[Resolved]  Indiatimes Shopping — Poor customer service

Guys i have sent the following mail pasted as it is below to the following email address. Hope i should get a response.

[protected]@timesgroup.com; [protected]@timesgroup.com; vineet.[protected]@timesgroup.com; sunil.[protected]@timesgroup.com; sumir.[protected]@timesgroup.com; surendra.[protected]@timesgroup.com; indu.[protected]@timesgroup.com; mahendra.[protected]@timesgroup.com; dinesh.[protected]@timesgroup.com; upen.[protected]@timesgroup.com;
sk.[protected]@sequoiacap.com;
sumir.[protected]@sequoiacap.com
[protected]@indiatimes.co.in; [protected]@indiatimes.co.in;
[protected]@timesgroup.com;
[protected]@timesgroup.com;
[protected]@timesgroup.com;
[protected]@timesgroup.com; puneet.[protected]@indiatimes.co.in; [protected]@indiatimes.com; pranav.[protected]@timesgroup.com;
[protected]@timesgroup.com; [protected]@timesgroup.com; readers.[protected]@timesgroup.com

[protected][protected][protected]
Dear Sir/Madam,

My name is Prashanth Gajra and to start with I am not a happy customer of Indiatimes. I have been given a nice run around by your senior staff (Amit Sharma and Sindhu). I thought I would be in safe hands if managers are dealing with my issue. I was totally wrong in thinking so because they seemed to be in a mood to close this issue by misleading me rather than resolving.

I would request you to go through the complete chain of Email to understand the issue. For proof purpose you can also open the case number 861186.
I believe that now I have given charge of this issue to the right people who are sitting there to serve the customers. Now it’s up to you whether you want to win/lose a customer for ever.

Note: If you feel that I have not escalated this issue to the right person then please ignore this mail and provide me with the email address of the person who can help me.

Regards,

Prashanth Gajra
________________________________________
From: Prashanth Gajra
Sent: Friday, December 05, 2008 8:06 PM
To: 'Cancellation'
Cc: 'customerservice'
Subject: RE: Gift Certificate from Airtel Expired before time (Attn : Mr Amit Sharma)

Amit,

I have a total of three connections from Airtel on my name so I am entitled to redeem three orders. I request you not to take this issue to a misleading route. Please stay on the issue which I have escalated and give me a resolution for the same.

The order which you are showing to me is booked on the mobile number [protected] and now I want to place order on a different mobile number which is 984XXXX360. I have created a different user id to redeem the GC so this doesn’t violate your policy.

I hope you will understand the issue and provide me with a resolution immediately.

Regards,

Prashanth Gajra


________________________________________
From: Cancellation [mailto:[protected]@indiatimes.co.in]
Sent: Friday, December 05, 2008 5:55 PM
To: Prashanth Gajra
Cc: customerservice
Subject: RE: Gift Certificate from Airtel Expired before time (Attn : Mr Amit Sharma)

Dear Mr. Prashanth,

We apologize for the inconvenience due to the delay in responding to you.

As per the investigation against your below mentioned mail an order is reflecting against your User Id and below mentioned are the details of the same: -

Payment Detail
Payment Mode : Citibank Diners Credit Card (FT No:[protected]
Atom Tx ID :
Atom Tx Remarks :
Advance Payment Recieved :
Total Order Amount (INR) : : 269
Shopping Cart Discount (-) : 0
Total Payable : : 269
Gift Certificate Redemption (-) : 200(GC[protected])
Net Carrot Redemption (-) : 0
Net Payable : 69




Billing Details
Name : prashanth gajra
E-Mail :
Phone : [protected]
Day Phone : [protected]
Mobile : [protected]
Address : City : Hyderabad
State & Country : Andhra Pradesh, India
Zip : 500068




Order Status History


From Status To Status Date Tracking Name Variables Updated
Verified Order shipped Nov 29, 2008 circonia123 AWB Number---[[protected]]
Remark---[ok]
Shipment Date---[Nov 29, 2008]
Courier Name---[elbee couriar]
Payment Recieved Verified Nov 27, 2008 ManishY
Order Under process Payment Recieved Nov 27, 2008












Sub Order Detail

Sub Order Number : 1729057 Change Status

Order Number : [protected]
Catalogue Name : Electronic Zone
Merchant Name and Number : Circonia(101603)
Item Number / Product Number : 1987696
Item SKU No : CO092
Item Title : Transcend 1GB Pen Drive




Further we would like to inform you that each customer is allowed to redeem the GC once only from his user id. So, as per the above mentioned case history you are not eligible to place any new order by redeeming the Gift Certificate allotted with Airtel Bill.

