[Resolved]  Kenstar — Lack of Service

Hi,

I had raised a ticket with the Kenstar customer care cell with number: COC[protected] on 27th Feb 2010, to repair our Kenstar tumble top washing machine. After two-three days, the service person turned up from your Kottayama franchisee (Prompt Appliance Service), and told us that there seems to be some problem with some card. Again, he camet back and and reinspected the washing machine after two days, and this time he found that there is no problem with the card, and it seems like he has to take it to the service center to repair. It is more than a week since this happed.

We are calling the Prompt service center almost every day, asking them to take the machine for repair. Until now, nothing had happed... On rechecking with the call center on the status of the ticket, I was informed that the ticket has been closed by stating 'explained to the customer'... Wonder does he meant by stating that ' explained to the customer that this washing machine will not work?'

We trust the videocon brand and its service network when we bought the Kenstar washing machine. It is quite pathetic that the service net work is so irresponsible and so poor...

I tried sending a mail to the ID given in their service Bill:[protected]@videoconmail.com, but it is bouncing

Request you to take immediate steps to resolve the issue, and kindly acknowledge this.

Regards,

Subrahmanian
M;[protected]/[protected]