[Resolved]  Kenstar Air Conditioner — Bad spare parts and service

I purchased a KenStar Airconditioner in 2007. Fitted in our guest room.(hardly used). Within first 6 months its motor (inner unit) got out of order. Upon complaint the service center at Kolkata replaced it with charge. But again it got out of order. and we are after the service center mechanic. Till date it remained out of service. Nobody bothers to even enquire about the complaint (that we made long back) from the service center. Can anyone please tell me where to get this issue addressed ?
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Aug 14, 2020
Complaint marked as Resolved 
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dear kenstar c care.

this is saumya kanta biswal, i would like to inform you that, i had purchase kenstar air conditioner from previous year, now that a.c is not taken load, and you people have not given me proper service, one year only one service, so please call to me, and give me one service immediately, also contact me immediate for immediate services, basically i had purchased from faridabad (next show room) haryana .


let me know the date and time when u people have came for immediate services.


Please look for following adress. and come immediate.


SAUMYA KANTA BISWAL,
HOUSE NO 185
SEC-09 FARIDABAD 121006
MOB:- [protected]
I purchased one 1.5 tonne kensatar ac three years back. last week its compressor went out of order as its tripped and stopped functioning. local dealer says it has only one year warrant. could you pls suggest
reg p v nair
I purchased one 1.5 tonne kenstar AC one month back.It is not working proparly I have given camplaint on 1/7/10 but Nobody bothers to even enqire about the camplaint from the service centre.

AmitTalati
Dholka-Gujrat

Washing Machine (Semi Automatic)

While running the machine water is flowing outside through the pipe. Kindly provide the authorized service contact person and do the needful. Thank you. Jagannath.E Hyderabad. Mobile No.[protected].
Dear ejerlajagan,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team
Dear ejerlajagan,

Information about your complaint number is still awaited from you. Please contact us on [protected]@vgmail.in with the necessary details for any further assistance.

Regards,
Videocon Online Team

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