Indian Oil / Indane Gas — Doubt about the delivery time lines of INDANE GAS

Hi,

I am an Indane gas customer with KRISHNA Gas Agency, tekkemitta, Nellore, AP.
My customer number is 866. Please clarify few of my below doubts.

1) My agency people saying it will take 20 days from the date of booking for a refill cylinder. Is this time line given by INDANE GAS Company or agency people are manipulating?

2) If the above point is sure, then my point over here is, nowadays one cylinder hardly comes around 30 days. Once the refilled cylinder delivered, the agency people are not allowed to book for another refill immediately. They will allow only after two weeks. Here you can clearly observe the time laps, so how the customers can come out of this situation.

Pls. let me know the above time lines are framed by INDANE GAS Company or by the local gas agencies. If the above time lines are as per company policy, then pls. try to improve your productivity; else pls. take appropriate action against the agencies.