Indian Railways Complaints & Reviews

On[protected], we booked 4 tickets PNR number[protected] from Bhopal to Nagpur in Kerala Express for journey on[protected]. Although more that 100 berths were available on that date, we were allotted berth Nos. 8, 16, 24, and 32, that is, in 4 different coupes, and all upper, although one of the passengers is a 77 year old lady. Could anyone please let us know why?

MY PARENTS WHO ARE SENIOR CITIZEN WERE TRAVELLING BY SWANTRATA SENANI (TRAIN NO 2561) ON 01/01/2009 FROM DARBHANGA TO NEW DELHI IN AC COACH (A- 1).
BIRTH NO 25 AND 27 (PNR NO [protected])
MY MOTHER'S HAND BAG WAS STOLEN INSIDE THE TRAIN AT NIGHT. IN THE MORNING SHE COMPLAINED TO TRAIN ATTENDANT AND TTE(MR. UPADHYAYA) BUT THEY DIDNOT REGISTER THE COMPLAIN .
1.IF THEFT CAN OCCUR IN AC COACHES WHAT COULD BE THE STATUS OF GENERAL COACHES.
2.WHY SHOULD WE PAY FOR AC COACHES WHEN THERE IS NO SECURITY EVEN IN AC
COACHES.
3. WHY COMPLAIN WAS NOT REGISTERED INSIDE THE TRAIN.

REGARDS

Railway publicises day in and day out that 139 is all purpose customer care number and all information will be available from all party of the country. However, I have have tried this number twice and on both occasions, I did not get a desired information and I was asked to contact the railway station.

The first instance was that I wanted to known the running status of a particular train and when it is likely to reach Vadodara. The answer was to contact the Railway Station.

The second instance when I was trying to book a ticket through internet (Train No.6312-Trivandrum-Bikaner-on 28-Mar-09) I was getting a message that 'reservation suspended'. On checking the same with 139 he also confirms that the reservation is suspended, but unable to tell the reason and when will it resume. Here also I was asked to contact the Railway Station.

Added to the woes of the general pubic is that, subsequent to commissioning of 139, the local railway station helpline number which used to be 131 is discontinued with the result that the travelling public has to reach the railway station to find out any late running of trains!!

Will this be brought to the notice of authorities?

To,
Railway minister,
Indian Railway,

Respected sir,

I would inform you that, I omprakash verma, purchase a ticket from booking clerk, for DILDARNAGAR JUNCTION to PATNA, After that i got a train for PATNA.When the train arrive for patna, that time Ticket cheker, cheque my ticket and fine charged on me Rs. 259.
sir, what my fault here, incase of, I have already purchased ticket.

TICKET CHEQUER: told me that, this is a super express train,

I want to say that, If "SUPER EXPRESS" train was standing on the platform then, why should booking clerk given me "EXPRESS TRAIN" ticket. and I also want to know that, what a different between SUPER EXPRESS TRAIN & EXPRESS TRAIN.How people visually distitnguish it.

This matter was done on with me,
At MAGADH SUPER EXPRESS, TRAIN NO.- 2402, FT NO.- B048953, DATED-27/12/2008
(Note- I also given written complain at patna juction, complain no.464/27.12.2008/18.30, But I dont get any responds till now.)

Thank you,

Yours Faithfully,
Om Prakash Verma,
Qno.-146/2/3,
Chhota Govindpur,
Jamshedpur- 831015
Jharkhand.
Mob.# [protected], [protected].

To,

The Railway Minister,
Rail Bhawan, New Delhi

Subject: Misbehaviour of Mr. HS Singh TTE on duty

in Gorakhpur Lucknow Intercity Express Train no. 2531 dated 31st Dec 2008 from

Gonda to Badshah Nagar

Respected Sir,

With due respect we Citizen of India, want to bring in to your kind

attention about the problem faced during the journey from Gonda to

Badshahnagar. on 31/12/2008 by train Gorakhpur Lucknow Intercity Express. Following

