[Resolved] Kenstar Cooler — Noone is coming to repair Kenstar cooler | |||
The pump of my Kenstar cooler purchased a month back is not working. I complained to customer care on Sunday 25 apr about that. They gave me a complaint number - HYD[protected] and told in 24 hrs it'd be done. Next day noone contacted me. I enquired again. They again wrote a complaint as they'd a mistake in amy address. HYD[protected], an excuse to delay for it another day. Noone appears even next day, Now they've given me a number of service center: [protected] which noone picks up. So, I'm beginning to think noone is interested to repair my cooler. It's causing me a lot of inconvenience. Please take some action over this. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
KENSTAR COOLER — our complaint does not hear properly by the company.
in duration of warranty period they does not give proper servics. our coolar pump does not working. we comlaint for this defect many time but they does not give any servicesKenstar Cooler — Cooler not working
HI,This is to bring to your notice the plight i'm going through. I bought this Kenstar Slimline cooler just a month back. It's just been a month and the pump has stopped working. I have been calling them from past 10 days and have evn emailed them. However, no resolution has been given. The representatives sitting at their customer service centre have no knowledge. They have been just giving me false assurances that they will get it replaced. Nothing has happened till date.
Everytime i call they give me a service centre number which never works. Even though i updated about them of this number but they still give me the same number. What should i say? The representatives have absolutely no knowledge about their product and teh services I have even spoken to the supervisors but no help has been given. Infact today only after 10 days of regularly contacting them i came to know that the complaint i had initially registered has been closed without any solution. Now that's more frustrating because i was never told this before even though i had been calling them for so many days.
I want everyone to be aware that they should never buy Kenstar product. The product doesn't even work for a month. The representatives don't work. They absolutely have no knowledge about the company and the services. Kenstar website also doesn't work. WHat should i do now? My money is gone and i'm just frustrated.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
740
Pending
0
Resolved
363
View all 740 Kenstar reviews & complaints
+91 17 2394 0404
Auto Cars Compound, Adalat Road, Aurangabad, Uttar Pradesh, India - 431005
View all Kenstar contact information
KENSTAR COOLER — Kenstar cooler - motor not working from day 2
Hello Sir,I am a resident of faridabad, i purchased kenstar cooler from croma shop. After 2 day its motor stopped working and now it has been 15 + days its still not corrected. Please guide me how can a consumer court help me to solve this issue.
Regards
Kanchan