Comments
same here, saved by all your posts, thanks
Reply
guysss as i am a very happy member of karma royal group, from 2010 they have been delivering all the promises that were made, one of the best holiday company according to me and whomsoever has written are non members i think...and the presentation they do is very good no one forced me to buy ownership the staff was very good
Listen up ..
I totally disagree with this every company has thier own marketing strategies and probably this works well with them. I have been a member of karma group and its benefits are amazing. It might have been a bad experience to you that doesn't mean you post such defaming comments about it to tamper with its reputation. Everything has its advantage and disadvantages so let the ones who are benefiting from it have its perks. And those who are getting an opportunity make the best of it.
I totally disagree with this every company has thier own marketing strategies and probably this works well with them. I have been a member of karma group and its benefits are amazing. It might have been a bad experience to you that doesn't mean you post such defaming comments about it to tamper with its reputation. Everything has its advantage and disadvantages so let the ones who are benefiting from it have its perks. And those who are getting an opportunity make the best of it.
These fellows are great cheaters. I have lost rs. 30000 as advance. When I asked them that I did not want the membership and I have not use any of your facility so pl. refund my money after deducting whatsoever is your penalty. but they refused and started to avoid to pick my phone also. Pl. let me know whether there is any procedure to take back the money.
I paid the money by debit card in last june.
LK Ahuja
I paid the money by debit card in last june.
LK Ahuja
LK Ahuja's reply, Aug 19, 2016
In reference to my complaint posted earlier, I am happy to confirm that all my concerns have been satisfactorily addressed and I do not have any other issue related to Kama Royal Group.
LK Ahuja
LK Ahuja
Comment marked as Resolved
Resolved. i am cheakted and they have charged 39200/-
and now i am reading all this and i found myself stupid.
i dont know whether they will refund or not. if not then i will go legal for that.
and now i am reading all this and i found myself stupid.
i dont know whether they will refund or not. if not then i will go legal for that.
In reference to my earlier complaint, I am pleased to say that I have no more issues against Royal Resorts, All my queries have been satisfactorily resolved.
Even I got the call from Karma Resorts lady(as we were planning for a vacation in goa) saying we have a promotional scheme where u have to pay just 5000 Rupees for 3 nights and 4 days stay. She asked me to do online payment. I was just trapped by them. but when I was on the verge to do the payment, I realized that something is wrong. Because she told me to go to a website and told me a booking id to enter, without asking my details and manually put 5000 in second column and to do a payment then. I was confused that even though they have generated the booking ID for me, even then on entering the booking ID, the screen should reload or something to confirm my name, date of booking etc, she told this is just payment website. Then I typed on google "Is karma royal group genuine?" and then I got this link. Thanks a lot to the person who created this post and gave worthy information.
turanz's reply, Sep 1, 2016
Dear Mr. Gourav Khanojie,
This is with regard to your recent comment with your concerns faced during your booking and payment options towards confirming your vacation with us. As there are no contact details for you provided, may I request you to please contact me on [email protected] in order to assist you and help resolve any concerns you have. Your early response will be most appreciated.
Thank you, .
Mrs. Turanz. Grace.
On line Review Management Team.
This is with regard to your recent comment with your concerns faced during your booking and payment options towards confirming your vacation with us. As there are no contact details for you provided, may I request you to please contact me on [email protected] in order to assist you and help resolve any concerns you have. Your early response will be most appreciated.
Thank you, .
Mrs. Turanz. Grace.
On line Review Management Team.
turanz's reply, Sep 19, 2016
Dear Mr. Gourav Khanojie,
With regard to your concerns listed above I have unfortunately not got any response from you in order to be able to address them same with you. I do look forward to a quick email which you may send to me on- [email protected] - from you, with your phone number in order for me to call you.
Thank you,
Mrs. Turanz. Grace.
On line Review Management Team.
With regard to your concerns listed above I have unfortunately not got any response from you in order to be able to address them same with you. I do look forward to a quick email which you may send to me on- [email protected] - from you, with your phone number in order for me to call you.
Thank you,
Mrs. Turanz. Grace.
On line Review Management Team.
I am also cheated for Rs31900/- I have attached receipt.
