[Resolved]  Indian Railway — Where to make complient ?

This happened on 24th Jan at 9 PM. I had come to drop an acquaintance at the Bangalore Cantonment Railway Station. The acquaintance was to travel in the Island Express from Bangalore to Kanyakumari and had a confirmed ticket.
I wanted to take a platform ticket for myself. Firstly there were no machines to generate platform tickets at the railway station. Secondly there was a huge queue in one counter, folks who were travelling by the Tirupati Fast passenger and so many other trains as it was a long weekend.
I had to stand for 20 minutes to get a platform ticket and I asked at the counter as to why the other counter was closed. The gentleman at the counter told me to make a complaint which is why I'm making this complaint. He again said: "Dont ask me anything, if you have guts make a complaint".
Why didn't the other counter operate that crowded Saturday evening in Blore cantoment railway station.

I m writing this complaint on behalf of my client MRS. LINDA KREADEN .Plz act on complain as soon as possible.
complain------she was travelling from ORCHHA to BHOPAL in first ac on 7 mar. on train 2002. Not happy with carering staff asking western travellors for tips & not nationals. Her seat no. was 9.
staff name was CHURAMANI.


PLZ TAKE ACTION AS SOON AS POSSIBLE & CONTACT ME ON MY E-MAIL;

THANX!!!

Dear Sir,

I have received the following reply from TDR. I am sending the same for your ready reference. when will give you my refund? Please confirm to me immediately otherwise give us the telephone no. of CCM Northern Railway.

Thanks & Regards,
Ajay Chaturvedi

----- Original Message -----
From: TDR
To: Ajay Jord ; [protected]@bol.net.in
Sent: Saturday, April 11, 2009 6:26 PM
Subject: Re: PNR Number [protected]


Dear customer,


Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/Northern Railway on dt. 13.01.09. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 11.04.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..



Regards,



Ved Prakash
[protected]@irctc.co.in

Ph:[protected]


Ajay Jord wrote:
Dear Sir,
This is to inform you that I was booked an above ticket for Ludhiyana. Train was late more then three hrs. So I have canceled through TDR. Your TDR detail given as below: Which was see on IRCTC site on today.Payment did not maintain in your detail.

Kindly arrange the payment and transfer to my credit card a/c.

Thanks & Regards,
Ajay Chaturvedi




TDR Details


Transaction Details
PNR Number [protected] Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 20.00
Date Of Journey 01/1/2009 Ticket Charge Rs 570.00
Bank hdfcpg Total Rs 590.00
Train No 0905 Railway Zone IRCTC
From Station MATHURA JN(MTJ) IRCTC Zone IRCTC
To Station LUDHIANA JN(LDH) Quota General

Ticket Details

S# Name Age Sex Coach Seat Res-Status

1 AJAY CHATURVEDI 39 Male
0000 Booked




Reason For TDR : Train Late More Than Three Hou
rs.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 08-Jan-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00






JORD ENGINEERS INDIA LIMITED
243 UGF KAILASH HILLS, NEW DELHI
TEL.[protected] FAX[protected]
Email: [protected]@jordindia.com, jord.[protected]@jordindia.com

sir main Md. Rafique Alam. Aaj main Katihar se Chandigarh jane wala tha lekin train kaafi der tak nah
aane ke kaaran main enquairy office main poochne gaya officer ne kaha ke chup chap baithay rahoo
jab train aayegi chale jana. main baithe intazar 2 ghante tak karta raha. Phir poochne gaya tu usne kaha ke guwahati main boom phat gaya hai isliye train nahi aayegi. Tu main counter per gaya ke sir
yeh tiket cancil karna hai tu booking master ne kaha ke jiske paas ticket banaye hoo wahan jawoo.

Sir,

Mein kai din se lagatar tatkal booking karne ke liye 8 baje jaise hi internet kholta hun to 8 barkar 2 minute per dekhta hun ki yadi train mein 216/ 280/ 100 etc. tickets available hein to ve 8 bajkar 2 minute per khatam ho jati hein jabki railway ki sabhi windows per 8 bajkar 5 minute per kam shuru hota hei. Aisa keyon hota hai keya ticket window clerk in tickets ko black karte hain ya phir bare adhikariyon ke isharon per inhen chalna parta hai.

Aisa bhi nahin kaha ja sakta ki internet se loag book kar lete hain, internet se book karte samay subah kam se kam adha ghanta to service unavailable dikhata hai.Ise shayad yah kaha ja sakta hai ki railway ki revenue barane ke sath sath sabhi staff bhi apna revenue barao hum tumhare sath hai darna nahin.

Lalit Sachdeva
Q-46, Sector-12, Noida
Mob: [protected]
Ph: [protected]

i was traveling in saurastra express on 3/3/10 with my family.near vapi one man came with all seat no.charts asks for lunch.most of passengers booked food.when payment done the man told i will come and give back your money. and he never came.he served the food in valsad.how these people are getting entery into railways.all railway force are travelling here there for collection of money from vendors.i gave rs.200.for food, he also told me that rs.60. you will get but not returned.these type of cheating complains nobody listen.what to do.and most surprising that the man is serving frequently in trains. railway do not have time .
thanks
om prakash
new civil, ahmedabad.
[protected]
[protected]@gmail.com