trouble we faced in AC Chair Car Coach

I visited Gonda Jn to drop my sister who is travelling from Gonda to Lucknow and she purchsed a General Ticket as due to some urgent reason she is forced to catch the morning train and no time left to get the reservation,
as the train arrived i went to Mr. HS SINGH TTE of CC coach for help as she had general ticket and travelling in CC their are some vacant seats so i asked him to please charge the difference and make the ticket he denied to do so, am very eager by his behaviour when am requesting as my sis is travelling alone with her childrens and the TTE is not ready to cooperate and when the train start moving as the stoppage is of only 5 mins, TTE said i will throw her out from the running train,
finallly am not going with her and i stopped at the Gonda junction and when MR HS SINGH get in to the train she start misbehaving with her and start moving her luggage out of the coach,
suddenly she started crying and the pessengers around her said ma'am pls sit here these seats are VACANT,
after having vacant seats in the train MR HS SINGH denied to make the ticket and also said very uncommon words to the lady who is travelling alone.
I heartly request to you sir pls help me out as this is absolutely above social culture and not to be practised at all...

Hope for your kind cooperation.

Regards
Saad
[protected]

Dear Sir

This is to inform you that the Dadar footh bridge (East to West) is full of hawkers whether it be early in the morning or late in the evening that too they are sitting on both sides. All the entry passages to platform have been closed for security reasons that is fine but the load of passengers have increased due to only few entry and exit positions over an above that these hawkers. Earlier some police used to take action some days but they do come back and now they are in great numbers. Can somebody please look into this matter. This is serious also taking in account the recent terroist attacks as these places are getting over crowded and there can be a stampade.

Would request you to if someone could please look into the matter

Yours Faithfully
Sunil Martis

Dear Sir or Madam

Please see my below data
Which is showing that from last more then 200 days I am not getting the refund of e ticket- cancellation done due to train late?
When I reach at Borivali station, Bombay at 7.15 am on 09/06/2008, we found the train is delay
and will came at 00.35 on 10/06/2008, =17hous and 20 min due to problem in rajasthan
please see the data below and help me


Dear Mr.laluprasad yadavJI- Rail way MinisterDear SIR, PLEASE ARRANGE TO SEND MY REFUND AS EARLY AS POSSIBLE=20+31+31+30+31+30+27=200 DAYS= 200*24= 4800 HOURS=4800*60=288000 MINUTSI HAD WROTE FIRST MAIL ON 10/06/2008, - FOR THAT PLEASE SEE AT THE LASTIN THIS MAILMaulesh patel <[protected]@yahoo.com> wrote:
Date: Tue, 10 Jun 2008 00:45:29 -0700 (PDT)
I am try to talk with Mr. Bharadwaj and Mr. Iswarsing on[protected] number every day but nobody lifting the phone any time, this no. and name is given by[protected].I think you are great people then god, God Blase you
Thank you,
Best REGARDS,

Maulesh R Patel - [protected] - TALK FREE NUMBER
--- On Tue, 12/16/08, Maulesh patel <[protected]@yahoo.com> wrote:From: Maulesh patel <[protected]@yahoo.com>
Subject: Fw: [Indian Railway Catering Tourism Corporation #8325] AutoReply: Fw: Re: till i have not get any refand -of cancellations of e-ticket-11th reminder
To: [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@irctc.co.in
Date: Tuesday, December 16, 2008, 11:38 AM
Dear Mr.Shobhakant Singh

Please do something

--- On Wed, 12/10/08, Maulesh patel <[protected]@yahoo.com> wrote:

From: Maulesh patel <[protected]@yahoo.com>
Subject: [Indian Railway Catering Tourism Corporation #8325] AutoReply: Fw: Re: till i have not get any refand -of cancellations of e-ticket-10th reminder
To: [protected]@irctc.co.in, [protected]@irctc.co.in
Cc: [protected]@irctc.co.in
Date: Wednesday, December 10, 2008, 3:49 PM



--- On Mon, 12/1/08, Maulesh patel <[protected]@yahoo.com> wrote:

From: Maulesh patel <[protected]@yahoo.com>
Subject: Fw: Re: [Indian Railway Catering Tourism Corporation #8325] AutoReply: Fw: Re: till i have not get any refand -of cancellations of e-ticket-9th reminder
To: [protected]@irctc.co.in, [protected]@irctc.co.in
Cc: [protected]@irctc.co.in
Date: Monday, December 1, 2008, 5:04 PM



--- On Wed, 11/26/08, Maulesh patel <[protected]@yahoo.com> wrote:

From: Maulesh patel <[protected]@yahoo.com>
Subject: Re: [Indian Railway Catering Tourism Corporation #8325] AutoReply: Fw: Re: till i have not get any refand -of cancellations of e-ticket-8th reminder
To: [protected]@irctc.co.in, [protected]@irctc.co.in
Cc: [protected]@irctc.co.in
Date: Wednesday, November 26, 2008, 12:53 PM

TDR NO.[protected], This no line as per your mail it is fax no. and always coming angege and if not then no bady attanding.CAN I KNOW YOUR ANSWER?