Mr. Arif and Mr. Rahul whose claimed to be staff of Karma pulled me into this trap.
I dont want to continue with the membership, I need the refund. if not then i will go legal for that.
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Mr. Arif and Mr. Rahul whose claimed to be staff of Karma pulled me into this trap.
I dont want to continue with the membership, I need the refund. if not then i will go legal for that.
SebastianJoseph's reply, Aug 25, 2016
In reference to my complaint posted earlier, I am happy to confirm that all my concerns have been satisfactorily addressed and I do not have any other issue related to Kama Royal Group.
Sebastian Joseph
Sebastian Joseph
Hi. We did go through all the demonstrations etc last year and won a free stay voucher too. This year, they started calling us and reminded that we are due for a vacation though we did not buy any packages from them. All we have to pay is 5k which we are assured that we can utilize that amount in food etc. I really have nothing to say except what I am going with which is OK. Though I never saw any bouncers even after demonstration.
This is not totally correct.I also went with my husband to attend their session and they said that we won a free
holiday trip in their resort for 1 week and after that they had given some presentation and all to take their resorts membership.But they were not forcing us.their behavior was normal even after we said that we don't want their membership.And then we came back to our hotel with the gift coupon.
And Next year we again went to Goa and stayed in royal karma resort for one week free of cost.In that one week they took our whole one day again in their presentation and discussion for the membership.But its worth if they have given 7 day free stay at their resort they can take few hours. Finally we took Royal Karma membership.And its worth cheaper than other resorts membership and they have amazing villa style resorts all over world.
holiday trip in their resort for 1 week and after that they had given some presentation and all to take their resorts membership.But they were not forcing us.their behavior was normal even after we said that we don't want their membership.And then we came back to our hotel with the gift coupon.
And Next year we again went to Goa and stayed in royal karma resort for one week free of cost.In that one week they took our whole one day again in their presentation and discussion for the membership.But its worth if they have given 7 day free stay at their resort they can take few hours. Finally we took Royal Karma membership.And its worth cheaper than other resorts membership and they have amazing villa style resorts all over world.
turanz's reply, Sep 15, 2016
Dear Ms. Seema Singh,
Thank you for your review and we are indeed pleased that you opted to come and stay with us and experience our hospitality by using the free gift voucher that was given to you on your first visit. On behalf of the team at Karma Group; I do wish you and your family many happy vacations with us in the coming years.
Thank you, .
Mrs. Turanz. Grace.
On line Review Management Team.
Thank you for your review and we are indeed pleased that you opted to come and stay with us and experience our hospitality by using the free gift voucher that was given to you on your first visit. On behalf of the team at Karma Group; I do wish you and your family many happy vacations with us in the coming years.
Thank you, .
Mrs. Turanz. Grace.
On line Review Management Team.
We also got trapped by this karma Royal group fellows yesterday evening.We were literally hijacked to their Resort in Goa near Baga beach.We were on the way to beach to enjoy the last day of our Goa trip. This guys told it will take only one hour after which they will scratch the gift coupon and you will be that luck winner of I pad/camera/ etc. absolutely free .We were almost sure that the coupon will be a gift voucher to stay in their resorts for everybody which is an another trap .As we had a similar experience with another club we realised they are wasting our time after one hour of patient hearing. By the moment we raised our concerns like getting dark and not yet gone to beach yet and already exceeded one and half hour, they started showing their real faces. From my experience, I don't thing they will value our hard earned money and time in future from their behaviour yesterday.
turanz's reply, Sep 22, 2016
Dear Dr. Bobby John,
We are most perturbed by your experience as outlined in your review. I kindly request you to contact me on [email protected] in order to discuss. Your experience has also been bought to the notice of the relevant department.
As we are in the hospitality industry it is our endeavor to ensure that all our guests have an enjoyable and memorable interaction with us.On behalf of the Group; I do extend my sincere regret that your experience was not a positive one.
I also take this opportunity to reassure you that all our guests are very valuable to us and we take every step to ensure the highest level of service offered.
I await your early response.
Thank you,
Sincerely,
Mrs. Turanz. Grace.
Online Review Management Team.
Karma Group.
