experienced by me .
on 26 nov 08, i visited M/S rajashree petroleum, CA No. 5/D, 2ND BLOCK, 4TH STAGE, BTM LAYOUT, BILEKAL HALLI, BANGALORE-560 076, to fill up petrol for my vehicle. the person attending the pump had just filled up another vehicle petrol for an amount of Rs. 200/- i had asked the person to fill up petrol for Rs. 1, 000/- . the person handling the cash tried to divert my attention and the person filling petrol started filling my vehicle from the same reading (i.e Rs. 200/-) . Aware of the juggling i waited to see what happens next.. however he stopped at Rs. 1, 000/-. On enquiring about this.. he stated that he had filled up for Rs. 1000/- . . i called for the owner of the pump and informed him of the incident.. he however tried to dismiss the incident by apologising. This is however not accaptable to me or say any hardworking person. I wrote a statement of the incident have got it signed by the petrol pump owner, Mr Naik Raju, along with the rubberstamp impression of the defaulting pump.
You are kindly requested to look into the matter immediately and take necessary actions againts the personnel involved. more details can be obtained from me. The actions taken by your company may please be intimated soon or else necessary action will have to be taken by me as per the RTI.
thanking you
Pramod S DIxit
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  9 CommentsShareTweet

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I can any 1 help me 2 get petrol card r cardit card plz i dnt hav pancard.
the salary wht i am getting is ly 5k. i hav taken pulsar last 2months back .. and every time i ll be not having money for petrol. so if i get dat card will be vry help full to me.
I visited the bunk near SEETA CIRCLE near Giri Nagar ON 01 JAN 09 AROUND 1045 Hrs., Parked my Scooter and ashed the person to fill the petrol for Rs 100/. I did not cheked the reading while filling the tank. After I left the bunk and during driving, I could see the meter was not reading properly with respect to the amount of fuel put in the tank.
I feel that there is a need for surprise check to be carried out in this bunk. In my opinion the filling of fuel with respect to the meter reading there exists an error and calibration check be carried out. I am not happy with the refuelling of petrol in this bunk.
Hope your good office will do the needful to arrest this fouling.
Regards,
Wg Cdr Ashok Kumar
Hi,

I am a regular at IOCL petrol pump in Domlur, Bangalore. The pump is Shree Service station. Today while getting fuel for Rs. 1000/- the attendant did not set the counter for Rs. 1000 but started filling after ensuring zero. The other attendant that collects the payment took my Citibank card and asked if I had HDFC card as he had HDFC machine. I was a bit suspicious as these are the tactics they use to divert attention. I turned immediately towards the guy filling the fuel and to my astonishment I saw the guy pressing a button ( i think it was L2) and the counter changed from Rs. 211.89 to Rs. 500. I lost my temper and shouted at the guy which made all of them come to me and say sorry for the mistake This is a clear case of trying to dupe the customer and cheat. I tried to get contact number of a Indian Oil executive responsible for that area but did not get any number. I am sure these things happen to many people and should be handled strictly. Please look into this on an urgent basis.
Suggestion: please look at the option of disabling these short-cut buttons while the pump is in use so that such incidents do not take place.
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I filled petrol at the Indian Oil petrol bunk at Bull temple road, Basavangudi, Bangalore. this week when I went to fill up full tank, I returned with one-third tank empty (realised it when I saw next day).

This is what they do (everywhere) - talk to the customer diverting their attention from looking at the meter and in the meanwhile race the meter to closing amount (don't know how, but almost all petrol bunks follow this trick).

Consumer has no way to prove them wrong at that moment, we don't even take bills as proof. I am 100% sure now that there are techniques to make the meter race to the end point without dispensing petrol. We need to bust them somehow and make it public.

Meanwhile, wrote to Indian Oil Corp, Bangalore; Karnataka Food and Civil Supplies Corp (supposed to be their duty to inspect petrol bunks), Lokayukta and various public forums - may be futile but I wanted to convey. Would like to know if anybody has filed a PIL on this matter or gone to Consumer court.

Here's what one can do:

1. Don't take your eyes off the meter.
2. Ensure the meter is displaying zero before it starts, and displays both the amount of money and petrol filled at the end of it, catch them red-handed if the liters are not displayed. Take a bill.
3. If you see that your tank is not filled up according to your estimation or usual level for that amount, raise an alarm with the attendants, if they feign ignorance, pick up the Company Sales Manager's number displayed at every bunk and call up to lodge a complaint about this.
4. You could also give a written complaint to the Company Sales Manager or State head and to Karanataka Food and Civil Supplies Corporation Ltd., also write the complaint in the complaint book at the bunk maintained by the Company.
5. You may also alert other consumers in the neighbourhood and online. Try to fill for x litres instead for x amount.
I am from Chennai and I agree to these complaints since I find these malpractice very very common in Chennai too. They try to divert our attention, by talking about credit card, xtra rewards card etc. I normally don't respond to them and I don't care if they think I have an attitude by not responding to them!! But, unfortunately I got cheated today [5-MAY-2009]

Nowadays they have a hand-held meter, into which we can't even peep! They thought customers are careful only if the meter is visible and so have come up with a new way of cheating by using hand-held meters! After getting petrol filled for Rs. 1, 000 and in spite of repeatedly asking for proper reading, bills etc, I found later that I have been cheated by Rs. 400. They have filled only for Rs. 600. This is height of cheating. Something must be done to stop this day light robbery.