--- On Mon, 11/24/08, IRCTC Care Mail Distribution <[protected]@irctc.co.in> wrote:

From: IRCTC Care Mail Distribution <[protected]@irctc.co.in>
Subject: [Indian Railway Catering Tourism Corporation #8325] AutoReply: Fw: Re: till i have not get any refand -of cancellations of e-ticket-7th reminder
To: [protected]@yahoo.com
Date: Monday, November 24, 2008, 3:15 PM


Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
"Fw: Re: till i have not get any refand -of cancellations of
e-ticket-7th reminder",
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [Indian Railway Catering Tourism Corporation #8325].

Please include the string:

[Indian Railway Catering Tourism Corporation #8325]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

Thank you,
[protected]@irctc.co.in

[protected][protected][protected][protected]
you are great ?
can you reply me ?
can i know the lalu prasad e mail/phone no/mobile no. ?

--- On Thu, 11/20/08, Maulesh patel <[protected]@yahoo.com> wrote:

From: Maulesh patel <[protected]@yahoo.com>
Subject: Re: till i have not get any refand -of cancellations of e-ticket-5th
reminder
To: "etickets" <[protected]@irctc.co.in>
Date: Thursday, November 20, 2008, 10:48 AM






TILL I HAVE NOT GET ANY REFUND OF CANCELLATIONS OF E-TICKET


--- On Fri, 6/27/08, etickets <[protected]@irctc.co.in> wrote:

From: etickets <[protected]@irctc.co.in>
Subject: Re: till i have not get any refand -of cancellations of e-ticket-5th
reminder
To: [protected]@yahoo.com
Date: Friday, June 27, 2008, 1:38 AM






Dear Customer,

Thanks for showing interest in our site. Kindly note that we have forwarded
your case to railways for the TDR process. Railways check all the matters and
decide what amount should be refunded and this all process takes 90 days or
more. Once the railways refunded your amount, we will credited to your same
account.

Thanks & Regards,
Shobhakant Singh
[protected]@irctc.co.in
www.irctc.co.in

----- Original Message -----
From: Maulesh patel
To: [protected]@irctc.co.in
Cc: [protected]@irctc.co.in
Sent: Thursday, June 26, 2008 6:34 PM
Subject: Fw: till i have not get any refand -of cancellations of e-ticket-5th
reminder





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No virus was detected in the attachment no filename
No virus was detected in the attachment no filename
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--- On Sat, 6/21/08, Maulesh patel <[protected]@yahoo.com> wrote:

From: Maulesh patel <[protected]@yahoo.com>
Subject: till i have not get any refand -of cancellations of e-ticket-4th
reminder
To: [protected]@irctc.co.in
Cc: [protected]@irctc.co.in
Date: Saturday, June 21, 2008, 3:25 PM


TILL I HAVE NOT GET ANY REFUND OF CANCELLATIONS OF E-TICKET

Maulesh patel <[protected]@yahoo.com> wrote:
Date: Fri, 13 Jun 2008 05:43:51 -0700 (PDT)
From: Maulesh patel <[protected]@yahoo.com>
Subject: cancellations of e-ticket-3rd reminder
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in



Maulesh patel <[protected]@yahoo.com> wrote:
Date: Tue, 10 Jun 2008 01:02:15 -0700 (PDT)
From: Maulesh patel <[protected]@yahoo.com>
Subject: Fwd: Re: Email From IRCTC
To: [protected]@irctc.co.in



Maulesh patel <[protected]@yahoo.com> wrote:
Date: Tue, 10 Jun 2008 00:45:29 -0700 (PDT)
From: Maulesh patel <[protected]@yahoo.com>
Subject: Re: Email From IRCTC
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in


Dear Sir,

When I reach at Borivali at 7.15 am on 09/06/2008, we found the train is delay
and will came at 00.35 on 10/06/2008,

so I asked for cancelation of my e ticket
but he refuse,
and told us that you can do by net only and with in 48 hours,
finaly we take tickets of saurasta train at 9.00am,
I TRY BY NET FOR CANCELATION WHICH NOT POSSIBLE AND SHOWING CHART PRIPE
"Unable to retrieve due to communication failure".