We are most perturbed by your experience as outlined in your review. I kindly request you to contact me on [email protected] in order to discuss. Your experience has also been bought to the notice of the relevant department.
As we are in the hospitality industry it is our endeavor to ensure that all our guests have an enjoyable and memorable interaction with us.On behalf of the Group; I do extend my sincere regret that your experience was not a positive one.
I also take this opportunity to reassure you that all our guests are very valuable to us and we take every step to ensure the highest level of service offered.
I await your early response.
Thank you,
Sincerely,
Mrs. Turanz. Grace.
Online Review Management Team.
Karma Group.
Hi,
I don't understand why people scream after doing a mistake. When you are given a gift by some unknown there is always a reason behind it. All those who are complaining are not kids.
I have been a member of Karma Royal Club for an year and I took this membership because I have a flair of exploring different places. I really must say that till today I have no regret taking this Membership. I have in this duration took four holidays three in India and One abroad but I faced no problems in booking etc.
I have a habit of planning the holidays in advance so if you book in advance you will face no problems at all.
And also I would like to mention that till date I have not utilised my original points but I have utilised the free gifts (CMP) Package they have provided.
I would also suggest that these types of Schemes are only good for people who want to holiday abroad.
Best Wishes
Pronita
I don't understand why people scream after doing a mistake. When you are given a gift by some unknown there is always a reason behind it. All those who are complaining are not kids.
I have been a member of Karma Royal Club for an year and I took this membership because I have a flair of exploring different places. I really must say that till today I have no regret taking this Membership. I have in this duration took four holidays three in India and One abroad but I faced no problems in booking etc.
I have a habit of planning the holidays in advance so if you book in advance you will face no problems at all.
And also I would like to mention that till date I have not utilised my original points but I have utilised the free gifts (CMP) Package they have provided.
I would also suggest that these types of Schemes are only good for people who want to holiday abroad.
Best Wishes
Pronita
turanz's reply, Jan 6, 2017
Dear Pronita Bagchi,
Thank you for your valuable comments on this site. We are indeed pleased to know that you are enjoying our product and taking advantage your membership to holiday with your family.
Should you require any assistance please do not hesitate to contact me on [email protected] and I will be pleased to assist.
Would also like to take this opportunity to wish you and your family a wonderful 2017! Filled with many happy vacations.
Regards,
Turanz. Grace.
Karma Group.
Online Reputation Management Team.
Thank you for your valuable comments on this site. We are indeed pleased to know that you are enjoying our product and taking advantage your membership to holiday with your family.
Should you require any assistance please do not hesitate to contact me on [email protected] and I will be pleased to assist.
Would also like to take this opportunity to wish you and your family a wonderful 2017! Filled with many happy vacations.
Regards,
Turanz. Grace.
Karma Group.
Online Reputation Management Team.
Hi everybody,
i am british, and i'am afraid we have had this long before they got there claws into the indian people, we had this 14 years ago when they where the royal goen beach club, [you will see some of the old signs in goa when you go there, but they done it a diffirent way in them days.
They did not offer gifts has such but they used to chase you up when you where staying in a beach club.
But you don't get what you have asked or paid for, to be honest if i told you what has gone on
here over the years i would be here all night, stay well away believe you me, in time you will regret it.
Wait until you get sanjiv, its the same thing but changed the name of the company now, and are now oprating in europe, beware.
i am british, and i'am afraid we have had this long before they got there claws into the indian people, we had this 14 years ago when they where the royal goen beach club, [you will see some of the old signs in goa when you go there, but they done it a diffirent way in them days.
They did not offer gifts has such but they used to chase you up when you where staying in a beach club.
But you don't get what you have asked or paid for, to be honest if i told you what has gone on
here over the years i would be here all night, stay well away believe you me, in time you will regret it.
Wait until you get sanjiv, its the same thing but changed the name of the company now, and are now oprating in europe, beware.
turanz's reply, Jan 6, 2017
Dear Holmsey,
We appreciate the time you spent documenting your feedback on your recent interaction with our representatives. We do appreciate that our vacation membership opportunity is not for everyone; but do be assured we strive very hard at all times to deliver iconic Karma experiences to every guest we have.
