[Resolved]  Inox Leisure Ltd — wrong charges

Address:

Chennai, Tamil Nadu

These guys did something similar to me and didnt even respond. Please find below my email sent to them with no responce. kindy take actions against them and refund my money

warm regards,
U Rajkumar
[protected]
[protected]@hotmail.com



From: [protected]@hotmail.com
To: [protected]@inox.co.in
CC: [protected]@gmail.com; [protected]@inox.co.in
Subject: RE: My feedback on chennai Inox
Date: Sat, 10 Dec 2011 10:34:49 +0000


hi,



I am still waiting for your official address and MD name to whom i have to send legal notice. You have also not answered to my query.




Your delay and non response to my email is being noted here as well. Evasion to answering my email & non-response from the inventors email ID is duly noted if i don't get a reply within 3 working days.

Warm regards,

U Rajkumar




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@inox.co.in
CC: [protected]@gmail.com; [protected]@inox.co.in
Subject: RE: My feedback on chennai Inox
Date: Sat, 26 Nov 2011 18:11:20 +0000


hi,



Give me your MD name and official address since i am not going to leave this. we are lawyers and i will ensure that you pay for this heart burn we have gone through.




It is your duty to send us an email or SMS if a booking is confirmed & not our duty to check my account etc

How can you expect us to retrieve bookings when we got a message that the transaction failed?

prove that you send an email or SMS to us on the booking.

If your website is useless and cant give me a confirmation message, why should i keep checking if by sheer good luck the ticket was confirmed everytime a transaction failed?







I have already sent enough emails to your heads on how ridiculous your website is & now i also see the service has deteriorated now.




Like i said we are lawyers and putting a case is nothing to us. if we dont question the injustice of companies like you, the public wont. Give me the MD name, corporate head quarters name.




warm regards,

U Rajkumar

J Abhishek







[protected][protected][protected][protected]
From: [protected]@inox.co.in
To: [protected]@hotmail.com
Subject: RE: My feedback on chennai Inox
Date: Sat, 26 Nov 2011 13:50:13 +0530



Dear Guest,



We thank you for choosing INOX as your movie destination.



Please note that we have checked the information from your mail with our backend records and have the following to say-



- Your transaction was carried on 26/10/11 at 1854 hrs for the movie Velayudham and seat numbers E:18,E:17,E:16,E:15,E:14,E:13,E:12,E:11.

- The transaction was confirmed at 1922 hrs via booking confirmation number 344618.

- We have booking confirmation of tickets for your reference.



Please note that at the end of an online transaction you are advised via a pop up message that if you don’t get the booking confirmation number within a period of 20 minutes, you can go to “my accounts >> retrieve my booking” section to retrieve the email confirmation.



Further note as the booking was confirmed; as a result we are unable to process the refund for the confirmed booking.



Feel free to get in touch with us for any further assistance,



Best regards,

INOX Web Team










-----Original Message-----
From: Rajkumar U [mailto:[protected]@hotmail.com]
Sent: Friday, November 25, 2011 3:30 PM
To: Inox eticketing
Cc: Abi Cousin
Subject: Re: My feedback on chennai Inox



Hi,



I checked with abhishek and he confirms that he didn't receive any email. Prove it if you can.



We struggled for more than 1 hour in inox website(chk the attempts that day) that we finally had to book it through bookmyshow. We are not mad to book again if we got the information that booking is confirmed in inox website.



This is unacceptable and I refuse to pay twice for one movie



Please refund the amount







Warm regards,

Raj



Sent from BlackBerry® on Airtel



-----Original Message-----

From: Inox eticketing <[protected]@inox.co.in>

Date: Thu, 24 Nov 2011 12:03:16

To: <[protected]@hotmail.com>

Cc: <[protected]@gmail.com>

Subject: RE: My feedback on chennai Inox



Dear Guest,



We thank you for choosing INOX as your movie destination.



Kindly note we have checked the information as per your mail. Please note that your booking was confirmed with the booking confirmation number 344618 the mail was sent to the email address ([protected]@gmail.com) given by you at the time of booking the tickets.



Please note that at the end of an online transaction you are advised via a pop up message that if you don't get the booking confirmation number or SMS within a period of 20 minutes, you can go to "my accounts >> retrieve my booking" section to retrieve the email confirmation/ SMS confirmation.



As the booking was confirmed, we are unable to process the refund for this transaction.



Feel free to get in touch with us for any further assistance,



Best regards,

INOX Web Team









From: Rajkumar U [mailto:[protected]@hotmail.com]

Sent: Thursday, November 24, 2011 1:08 PM

To: [protected]@inox.co.in

Subject: RE: My feedback on chennai Inox





hi,



please find below the credit card number



Credit card number: [protected]



please find below the transactions details.





26/10/2011

75105171300000086346840

INOX LEISURE LTD_CHENN

Rs. 1,120.00(DR)



[protected]





warm regards,

U Rajkumar





From: [protected]@inox.co.in

To: [protected]@hotmail.com

Subject: FW: My feedback on chennai Inox

Date: Wed, 23 Nov 2011 15:12:20 +0530







Dear Guest,

We thank you for choosing INOX as your movie destination.

Kindly note we have checked the information as per your mail. Further note that the given card number ([protected]) by you is incorrect, as a result of which we are unable to trace any transaction details in our system.



Please send us the correct card number in order to trace the booking details and process the refund.



Awaiting a quick reply,



Regards,

INOX Web Team











-----Original Message-----

From: Rajkumar U [mailto:[protected]@hotmail.com]

Sent: Wednesday, November 16, 2011 5:54 PM

To: INOX eTicketing

Subject: Re: My feedback on chennai Inox



My cc number is [protected] master card, transaction I'd is mentioned in first email.





Warm regards,

Raj



Sent from BlackBerry® on Airtel



-----Original Message-----

From: INOX eTicketing <[protected]@inox.co.in>

Date: Wed, 16 Nov 2011 11:15:57

To: <[protected]@hotmail.com>

Subject: FW: My feedback on chennai Inox



Dear Guest,



We thank you for choosing INOX as your movie destination.



Kindly provide us with the full 16 digits credit/debit card number in order to trace the booking details and process the refund.



We apologize for any inconvenience caused to you. We thank you for taking the time to write in to us and we look forward to refining our services further.



Regards,

INOX Web Team









From: Rajkumar U [mailto:[protected]@hotmail.com]

Sent: Saturday, November 12, 2011 9:48 PM

To: [protected]@inox.co.in; [protected]@inox.co.in

Subject: RE: My feedback on chennai Inox





hi inox team,







i was double charged again due to the usual website issues i always face in Inox. i had to book your tickets in bookmyshow finally.







however please ensure that i get refund of this excess amount charged by Inox. confirm back once done by email please. the details of transactions are as below.















26/10/2011

75105171300000086346840

INOX LEISURE LTD_CHENN

Rs. 1,120.00(DR)





warm regards,



U Rajkumar