NOW I WANT to cancel the e ticket the detail are as below,
Tra. ID : [protected],
PNR No : [protected]


Thank you,
Best REGARDS,

Maulesh R Patel


[protected]@irctc.co.in wrote:
















Dear Customer,
Thank you for using IRCTC's online rail reservation facility.
Your e-ticket has been booked and the details are indicated below.
Please take a printout of the Electronic Reservation Slip (ERS) OF YOUR TICKET
FROM YOUR Booked Tickets History page .You will carry this printout along with
the Original Photo Identity Card as mentioned in the ERS, while traveling. Both
these will be examined by ticket checking staff on stations/trains for
verification purpose.


Click here to claim your Free Personal Accident Insurance worth INR 1, 00, 000.




Booking details:



PNR No
[protected]

Train No
2471
Train Name
SWARAJ EXPRESS

From
BVI
To
BRC

Date
[protected]
Class
SL

Boarding Point
BVI
Reservation Upto
BRC

Quota
General




S#
Name
Age
Sex
Seat/Berth
Coach
Status

1
MAULESH PATEL
40
Male
0041
S6
CONFIRM

2
SURENDRA
38
Male
0044
S6
CONFIRM

3
[censored]AL
32
Male
0042
S6
CONFIRM

Total Fare
00000585

For cancellation of your ticket, please log in to your account, select the PNR
you wish to cancel and cancel your ticket online. Cancellation of your e-Ticket
is possible only on the website www.irctc.co.in, and is NOT possible on PRS
Counters.Cancellation can be done till the time of chart preparation for the
train which is normally 4 to 6 hours before the scheduled departure of the train
from the train originating station.(For trains starting up to 12 in the
afternoon the chart preparation is usually done on the previous night).
You can cancel any of the passenger names from the list of passengers on this
ticket without affecting the ticket as a whole.I[censored]ser wants to cancel the
master passenger, any passenger in the same ticket can be opted as master
passenger by the user.
For CHANGE OF BOARDING STATION & CHANGE IN NAME customer can now approach
the nearest Railway Reservation Office with ?ElectronicReservation Slip? print
out and photo identity proof mentioned in the ?Electronic Reservation Slip? at
least 24 hours before the scheduled departure of train as per existing Railway
rules.
Once you have cancelled your ticket, the fresh details and changes made by you
will be available on the Cancelled e-Tickets History (as a link to site)The
refund amount due to you after cancellation will be credited back to the same
account which you had used for booking the ticket.
Now users can check their refund status online by clicking 'Refund
status' link after logging in.If by any reason you are unable to cancel your
ticket on the website till the time of charting and also unable to perform the
journey, please send a mail to [protected]@irctc.co.in at the earliest giving the
details of your claim .We will represent your case with the Railways Claims
Wing. However since this is a long drawn-out process. If the user wishes to
cancel his E-ticket, he can do so till the time of chart preparation for the
train (which is normally 4 to 6 hours before the scheduled departure of the
train from the train originating station.(For trains starting up to 12 noon the
chart preparation is usually done on the previous night). Similarly these and
any other claims/contingencies on this e-ticket may be conveyed to us at
[protected]@irctc.co.in for processing. For any further assistance, please contact
us at us at[protected] / 23345500 / 23344787 /
23344773 / 2334580 0 Fax No.23345900 or mail us at [protected]@irctc.co.in.
Just dial 139 from your landline, mobile & CDMA phones for railway
enquiries.



Warm Regards,
[protected]@irctc.co.in

I was having the reservation from Bhopal to Raipur in Train Number 2410, dated 26th Dec, 2008, morning 2:15am. My reservation status was RAC 12 & when i reached at the platform the status instead of decreasing, it got raised to WL3. It was really shocking & trouble some to travel in night with such unexpected happening. Whom to complain with... How to get resolve this problem. There is no one who can take care of this or to listen about it. I was traveling with my family...!!! & it was a bad experience... What is this all going...!!!