I would be very appreciative if you could contact me on [email protected] to address any specific concerns you have about our brand.
Thank you and warm wishes to you and your family for a wonderful 2017!
Regards,
Turanz. Grace
Karma Group.
Online Reputation Management Team.
We appreciate the time you spent documenting your feedback on your recent interaction with our representatives. We do appreciate that our vacation membership opportunity is not for everyone; but do be assured we strive very hard at all times to deliver iconic Karma experiences to every guest we have.
I would be very appreciative if you could contact me on [email protected] to address any specific concerns you have about our brand.
Thank you and warm wishes to you and your family for a wonderful 2017!
Regards,
Turanz. Grace
Karma Group.
Online Reputation Management Team.
I also got same offer today from agent Bapurao [protected]
I have decided not to go.
Thanks for saving my precious time.
I have decided not to go.
Thanks for saving my precious time.
turanz's reply, Jan 6, 2017
Dear skg915,
Thank you for your recent comment on this site. It is unfortunate that you decided not to come in and learn more about our brand and the associated benefits / privileges you could avail for your future vacations across the globe with your family.
Should you require any assistance please do not hesitate to contact me on [email protected] and I will be pleased to highlight in brief about our brand and a world of exciting vacationing opportunities.
In the meantime I would like to wish you and your family and great 2017!
Thank you,
Turanz. Grace.
Online Reputation Management Team.
Thank you for your recent comment on this site. It is unfortunate that you decided not to come in and learn more about our brand and the associated benefits / privileges you could avail for your future vacations across the globe with your family.
Should you require any assistance please do not hesitate to contact me on [email protected] and I will be pleased to highlight in brief about our brand and a world of exciting vacationing opportunities.
In the meantime I would like to wish you and your family and great 2017!
Thank you,
Turanz. Grace.
Online Reputation Management Team.
Well folks,
It was in 1994 that my wife and myself were approached in a some what similar fashion.We went to them, out of curiosity. We did take the membership by paying only Rs. 1000= which was all we had in pocket after 10 days in Goa. Since then we have been upgrading our membership from time to time. We have traveled to many places in India and abroad since then and have had THE MOST WONDERFUL HOLIDAYS EVERY TIME. We had gone to Bali with the families of my daughter and my son and the ten o[censored]s spent the most exquisite time together as a family. I can say that, out of the past 22 years we made use of our holiday time 18 or 19 times and were very well taken care of. The exchange holidays arranged by them for my children's families, friend's family and for us too, were very good.
I do agree that their agents MUST NOT use force to make you members, but let me assure you that you must experience some of the foreign companies in this business to realise how rude and overbearing they can be. My brother has such a terrible experience.
I am again going to spend 4 days at their Royal Palms Resort from the 20th. I will be talking to their senior management staff and will certainly discuss this with them. I can assure you that forgetting about the FREE GIFTS for which you tend to go to them, you should look at the service, facilities and the quality of holidays that they provide you with. If you do that you WILL BE AS HAPPY AS WE ARE FOR THE PAST 22 YEARS.
Jayashree and Vijay
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It was in 1994 that my wife and myself were approached in a some what similar fashion.We went to them, out of curiosity. We did take the membership by paying only Rs. 1000= which was all we had in pocket after 10 days in Goa. Since then we have been upgrading our membership from time to time. We have traveled to many places in India and abroad since then and have had THE MOST WONDERFUL HOLIDAYS EVERY TIME. We had gone to Bali with the families of my daughter and my son and the ten o[censored]s spent the most exquisite time together as a family. I can say that, out of the past 22 years we made use of our holiday time 18 or 19 times and were very well taken care of. The exchange holidays arranged by them for my children's families, friend's family and for us too, were very good.
I do agree that their agents MUST NOT use force to make you members, but let me assure you that you must experience some of the foreign companies in this business to realise how rude and overbearing they can be. My brother has such a terrible experience.
I am again going to spend 4 days at their Royal Palms Resort from the 20th. I will be talking to their senior management staff and will certainly discuss this with them. I can assure you that forgetting about the FREE GIFTS for which you tend to go to them, you should look at the service, facilities and the quality of holidays that they provide you with. If you do that you WILL BE AS HAPPY AS WE ARE FOR THE PAST 22 YEARS.
