[Resolved]  Irctc — Error in online tatkal booking on irctc,co,in

IRCTC — Account Disabling n Tatkal booking

I have an IRCTC account which is locked second time.
When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password.
I sent an email at [protected]@irctc.co.in and got an automated email as Ticket Confirmation for the request.
I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at[protected] and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.


Another issue with IRCTC is its very difficult to book a TATKAL ticket from Source of Boarding to destination.
According to the new rules of indian railway a person can book Tatkal ticket from the Actual Boarding station to the destination.
For example i tried to book the ticket on 6614 Coimbtore Exp (Coimbtore to Rajkot) from salem to pune. Train starts on thursday at 23:45 from Coimbtore and reaches Salem on 2nd day i.e friday. according to the Tatkal booking one should book a ticket 2 days prior to the date of journey it means for this train ticket should be booked on tuesday. It was not allowing me to book a ticket from Salem to Pune because it reaches Salem on 2nd day and tatkal ticket can be booked only 2 day in advance.

When called customer care an executive explained me that there are different different quota for each station and train reaches salem on 2nd day, so i must book a ticket on wednesday and not on tuesday. When i tried to make him understand about the rule of tatkal quota but he was not ready to listen.

IRCTC - RAIL TICKET BOOKING — IRCTC SERVER DOWN DURING TATKAL BOOKING

Last two days I found that IRCTC web site server down during TATKAL ticket booking. Server down during 08.00 am to 08.45 hrs and all TATKAL tickets sold out than server running normally.

This is a doubtful process and media serch the truch !


With regards,

Mayur

On[protected] at about 07.56 PM I booked ticket on line from Hyderabad to Visakhapatnam. MY SBI Card account is debited for Rs.519/- and I got the message on my mobile. But the ticket is not issued. Please help me out immediately.

Dear Sir,

I have not received the below amounts which is under failed transactions due to the IRCTC systems failed / hanging. Please improve and make it fast.

[protected] Settlement Requested Not Booked Rs 224 ICICIBANK
2 [protected] Settlement Requested Not Booked Rs 239 ICICIBANK
3 [protected] Payment Settled Not Booked Rs 258 ICICIBANK
4 [protected] Settlement Failed Not Booked Rs 711 ICICIBANK
5 [protected] Settlement Failed Not Booked Rs 201 ICICIBANK
6 [protected] Settlement Failed Not Booked Rs 201 ICICIBANK


Thanks

Gerald

Error in online tatkal booking on irctc, co, in
My Pnr status is [protected] .
I was booking a tatkal ticket for Aligarh Jn to Lucknow (2nd AC) in Gomti express on 11/02/2012 for my journey on 12/02/2012.at 2.15 pm Ur site showed availability of 4 tickets while i was booking the ticket.It was still showing an error and when I checked the booking history it is not showing the booked ticket . Than again I was tried and booked the tatkal ticket i proceeded to secure payment via atm card.Then after I while I got a message Congratulations your booking is successful but after 4-5 hours i get a massage on my mobile to conform two times for same jeurny with pnr no [protected] .so i have paid two times for two diffrant ticket for single jurney
Please look into the matter.I want to cancel the one ticket(pnr no [protected]) but won't like to loose any money as it was not my fault.

dear sir/madam,

i was booking 4 tatkal tickets on 16/03/2012 from new delhi to jammu in jhelum express dated 18/03/2012, while making payment an error occured. i haven't got ticket but ticket amount ( Rs1200 something) is deducted from my bank. kindly send my amount back to me.

regards,
Rohit sethi

ACCOUNT IS DEACTIVATED
[protected][protected]---
From
B.L.Sankar,
Anakapalle-531001
Visakhapatnam District,
ANDHRA PRADESH


Sir,

I could not able to open my account in www.irctc.co.in because my account is deactivated. I am giving my details as under. I request you to kindly activate my account at the earliest.

User Name: amrutha

Mobile No.[protected]

email id: [protected]@rediff.com

Thanking you,
B.L.Sankar

Dear sir/madam,

I was booking 1 tatkal tickets on 21/07/2012 from nagpur to pune for GARIBRATH express dated 22/07/2012, while making payment an error occured. i haven't got any message but ticket amount ( Rs778/) is deducted from my bank. what should i understand?, is it booked or have to go to the station to see on the preparation chart.My mobile no is[protected].while processing on the tatkal window i write down track id no.

regards,
subhash das

Error in online tatkal booking on irctc, co, in

My Pnr status is [protected] and [protected] .

I was booking a tatkal ticket from Valliyur to Madras Egmore (3rd AC) in Ananthapuri Express on 11/02/2013 for my journey on 12/02/2013.at 12.45 pm. Ur site showed availability of 38 tickets while i was booking the ticket. After deduction of money from my SBI Account, after 10 minutes the system did not produce ticket but came out with Error 200. When I checked the booking history it did not show the booked ticket . Then again I tried and booked the tatkal ticket for the same journey and I made payment via Credit card. I have got the message through phone for PNR No. [protected] immediately. Now again when I went for the history for checking the PNR, aother ticket for the previous Bank Transaction with PNR [protected] has been booked for the same two persons for the same train for the same date. But for the PNR No. [protected] I have not yet received the SMS also so far. So I have paid two times for two different ticket for the same single journey
Please look into the matter. I want to cancel the one ticket with PNR no [protected]. I dont want to lose money because of your slow and sluggish website. Kindly do the needful and arrange to refund the money please as it was not my fault.