[Resolved]  Karishma Washing Machine - Samsung — Poor Service

Dear Sir,

My name is Chandrani Chatterjee. I am facing severe problem of poor commitment in service delivery of your employees (or franchisees), hence is compelled to seek your intervention. The ordeal I am facing for the past three weeks is append below:

General information:
Equipment : Washing machine
Model : Karishma
Date of purchase 2003
Unit sl. no. : 0007590W701216

The machine went out of order on Jan 31st. 2009 and the following has happened,
Feb 1st. : Complain lodged
Feb 3rd : Service engineer ‘Arijit” appeared but could not repair. Promised to send a senior engineer next day
Feb 4th : No one turned up
Feb 5th : Senior engineer came, proposed to replaced the body and taken away the machine
Feb 21st : Machine delivered with body replaced and machine repaired
Feb 26th. : Machine again went out of order, again complain lodged in the morning. Madhumita, who received the call confirmed that someone will attend the fault today itself. On enquiry, in the noon ‘Madhumita” confirmed again that “Arijit’ will come to attend after 4.30PM. At 5.00 PM another search for Arijit confirmed that he will appear at 7.30. Finally he didn’t turn up at all.

We believe there is no control of Samsung over this bunch of immature professionals. Thereby, we, the consumers get victimized and Samsung as a company losses its reputation. I believe, it’s important for consumers to bring into notice of the Samsung management so that these people can be taken to task. Of course it all depends on how much pro-active is the management. Hence I would request you to please intervene into the issue and kindly give a reply to my desperate complain. I would also request not to send irresponsible persons like “Arijit” to attend the service requirement. I am not sure whether I am mailing this letter to the correct place, so I will continue mailing this to all possible offices of Samsung, till I get a reply.

Hoping for your consideration,

Yours Sincerely,


Chandrani Chatterjee, 120/1, Ramkrishnapur Lane
Shibpur, Howrah, West Bengal
e-mail : [protected]@rediffmail.com
Mobile : 0091 [protected]