Jayashree and Vijay
Karma Royal's reply, Jan 19, 2017
Dear Jayashree and Vijay,
Thank you for your post. We are indeed very glad to hear that you have been enjoying your holidays over the last many years and that you have been upgrading your membership with us.
We look forward to meeting you during your upcoming vacation at Karma Royal Palms.
Best Regards,
Allan Pereira
General Manager – Customer Services
Odyssey (India)
Thank you for your post. We are indeed very glad to hear that you have been enjoying your holidays over the last many years and that you have been upgrading your membership with us.
We look forward to meeting you during your upcoming vacation at Karma Royal Palms.
Best Regards,
Allan Pereira
General Manager – Customer Services
Odyssey (India)
Guys please be careful.. Karma royal group pay people to put good reviews about their club. I was also approched by their customer service team but I totally refused because I had a very bad experience with them.
turanz's reply, Feb 2, 2017
Dear Ms. Unnati Shah,
Your recent review on this site has been particularly upsetting and I was less than pleased to read that you had an unsatisfactory experience and interaction with our team.
While I am trying to trace details I would be very grateful if you could kindly contact me on [email protected] with your contact details to discuss your concerns in order to better understand how we can improve our services and interaction with our guests to ensure every valued guest of ours has a stellar experience.
I would also like to take this opportunity to assure you and every reader that our product does not require payment to anyone for posting positive reviews with regard to their experience with us. I would like to further understand your reasons behind this particular comment; as we do believe everyone is entitled to their opinion; yours also matters most to me.
I look forward to hearing from you at the earliest.
Thank you,
Mrs. Turanz Grace
Karma Group
Online Reputation Management Team
Your recent review on this site has been particularly upsetting and I was less than pleased to read that you had an unsatisfactory experience and interaction with our team.
While I am trying to trace details I would be very grateful if you could kindly contact me on [email protected] with your contact details to discuss your concerns in order to better understand how we can improve our services and interaction with our guests to ensure every valued guest of ours has a stellar experience.
I would also like to take this opportunity to assure you and every reader that our product does not require payment to anyone for posting positive reviews with regard to their experience with us. I would like to further understand your reasons behind this particular comment; as we do believe everyone is entitled to their opinion; yours also matters most to me.
I look forward to hearing from you at the earliest.
Thank you,
Mrs. Turanz Grace
Karma Group
Online Reputation Management Team
I somehow disagree with the complaints. We visited Goa in September 2016, & we were approached with the same modus operandi. We visited their resort, listened to their sales talk, had their refreshments & received a free week at their Kerala resort without joining as members. In fact, all the staff members who interacted with us were very polite & professional. Just understand guys, they are just doing their job. Nobody is putting a gun to your head to sign up as a member.
This all took just 2 hours & I think it was wisely invested as we walked out with 7 free days stay.
So why complain?
This all took just 2 hours & I think it was wisely invested as we walked out with 7 free days stay.
So why complain?
turanz's reply, Feb 2, 2017
Dear rajeshiyerus,
Thank you for your recent review on this site with regard to your interaction with our team.
I am pleased to note that our team's professionalism was appreciated and do hope that you had an enjoyable vacation with us as our esteemed guest at our property in Kerala.
It is our aim to ensure that every member / guest has a memorable and enjoyable vacation with us; it would be great to hear from you should you have anything to share with me please do not hesitate to contact me
on [email protected]
Thank you.
Mrs. Turanz. Grace
Karma Group
Online Reputation Management Team
Thank you for your recent review on this site with regard to your interaction with our team.
I am pleased to note that our team's professionalism was appreciated and do hope that you had an enjoyable vacation with us as our esteemed guest at our property in Kerala.
It is our aim to ensure that every member / guest has a memorable and enjoyable vacation with us; it would be great to hear from you should you have anything to share with me please do not hesitate to contact me
on [email protected]
Thank you.
Mrs. Turanz. Grace
Karma Group
Online Reputation Management Team
Management charges are too exhorbitant
turanz's reply, Feb 14, 2017
Hi Mr. Chander,
Thank you for your post. We are sorry to hear of your dissatisfaction and I believe one of our Odyssey team members has contacted you and addressed your concerns. Do write to is on [email protected] if you seek any further clarifications.