Moreover, I was having the reservation of 3 passenger. The traveling status was as follows:
Psgr 1 - WL3
Psgr 2 - WL3
Psgr 3 - WL4
How same waiting to two different passenger...???

Earlier the same happened with my brother in law an year back when he was traveling from Delhi to Baroda. & from his reservation status of WL1 it becomes WL12.

What all this happening...Can anyone can answer..!!!

I had to travel from Pune to Bharuch on Train no.1050 on[protected]. I have booked a Tatkal ticket on the train. My Train missed due to wrong information given on Enquiry no.139. It was told on 139 that Train was late by 55 minutes but train was actually on right time. My family (Wife & 8 months Old child) and I have to face a lot of inconveneneince. I have to travel by bus on[protected].
Some more passengers also missed the same train from Pune due to the same reason. I have filed a formal complaint with the Dy. Station Superintendent and get the signature of the co-passenger (PNR No.[protected]).

Full refund of my ticket along with compensation of Rs.30, 000 may be given due to inconvenience caused to me my wife and 8 months old child.

My Travelling details are given below:
PNR Number: [protected] Booked On[protected]
Transaction ID: [protected], Ticket Type: eticket
Class: SL, Internet Service Charge: Rs 15.00
Date Of Journey: 13/12/2008, Ticket Charge: Rs 970.00
Bank: ICICI, Total: Rs 985.00
Train No: 1050, Railway Zone: WR
From Station: C SHAHUMHARAJ T(KOP), IRCTC Zone: GGMWZ
To Station: AHMEDABAD JN(ADI), Quota: Tatkal

Complaint filed by: Sumeet Kureel, Mobile no.: [protected]

Dear Sir,
There is very strange pattern of Indian Railway officials for providing stopages of any trains. The earnings at HODAL (NCR) IS more than triple the earnings at CHHATA(NCR) station but the stopages are more at CHHATA than HODAL. will concern authority explains the requirements for stopage of any train.
The stopage of Mumbai janta exp. 9024/9023 has been approved way back in year 1995-96 but till date it has not provided . This is due to ignorance and not having any link in railway and we are the sufferer.Pl. see and if possible, help us

Dear Sir,

This is to bring in your kind notice the brutal treatment meted out to me by the TTE of Godan Express. I am describing my nightmarish journey experience on 13.12.2008 hoping you will take stern action against the concerned TTE.

On 13th Dec 2008, I boarded on Train No 1060 (Godan Exp) from Azamgarh on Berth No S12-64 (PNR No-[protected]). My brother also accompanied me with waitlist ticket W43 (PNR No-[protected]) which moved to RAC RS11-39.at the time of preparation of chart. Before Janghai Station my brother approached TTE to confirm if any vacant berth can be allotted to him. My dear TTE very rudely replied “Just go and sit on your seat, no berth is available”. Seeing his indecent behavior my brother was shocked. TTE could have told same thing in a better way if not in a respectable manner. Any how my brother still maintained his patience, and requested him if he will not mind telling his name please (Plz note TTE was not wearing his Badge). This I presume irritated TTE and he said “My name is R.S Yadav, now go away and do whatever you can”. My brother returned to me and just told me that the berth is not available. Just at the same time passenger standing in front of my berth having RLWL 115, 116 tickets said that he is shifting to S7-34, 36 as he had got confirmed berth. I was surprised how WL 115, 116 can be confirmed and no berth is available for WL 43. Then that individual disclosed that he has paid approx Rs 800 to get those 2 berths. This time I approached TT with request to confirm my brothers berth (if available). Once again TTE very rudely said “Abhi tumhara bhai aaya tha aur ab tum, bola na seat nahi hai, chup chap ja kar apni seat par baith jao, usko toh apna naam bhi bata diya hai jaao jo karma hai kar lo”. I was surprised at the indecent approach of TTE. Even if berth was not available, he could have told me in a better manner. I simply asked him Sir how come WL 115, 116 & 139 (this waitlist ticket was also confirmed) be confirmed and no berth is available for WL 43. I am quoting his abusive way of talking (“Sale Tu kaun hota hai mujhse poochane wala ki maine kaise berth allot kiya, ja ke chup chap apni seat pe baith ja”). I still persisted and objected his derogatory behavior .This infuriated him and the way he reacted I am even ashamed to quote his indecent language which he as Railway officer should not use----(“bhonsdiwale ek bar kahani chup chap chal ja, nahi te mar deb”) and he just folded his fist in front of my face. I was also running out of patience and said “badatmiji se baat nahi”. Now again I am quoting the exact unquotable words used by him “Madarchod ab-be houk deb (and he brought his fist just in front of my face, as if he is going to give me a punch), lala bhai (Since I am Kayasth) chupchap chal ja nahi te trainwa se dhakel deb”. One more person accompanying him in formal uniform who was helping TTE in extorting money pushed me aside, and they both went forward toward S-12. This whole humiliating incidence was witnessed by the entire individual occupying berth No 1-24 in S-11. This is first time in my life I faced such a humiliating incidence. I was so upset by his behavior that even the memory of the incidence creates shivering sensation in my body.

