[Resolved]  Irctc — Refund amount not credited

Address:

Punjab

Respected Sir/Madam,

This is an awful scenario I am going to put forward,

On 30th march I was trying to book a ticket for 21st june, but it got failed. Please find my failed transaction details below

Ticket details:
Pnr Number: 0 Transaction ID: [protected] Train No: 2312
Train Name: KALKA MAIL From Station: (CDG) To Station: (HWH)
Date Of Journey: 21-Jun-2010 Class: 2A Boarding: (CDG)
Resv Upto: (HWH) Date Of Booking: 30-Mar-2010 Total Fare: Rs 4745.00

Refund details

Cancelled Date: 30-MAR-2010 Refund Amount: Rs 4745 Refund Status: Refunded
Receipt Number: [protected] Refund Date:31-MAR-2010
Acronyms

I have received an email regarding credit of amount 4745 INR to my credit card account. I have attached that one also.
Now HDFC bank credit card department clearly denyning that they did not receive any refunding details.
And they are demanding any proof from Indian Railway regarding the failed transaction.

I am trying to follow up with IRCTC on this regard. They are not clarifying the status and they are saying the payment has not been processed.

Now my query is
1. If IRCTC says that payment has not being processed then how come I receive that mail of 4745 INR credit to your account. And how that receipt number got generated and the refund date comes as 31 st March.

I am totally confused with this variant statement from IRCTC as well as HDFC bank. Please look in to this and help me out.

For further assistanve please find my contact details
Mobile: [protected]

Regards
Anindya Bhattacharjee
Mob: [protected]