Best regards,
Allan Pereira
General Manager – Odyssey (India)
Thank you for your post. We are sorry to hear of your dissatisfaction and I believe one of our Odyssey team members has contacted you and addressed your concerns. Do write to is on [email protected] if you seek any further clarifications.
Best regards,
Allan Pereira
General Manager – Odyssey (India)
They are absolutely frud people . They try to darg out o[censored]s from Clum mahindra holidays . When I said no that Frud ideot Mr Xavio showed his real face . Please don't get involved.They take our precious time and money.Real frud people
turanz's reply, Feb 16, 2017
Dear Subha Rajesh,
Your recent review on this site has been particularly upsetting and I was less than pleased to read that you had an unsatisfactory experience and interaction with our team.
While we welcome both positive as well as negative reviews; your recent post on this site has raised many concerns with us and it is important for us to understand details of your interaction with Mr. Xavio in order to bring it to notice of the right department manager. Please do be assured that any activity conducted by us; is and will always be, completely devoid of any fraudulent aspects.
While I am trying to trace details I would be very grateful if you could kindly contact me on [email protected] with your contact details to discuss your concerns and assist you immediately to help you resolve them.
Your early response to this will be highly appreciated and on behalf of Karma Group I do assure you that our aim is ensure every guest we meet has a pleasant and memorable interaction with our teams.
I look forward to hearing from you at the earliest.
Thank you,
Mrs. Turanz Grace
Karma Group
Online Reputation Management Team
Your recent review on this site has been particularly upsetting and I was less than pleased to read that you had an unsatisfactory experience and interaction with our team.
While we welcome both positive as well as negative reviews; your recent post on this site has raised many concerns with us and it is important for us to understand details of your interaction with Mr. Xavio in order to bring it to notice of the right department manager. Please do be assured that any activity conducted by us; is and will always be, completely devoid of any fraudulent aspects.
While I am trying to trace details I would be very grateful if you could kindly contact me on [email protected] with your contact details to discuss your concerns and assist you immediately to help you resolve them.
Your early response to this will be highly appreciated and on behalf of Karma Group I do assure you that our aim is ensure every guest we meet has a pleasant and memorable interaction with our teams.
I look forward to hearing from you at the earliest.
Thank you,
Mrs. Turanz Grace
Karma Group
Online Reputation Management Team
I have face same fraud in Goa on 17Feb 2017, they consume my 4 important hours, they are cheater, if you have purchase the membership plan after some time you find that they have very less resorts in around the world.
turanz's reply, Feb 22, 2017
Dear Nitin W W,
Your post on this site comes as a surprise to me.
The fact that you did spend 4 hours with our team would be indicative that you did indeed show some interest in our product; which I would like to remind you is not for everyone. Our product is for those who like to travel, want to experience different destinations and appreciate value for money in how they vacation for many years to come.
I would also like to bring to your notice that we have an ever growing portfolio of over 20 resorts in Thailand, Vietnam, Australia, Europe, united kingdom and India ; I am unsure of what you mean by "have very less resorts" .
While we are trying to trace details of your time spent with our teams; I would like to speak to you in person, so please do get in touch with me directly on [email protected] in order to understand and address your above concern.
Thank you,
Mrs. Turanz. Grace.
Karma Group.
Online Reputation Management Team.
Your post on this site comes as a surprise to me.
The fact that you did spend 4 hours with our team would be indicative that you did indeed show some interest in our product; which I would like to remind you is not for everyone. Our product is for those who like to travel, want to experience different destinations and appreciate value for money in how they vacation for many years to come.
I would also like to bring to your notice that we have an ever growing portfolio of over 20 resorts in Thailand, Vietnam, Australia, Europe, united kingdom and India ; I am unsure of what you mean by "have very less resorts" .
While we are trying to trace details of your time spent with our teams; I would like to speak to you in person, so please do get in touch with me directly on [email protected] in order to understand and address your above concern.
Thank you,
Mrs. Turanz. Grace.
Karma Group.
Online Reputation Management Team.