We thank you for your time & patience. We value you as our customer and your satisfaction is most important to us.

[protected][protected][protected]
Warm Regards,

Amit Sharma
CRM Operations – Indiatimes Shopping.
http://www.shopping.indiatimes.com


From: Cancellation
Sent: Tuesday, December 02, 2008 10:20 AM
To: 'Prashanth Gajra'
Cc: customerservice
Subject: RE: Gift Certificate from Airtel Expired before time (Attn : Mr Amit Sharma)

Dear Mr. Prashanth,

At the outset, please accept my apologies for the bad experience you have had whilst shopping with us. Please allow me 24 hours to investigate and revert to you on the matter.

[protected][protected][protected]
Warm Regards,

Amit Sharma
CRM Operations – Indiatimes Shopping.
http://www.shopping.indiatimes.com


From: Prashanth Gajra
Sent: Tuesday, December 02, 2008 7:53 AM
To: Cancellation
Cc: customerservice
Subject: RE: Gift Certificate from Airtel Expired before time (Attn : Mr Amit Sharma)

Dear Sir/Madam,

Can I have update on this issue? Ideally I would like to get a resolution by today EOD either through email or phone (984XXXX360).
I would not hesitate to escalate the issue if I don’t get to hear anything from you by today EOD.

Regards,

Prashanth Gajra
________________________________________
From: Prashanth Gajra
Sent: Sunday, November 30, 2008 12:30 PM
To: [protected]@indiatimes.co.in
Cc: [protected]@indiatimes.co.in
Subject: Gift Certificate from Airtel Expired before time (Attn : Mr Amit Sharma)

Dear Sir/Madam,

My name is Prashanth Gajra with Airtel Mobile Number : 984XXXX360 and Airtel Account ID : 104-100XXXX93. Since 10 AM today I am trying to use the Gift Certificate (GC[protected]) provided to me by Airtel to purchase some item on your site. But when I enter that GC number a message comes which says "The Gift Certificate is Expired". Airtel had clearly mentioned on the bill that the Gift Certificate is valid till 30-Nov-2008.

After getting the message I called your customer service number and spoke to Floor Supervisor by name "Sindhu" regarding this issue. She advised me to email my concern through email to this email ID. The interaction ID for the conversation is 861186.

Kindly let me know the way so that I don't miss the offer and place the order.

Regards,

Prashanth Gajra
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

GIft Cert. No. GC[protected] DATED 12.08.2009

I have booked hyderabad pearls against order No.[protected] and have received a gift certificate as mentioned above. The expiry date is 11.09.2009. Please let me know how to claim this and what are the items I can get against it. Also, please extend the expiry date so that I can claim the same.

Thanks.
shantaram
please refund the money back after cancelation of order no [protected] due to your mistakes

contact no [protected]
my reg no is [protected] & i hav booked for GSM wireless spy phone and 8 GB spy pen camara, and i hav sent a dd of rs. 3589/on 08/10/2009. but now i want to purchase 16 GB spy pen camara instead of 8GB and i hav also booked pearls ie. 8 TRENDY SETS for RS.1649/ on cash rg no is [protected] at the time of delivery basis, and the differance money of 16 GB could hav been paid in cash at the time of delivery of all the three items, . after several phone calls and hours together waiting could not found the proper person to whom this information to be conveyed . pl. make necessary changes before delivery
I have placed order for 16GB spy camera over cell no. [protected].about 20 days ago. My reg. no. [protected]. After several phone calls and hours together waiting could not contact the customer care. pl take necessary action to deliver the item ordered soon.
Original Message -----
From: ICICI Bank Customer Care
To: krishanlal
Sent: Monday, October 12, 2009 1:38 PM
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@owmnahar.com



Dear Mr. Kumar,

We understand your concern.

According to your mail, we inform you that from your credit card account the payment for Times Internet Ltd., DELHI of 2 transaction of Rs.639.00 and Rs.2, 569.00 is successfully done.

We request you to contact the merchant for the further assistance regarding the payment.