In view of the above I request you to take stringent of the action possible within legal purview, so that it should be a lesson for this corrupt and indecent TTE and also example for all the other corrupt employees of the department who behave similar to him. Before deciding any punishment following points should also be noted

1. TTE allotted berth to other waitlist passenger bypassing me after taking bribe
from the passenger.
1. TTE was not wearing badge.
2. He abused me in full public, which is one of the most humiliating moments in my life.
3. He even threatened me to push outside running train.
4. Person accompanying TTE helping him to extort money was in casual dress.
5. They even extorted money from the waitlist passengers, just for permitting them to sit in reserved Boogie.

I hope railway authority will take appropriate action as per its reputation and set new example for its drive against corruption. One more thing I would like to suggest through this complaint that some method should be evolved so that RAC passengers after preparation of chart be confirmed in the order of priority. It should not be at the sweet wish of your corrupt TTE’s (hope you are also aware of it).

With thanks


Vishal Srivastava (Dy Manager)
State Bank of Travancore
6th Floor, State Bank of India LHO Bldg
Bandra Kurla Complex
Bandra (East)
Mumbai-400051
Mob No: [protected], [protected]

Hi Indian Railways..

I didn't understand logic behind introducing Side Middle berth without updating your reservation system... I recenlty had bad experience.. I booked a Lower birth (S7 17) in Ladies quota for my mother who is traveling to my home town alone.. Due to introduction of Side middle berth, 17 became Side Middle (Normal quota), My mother had a inconvenient travel

i) You should upgrade your reservation system before introuducing this side middle

ii) Don't say we are not increasing fares at the cost of introducing passenger inconveniene...

Thanks
Babji

On 21/12/2008 night, at Guwahati Station Platform Number 5, we purchased Lays Chips (Printed Price: Rs. 10/-) was sold only for Rs. 12/- per packet and Water Bottle (Printed Price Rs. 12/-)was sold only for Rs. 15/-
When we voiced about the printed price only they refused to do so.
It was an authorised stall on the railway station and because of the need of the hour we had to take it. Similarly, all passengers bought it.
Kindly help.

Why shouldnt I get reservation on tatkal even on the first day the tatkal booknig starts?
What would the common man like me do if my travel is urgent and I cannot afford air travel?

Dear Indian Railways:
Why should you have this Tatkal scheme as if Indian Railways Care for Indian citizens when following is the fact for Indian citizens go higly disappointed without getting the ticket even when they are prompt in planning their journey 5 days before - the railways permitted schedule for their urgent journey - WITHIN 2 MINUTES OF THE EARLIEST TIME IN AN ATTEMPT TO AVAIL THE FACILITY. How can this happen when each ticket booking time should take atleast a minute and the ticket on offer are typically in any permissible trains are atleast 15 of second AC, 15 of Third Ac, and atleat 150 of Sleeper Class and we do not get reserved ticket in less than 30 mintes combined of all together. How can this be possible without the cunnivance of some insiders of railways with agents - for consideration(agents try this way too for sale in black apart from their share of agent quota and why then agent quota is entertained). This the Indian public has to suffer while paying their money and time in times of emergency and go disappointed and also losing some of their money while cancelling the wait listed tickets. Once the consumer, the Indian public, pay to Indian Railways this way EVEN while unable to utilize the services for total mismanagent and cunnived things of insiders of Indian railways, the compensation, the Indian Pulic to get when fought in forum shall just not the awarded one and what the consumer insist and press will only be demanded. Therefore before we could proceed to one such thing (even after this information if Indian Railways remains debacled on this issue they shall simply lose any right on arguing on compensations). It is requested to Indian Railways go through with computer generated timings of how the takal ticket booking is handled for each ticket and answer to Indian public if such a situation is order that despite the system of tatkal booking the ticket booking comman man would not be able to get ticket even when they try by earliest of 5 days in advance and inside 2 mintes of their attempt. PLEASE DO NOT TRY TO SAY the public are informed of thier wait listed standing before booking because the public still are entitled to book paying cancellation charges when unable to get confirmed tickets in the hope that the Tatkal system should be functioning in true spirits for the money they are paying as cancellation charges and hope to get reservation for atleast some of those first few wait listed tickets.

