[Resolved]  Kenstar — Kenstar Convection MWO

Address:

Chennai, Tamil Nadu

I bought a Kenstar Convection MWO Ltrs KE CBGJ from M/s Viveks , Adyar , Chennai on 15.08.2009 , but its switch panel started malfunctioning within one month itself and once resulting in melting of the microwave safe vessel . After registering a complaint it was serviced two times and was finally replaced after a continuous follow up with a new instrument on 20.05.2010 from M/s TEKCARE INDIA PVT.LTD. ) as the malfunctioning persisted .

But regret to inform that this machine is also not working as its heating element has stopped functioning . I have registered a complaint to customer care on 01.02.2011 and as per that a person from their service center checked it and I was told to pay Rs.2500 for replacing this part. Since then I have been regularly following with the company representative ,who is least bothered to give me a reply .

I wanted to know if their is really any responsible person in this company.This company should be blacklisted and all its products should be withdrawn from the market. I don't know how to get out of this
mistake of having bought a Kenstar Home Appliance .


G.Jayakrishnan
Chennai
Mobile :- [protected]