We tried to reach you on [protected] but however not reach able.

Looking forward to your co-operation in helping us serve you better.

Sincerely,

A. Satish Kumar
Customer Service Officer
ICICI Bank Limited




"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."


Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
From: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Date: Monday, October 12, 2009 12:44 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Product: Credit Card / Old Customer / [protected]@owmnahar.com


Title: Mr.
First Name: KRISHAN
Last Name: KUMAR
An ICICI Bank Customer: Yes
Product: Credit Card
Account No: [protected]
What would you like to say: kindly note i had made two on line purchases from Indiatimes, shopping vide order no.[protected] and[protected] on 9th and 10th oct.2009.Your system showing remittance of payment of Rs., 2569 on 10.10.09 under ref no.74477489284020104447684 and Rs.639/-on 9th Oct.2009 under ref no.74477489282020068846543 but there system still not showing.kindly check whether the amounthas been credited totheir account or not.if not, pls cancell the entry and reverse the entries to my credit card account.
E-mail address: [protected]@owmnahar.com
Telephoneno:+[protected]
Correspondence address: NAHAR SPINNING MILLS LTD.,
373, INDUSTRIAL AREA A
LUDHIANA-141003
City: LUDHIANA
Country: India
Pin Code: 141003
sir,
i have placed order for mobile phone on 1.9.2009. i have rcd your product, but iam not satisfied because it was china make, so i canceled the product and also you promised me that you will send DD within 15 days. so far i have not recd any dd. just tell me the status on phone or mail it.
thank you.
ezsilarasi.
sir,
i have placed order for mobile phone on 1.9.2009. my order no.[protected] i have rcd your product, but iam not satisfied because it was china make, so i canceled the product and also you promised me that you will send DD within 15 days. so far i have not recd any dd. just tell me the status on phone or mail it.
thank you.
ezsilarasi.
my phone no. [protected]

Indiatimes Shopping — not receiving the consignment even after 20 days

dear sir,

I have orerd one mobile thru intiatimes. they have infored that the product is couriered thru elbee couriers on 7th oct. with way bill No[protected]. howevesr the sme is not delivered to me even after 20 days. i have tried to contact u r phone No.3100 2222 but could get deseried results/status as many times no body lifts the phone and evenafter lifing the phone un able to give reight information coasuing lots of inconvenience to me. pl. look into the matter and arrange to deliver the consginment to my address. Phone NO. 022/25292136, [protected]
please reply thru email. I have lodged complaint with indiatimes poeple also.
Escalate your complaints towards Indiatimes to the below mentioned email addresses. Definately somebody will listen to your voice.

[protected]@timesgroup.com; [protected]@timesgroup.com; vineet.[protected]@timesgroup.com; sunil.[protected]@timesgroup.com; sumir.[protected]@timesgroup.com; surendra.[protected]@timesgroup.com; indu.[protected]@timesgroup.com; mahendra.[protected]@timesgroup.com; dinesh.[protected]@timesgroup.com; upen.[protected]@timesgroup.com;
sk.[protected]@sequoiacap.com;
sumir.[protected]@sequoiacap.com
[protected]@indiatimes.co.in; [protected]@indiatimes.co.in;
[protected]@timesgroup.com;
[protected]@timesgroup.com;
[protected]@timesgroup.com;
[protected]@timesgroup.com; puneet.[protected]@indiatimes.co.in; [protected]@indiatimes.com; pranav.[protected]@timesgroup.com;
[protected]@timesgroup.com; [protected]@timesgroup.com; readers.[protected]@timesgroup.com
Respected Sir,
We had ordered 2 mobile phones of NIKTEL company in which 1 of the mobile was a defective one and we said to replace it. We have made a full of of two mobile Rs.9000 almost from ICICI BANK. Now your company has sended a fresh another piece of mobile by currier by FIRSTFLIGHT curriers and they were asking for Rs 949 and the Code No is :[protected]. The mistake was from your side to that you sended a defective piece than why are we suppose to pay the fare of FIRSTFLIGHT?


Now they will come tommorrow again to give the currier so please reply us soon that what are we suppose to do? and please talk to FIRSTFLIGHT CURRIERS
Respected sir,

We have reseived a defective mobile of NICKTEL company and we were said to be replaced. From your side now it has been replaced but FIRSTFLIGHT CURRIERS are asking to pay the fare Rs 949 which should be paid by your side.