This document is preserved as the first in pursuance on this matter and will be contacted when this complaint is forwared to you and after appropriate time within which the matter is cared into.

Dear Sir,

This is with reference to PNR No.[protected]. Please note that, though the class was upgraded from 3AC to 2AC (i.e. from B3/4 to A3/41), the passenger (T.Khaitan) was forced by the TT to sit in B1-54. Please refer the attached PNR report.

Please note that the train number in question is 2312 Down Kalka Mail & the relevant travel date being 16/12/2008. Boarding Station - Mughal Sarai (MGS) & Destination Station - Howrah (HWH).

Please note that the passenger in question is a lady (age 50) & was travelling alone with luggage & had no information regarding this upgrade untill boarding of the train.

(Here please note that, an additional Coach B3 is attached to Kalka Mail in Mughal Sarai upon arrival. Thereby Coach-B3 becomes the first boggie immediately after the engine, far ahead of other AC coaches. In case o[censored]pgrades, it's very hectic job for a passenger to commute, alongwith all it's luggage, from B3 to any other AC coaches, as they are very far end of the train. Also the train departs immediately after this B3 coach get attached to the train).

The passenger, as per her original ticket, boarded the Coach-B3, as soon as it was attached to the train & took her seat no.04. She was then informed by the TT (of Coach-B3) that her ticket's been upgraded from 3AC to 2AC and hence she can't board this coach & should rush for Coach-A3, Seat 41 as the train is about to leave any moment.

In all despair she left the B3 coach alongwith all her luggage for Coach A3 (on the cold winter night & that too after waiting for nearly 2hrs on the station for the train to arrive which came around at 11 p.m). Somehow she made to the Coach-A3, almost fainting, just in time & the train left immediately after she boarded the boggie. As soon as she got settled on the seat (no.41), another TT appeared & informed her that she doesn't even have reservation in this coach.

Now this was the limit for her. First she was made to run from B3 to A3 (on the pre-text that ticket has been upgraded & as no vacant seat been left in B3). Then after running half the lenght of the train, she was informed that she doesn't have the seat in A3 either. Really this can happen to a train passenger in Indian Railways only.

After making her waiting for nearly an hour, in the moving train, she was finally offered the seat (55) in Coach-B1 at around 12 in the night. She then had to carry all her luggage to Coach B1 from A3.

Now the issues that need to be addressed by Indian Railways (or any other concerned govt. departments) are -

1. How railways can upgrade a seat from a boggie to another if they are
a) not inter-connected
b) at two far ends of the train

2. Is this the way of treating a lady (age 50) having confirmed reservation, travelling alone with luggage

3. Why she was denied seat in Coach A3, though her seat was actually upgraded from 3AC to 2AC (from Coach B3 to Coach A3)

4. If she was to be forced to sit in Coach B1 (which is 3AC) afterall, that too after waiting for an hr in a moving train, then why she was forced to leave Coach-B1 (again 3AC) in the first place.

5. Isn't the TT's behaviour (who are supposed to be public servant) of both the concerned Coach-B3 & Coach-A3 are questionable, suspicious & immoral.

In await of justice to be made in public interest in general and for all physical & mental trauma the concerned lady passenger has to went through in particular.

Regards
R.Khaitan
Ph: +[protected].