Cheers
Venkat
[protected]@yahoo.co.in
Till yesterday i used to hear these things only from my office colleagues and friends in Delhi/NCR. But yesterday I encountered the same thing with me.

I and my wife thought to go to Delhi for an evening stroll at Rajhghat. Started from our residence at Indirapuram, Ghaziabad we headed towards Delhi via NH24.
I saw the car was low on gas, so I stopped at Indian Oil Gas station at Ghazipur/Mayur Vihar.

I told the refilling guy to fill 1400 Rs of petrol. He told me to look at zero on the meter and inserted the nozzle inside the tank neck. He stopped at 200 and said “bhayya ho gaya 200 ka”. I told him that I asked for 1400. He said ok and asked his colleague to fill again for 1200 bucks. He then moved away, picked a wiper and asked me to close my front window, “bhayya sheesha uppar kar lo, andar pani chala jayega”. Suddenly I realized there is some fishy thing going. They are playing around me by diverting my mind. I said “ruk jao aur pehle petrol bharne lene do”. I recalled that this is happening the same way my friends used to tell their stories.

The other filling station guy didn’t set the meter to zero and continued. Now I was confirmed that he will stop at 1200 and that happened. He said “sir ho gaya 1400 ka”. I said this is only 1200, how come 1400. He tries math on me “sir, 200 + 1200, 1400”. I again said that you didn’t set the meter to zero and continued from 200 and its only 1200 now. He called the previous guy and asked him if he reset the meter to zero. The first guy nodded his head and asked me “aapne dekha nahin?” I got annoyed and said “kab kiya aapne zero, I’m continuously watching the meter and you started from 200. I want to talk to your manager”. He suddenly told the other guy to again refill the tank for another 200 bucks and moved quietly to the other refueling meter, what the [censored]?

I got very angry over this matter and asked the other guy that what was all this? He said “sir ho gaya hoga confusion, rehne do. Yeh lo aapka bill”.
I was amazed, “who asked for the bill… aaj tak to kabhi nahi diya…”

So guys, be aware and attentive while you refill gas next time…

Indian oil corporation — MALPRACTICING TACTICS

TODAY 17.09.09 AT 9.00 PM.I HAVE VISITED TO KANMANI SERVICE STATION, 1, SYDENHAMS ROAD, CHOOLAI, CHENNAI - 112. FOR FILLING PETROL. (CASH BILL NO.23395) BEFORE FILLING I HAVE NOTICED Rs.20/- ALREADY IN THE METER. WHEN I WAS ASKING FOR Rs.100/- PETROL, AND OPENING PETROL TANK CAP OF MY BIKE, ANOTHER MAN CAME TO ME AND ASKING ME REPEATEDLY "HOW MUCH PETROL DO YOU WANT" TO DIVERT MY CONCENTRATION. WHEN I FINISHED REPLYING HIM, THE FIST ONE TELLING ME THAT HE HAD POURED Rs.20/- PETROL IN MY BIKE. AFTER ARGUMENT, HE PUT ONLY Rs.80/- PETROL IN THE TANK. THEY HAVE EASILY CHEATED ME. THESE ARE THE TACTICS GOING ON IN PETROL BUNKS.
Sir,

we are one of customer of your esteemed company. our dealer is coastal agencies, Pandikudy, cochin682002. we had booked gas on 11.11.09 and delivery is made today only with bill no 3856 dt19.12.09

Consumer no is 11273 name Vijaya M

On delivery cylinder found that plastic seal is not broken but main plastic nobe is easily came out . we immediately rejected and inform the dealer and they are not accepting the same . at last making shouting and all he return with new cylinder.

Please take action against this dealer for these type of malpractises and delay of delivery of gas from your side after making a reasonable enquiry from any customers under this dealership. expecting an immediate action towards this issue. We are regularly seeing at the time of booking always customers are complaining for their services regarding delivery and al.
It is so unusal for us to register complain against such a big company like IOCL, I had filled petrol pump at Maruthi Sevanagar Bangalore IOCL petrol bunk. The guy cheated me by diverting my attention. So all the responsible personnel of IOCL do have suprise check or have some system set up by which the customer can contact the top honcho's at the same time

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