They will again come tommorrow to give the mobile. So you please talk to FIRSTFLIGHT CURRIERS.


Thanking you,
[protected]@yahoo.com
[protected]
Respected Sir,
We had ordered 2 mobile phones of NIKTEL company in which 1 of the mobile was a defective one and we said to replace it. We have made a full of of two mobile Rs.9000 almost from ICICI BANK and OUR ORDER NO IS:[protected] and the complaint no: 13952. Now your company has sended a fresh another piece of mobile by currier by FIRSTFLIGHT curriers and they were asking for Rs 949 and the Code No is :[protected]. The mistake was from your side to that you sended a defective piece than why are we suppose to pay the fare of FIRSTFLIGHT?


They will again come tommorrow to give the mobile. So you please talk to FIRSTFLIGHT CURRIERS.


Thanking you,
[protected]@yahoo.com
[protected]
Respected Sir,

We had Purchased two mobile of NIKTEL company but unfortunately you have sended us one mobile is defective. We have talked several times in coustmer care while waiting for a long time in calls we get no responce. They said to parcel that defective mobile and we have done that. We were been said that the replacement will be done within 10 days but yet there is no responce.

I request you to look forward to this complaint our Complaint No is:13952 and our Order No is:[protected].

Thanking You,
Dayal.P.Jarkani,
[protected]@yahoo.com
[protected]
dear sir, I have the following complains
1) please send me my 2 gift certificate of Rs500 each against my order no[protected].
2) The mobile u delivered don't have a valid IMEI no.
3)The mobile malfunctions from the very date of delivery.
please response and solve my problems as soon as possible
With regards
H Biswas
dear sir
I have booked my vaccum cleaner on 21 october& given cheq.on 28oct.but I have not recived anything from india times shopping but I am not getting satisfactory answer from india times shopping, details are as follows:-
Order Number [protected]
Sub Order Number 2676529
Interaction Number 27830
my booking no.-[protected]
Ticket Number: SHOP-357038
I, therefore, request you to do the needful at an early date.
ph. no.-[protected]/[protected]
myself jyoti gujar from gandhinagar gujarat i ordered from 29nov09 times of india on 2nd december -hyderabad pearls presents dhamaka 86 items i got it on 14th december but as per your add i didn't get the gift voucher of 1000 + the size of kadas are also very big i want to purchese anather things also . so please do the needful as early as possible oterwise i will miss the faith in you.
my email id jyoti [protected]@gmail.com i want the gift voucher of 1000 rs
myself jyoti gujar from gandhinagar gujarat i ordered from 29nov09 times of india on 2nd december -hyderabad pearls presents dhamaka 86 items i got it on 14th december but as per your add i didn't get the gift voucher of 1000 + the size of kadas are also very big i want to purchese anather things also . so please do the needful as early as possible oterwise i will miss the faith in you.
my email id jyoti [protected]@gmail.com i want the gift voucher of 1000 rs
The service is bad ..
My order no for Mills and boon books have not beeen delivered.
Have called number of times/sent emails but there has been no response at all
The customer service is pathetic they have no clue on my shipment
Please do not shop online at indiatimes! order no[protected]

indiatimes shopping/ versatile combo — non delivery of item in time

i had ordered product online on indiatimes shopping having order number[protected]. although the newspaper advertisenment says that it assures 10 days shipment , it doesnt mean so. when i contacted costumer care, they said that 10 days assured shipment doesnt mean that product will be delivered within 10 days,but it means that the courier company will receive it in 10 days. thus the ad is ridiculous and misleading.
sir,
i have placed an order for Mp4 player on 20.5.2010 my order no.[protected] and i haven't received that and it was ordered from nav bharat times. The people working there are saying that at the same address they have sent to someone else .i just want the Mp4 player fast as possible or my money.
thank you
shivangi

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiaTimes.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    43%
    Complaints
    811
    Pending
    0
    Resolved
    325
    IndiaTimes.com Phone
    +91 90 2466 6666
    +91 90 2488 8888
    +91 12 4451 8550
    IndiaTimes.com Address
    Plot No 391, Ecstasy IT Park, Udyog Vihar Phase -3, Gurgaon, Haryana, India - 122016
    View all IndiaTimes.com contact information