Hello,
i had on 19.12.08 at around 04.00 pm tried to book a single e-ticket from Jalgaon to
Badnera for Howrah EXP, date of journey being 27.12.08.The amount was deducted from my bank
a/c with HDFC but due to some problem webpage was lost before getting ticket details.there is no
entry in Booked-tickets. What is the status of my payment? what should i do? Please reply.
Pankaj Kabra

Wanted to travel from Mysore to Bangalore Cantonment on 12/12/2008.
Was issued a ticket # 86676379 from Mysore to Bangalore CY JN.
When Clarified, Was told that I can use the same ticket.
At Cantonment had to pay fine of Rs 265/- To TTE Swamy Raj in front of Police.Excess fare ticket # A623085.

My Complaint:
1.The cashier at the Mysore counter made a mistake & assured me that there will not be any problem. I was fined for some Else's mistake.
2. If I was travelling without a ticket, then the fine is justifiable. but when I have bought a ticket from source city to destination city; why are the TTE or the Station Master not customer friendly. In fact they said that there were several complaints for this particular train # 6221.But that there is no use complaining or taking this up.
3. I believe that these people are using a loop hole in the technicality of issuing tickets to fine passengers & unduly harass passengers.
4. Please provide feed back to concerned cashier at Mysore Railway to provide correct tickets.

sir, I Traveled in Samperk Kranti (Bagalore to H Nizamuddin & Back)in II Sl.( PNR[protected] & [protected]) I faced a lot of problem due to the additional birth attached to the side, It is not a wise decision, It is very very difficult to travel, Being a female I was facing so much difficulty. You are requested to convey this message to required authority and tell them, Please stop this program of adding third birth to the side. It is a not fare to make a passenger to travel in so much tight position . It is only matter of 12 Birth per compartment, Please add an additional compartment instead of mounting third birth to the side . please be humanistic towards the lower class passengers also.

From: Dr. Nikhil Parikh. MBBS, DOMS, MS(Oph).Kushal Hospital, Manohar Complex, Opp. Saiyadpura Pumping Station, Surat (Guj) India : 395003 Cell number :[protected].

Date: 15th Dec, 2008.

To,
1: Shri Naranbhai Rathwa SIR, Minister of State, Indian Railway, New Delhi.
2: M. P. Sajeevan
Under Secretary, New Delhi.


Sub :
1: Thanks for nominating me as Surat Railway station Advisory Committee member.
2: Mr. R K Pandey, TTE of Saurashtra Mail took Rs:400/- from me as a curruption money and refused to issue me receipt of reservation money.

Resp Sir,

First of all, please accept my thanks for appointing me as a Surat Railway Station Advisory Committee.

I would also like to bring following fact and incidence happenned with me. I was travelling from Ahmedabad to Surat by Saurashtra Mail on 14th December, 2008.The TTE of Saurashtra Mail, MR R K PANDEY, took Rs:400/- from me as a curruption money and did not make any official receipt of it. I requested Mr R K Pandey to make official receipt of it. But, he did not issue any receipt for this amount. On introducing myself as a Member Surat Railway Station Advisory Committee and Doctor, also he said : these money will go in my pocket and I will not make any receipt of it. You can make complaint of this at any place. On reaching Surat station, I immediately met Station Master of Surat, Mr Shaikh, to lodge the complaint for this curruption and loss to Indian Railway. Mr Shaikh asked me to produce witness for this and did not took any complaint.

I am bringing this matter in your notice to take appropriate actions in this matter and do the needful. Sir, If such incidence happen to Member of Indian Railway and an educated Consultant doctor, what must be the condition of other India Citizens??? Such refusal of TTE to issue any receipt of money, makes huge losses to Indian Railway.

I look forward for your reply on this matter.

With best regards,
Sincerely Yours,
Dr. Nikhil Parikh. MBBS, DOMS, MS. Kushal Hospital, Manohar Complex, Opp. Saiyadpura Pumping Station, Surat (Guj) India : 395003 Cell number :[protected]. email : [protected]@yahoo.com

Copy : 1: Mrs Sonia Gandhi, President Indian National Congress, New Delhi. 2: Shri Laloo Prasad YadavSir, Minister of India Railway.3: Director of Public Grievences, New Delhi.3: Anti Curruption Wing, New Delhi - Mumbai and Gandhinagar.