[Resolved]  IRCTC.co.in — very bad service

Address:

Krishna, Andhra Pradesh

I bought the tatkal ticket from irctc, as it is waiting list ticket even in tatakal.

I dont know the status other than this waiting list before the boarding train as the status remained unchanged till five minutes to depart.

As I went to delhi to attend the workshop and I need to come back to hyderabad to attend the exam for my ph.D conducted by iiit -hyd.

I booked the ac- 3 tier tatakal waiting list ticket for the dakshin express on friday april 13th. I am totally helpless as the ticket was not confirmed the at least the sleeper class ticket also for me for the long journey.
The tte of the train was said I cannot board the train with the waiting list ticket, so he stopped me to board the train as I paid nearly 1600+ for it as use less.

I went to ss of the nizaamduddin station and asked his help atleast make me to go in the general compartment then the ss said its all dependent and say ask the railway police and tte for it, as I am re-directed to tte and pleaded verymuch than he said I need to pay the penalty for it as I cannot board the train.

With my requests, he guided me to rpf and said take their help and they DID not accepted my request and say the ticket is waste paper, but for your exam we help you and they said board the running train in general compartment and later if you want to change change it to other.

As the crowded general compartment, I am hanging with all my strength , I waited till agra cant, and there I shifted to physically handicapped privileged compartment to stand freely compared to general compartment.

Whole night I stood and in the early morning the compartment is having sparse people, so that I can also sit.

I sat and went to sleep, in the morning I woke up when we are reaching the bena station.

There I again asked the tte and asked his help, he said that the ticket I booked under the tatakal that to waiting list, you cannot cancel it, you cannot travel with it. So you need to pay the penalty and asked me to come in the bhopal station so get a berth.

So I went back and sat at my place and again the slept. At the bhopal statation a group of tte's raided our compartment and behaving very bad manners with women passengers and arrogantly with the people like me.
When I said I have the ticket and I need to attend the exam they man handled me and pull my collar saying that I got the ticket from agents and saying all the false story and threatened me saying that give all the money you have, I thought these the licensed robbers of the indian railway.

They grabbed the money from my purse and said it has only rs 2500, as a penalty you need to pay more, they pulled me out of the train and luggage was thrown on platform.

They took me to the tte office by holding my shirt collar and showing to other fellow tte as he caught the culprit and big fish.

All they started threatening me, that pay the penalty and leave safely to home.
They gave me some time to get more money and asked to withdraw from atm, I had two atm cardsof pnb, boi none of them worked there.

Even I showed the slips they are saying me as cunning culprit and they threaten me to go for the jail and say your address.

I said that what I had, I gave to them, even I dont have the ten rupees in my hand.

I wrote the address and waiting for their responses,

they called me and say are you educated, and asked me where I got the ticket, I said I am going to attend the exam at hyderabad on sunday, and I got the ticket from irctc website with my own online account.

They decided and send me out and asked to wait there, after 3 hours of waiting they called me and saying that you are educated and they returned me rs 1000 and say go home.

So, I made the mistake only that take the ticket from irctc in tatkal that too waiting list.

As per the waiting list rules if the ticket is not confirmed the money has to returned to the user, but for the tatkal ticket in waiting list means no cancellation of ticket.

I lost the money, I dont got the sevice, whole night I am standing and I DID not sleep well, in the morning I became the culprit and my money was indirectly looted by tte's group.

If they really want me penalty, after taking my ticket and money why dont they issued the pentaly slip??

if I book the tatkal ticket means total money is lost! is this the way of the service provider

where the prior information to me as I need to check always what is the status of it.

Even I paid money they said the ticket is waste paper, then why irctc provides the waste paper, they didnot even allow me to travel in general compartment.

I gave my debit card details, pan card details, even though I really face the brutality of the law and order with the tte.

I need the justice and I hope that this complaint will be filed as personal and as well as the pil complaint.