[Resolved]  Kenstar Home Appliances — Poor Service

I brought one water purifier in 2007. now it is having electrical connection problem.despite repeated inquiry i am not able to get the service of kenstar in kolkata. the shoud improve the service.

dear sir

I am ganesh khadtare. I purchased a KENSTAR 32 LCD TV. Within few months of purchase LCD manual buttan stopped working. I gave a complaint to Kenstar and a person came for servicing. I have been calling HUB MAll, who are service agent for Kenstar in Mumbai every week, I dont know when their SO CALLED "NEXT WEEK"

Dear sir, I have made complaint for the repair of my Kenstar microwave in june 2009 (purchaged in 22/08/2007) which is attended by serviveman from M/S Om service centre, Mumbai (contact no.[protected] on 02/07/09.
Service man on 02/07/2009 removed my PCB for maintenance and taken away to service centre. Since than my PCB has not been installed. I regularly contact the service centre and they have only one excuse that the part is not available and being brought from Aurangabad. I think one month is enough time to do so.
Please take expedite action in this matter. These service centres are only doing bad name to your esteemed Organisation.
Awaiting for your quick responce and necessary action.

Thanking you.
Yours faithfully.

G N Suyal.
Type- D- 42/12, BARC Colony, Boisar.
PO- TAPP
Dist.- Thane, Maharashtra.
Pin- 401504.
Complaint no. MUM[protected].
From G N Suyal
Type- D- 42/12, BARC Colony
Boisar, Po Thane
Pin 401504
Contact no. [protected].

Kenstar-Kitchen Appliances India Limited — replacement of cooler

To
Kenstar-Kitchen Appliances India Limited [protected]@kenstar-appliances.com
14 KMs Stone,
Aurangabad - Paithan Road,
Chitegoan, Tq. Paithan,
Aurangabad - 431 105

SUB: requisition for the customer complaint:- reg.

Sir,

Greetings from ACT College of Engineering & Technology, Chennai.
I have purchased a double cool delux Model No: CP 0118H from Arasan electronics, Coimbatore on 18th May 2009 by cash payment. Its speed control was not working condition while purchasing. As per my request, once a service engineer from Kenstar visited to our residence, checked your product but not rectified the fault. He told he will bring new motor for that cooler. After that he did not come upto now. Then again we talked to service centre. They have replied that the particular motor for that cooler was not available with them. They asked us to wait and bear with them. Kindly go through this matter and please do the needful.

Expecting your positive and speedy reply
Thanking you,
Yours sincerely
Dr NM Thanu (Principal, ACT College of Engineering & Technology, Chennai)
96, P&T Nagar
Saravanampatty
Coimbatore 641035

To,
Kenstar,
Kitchen Appliances India Limited
Auto cars compound, Adalat road,
Aurangabad – 431 005(India)

Subject: UNSERVICEABILITY OF MICRO OVEN

Dear Sir,

I brought a microwave oven with grill (model number:OM-25DGQ) on October 2008 from New Delhi. My warrenty no.[protected].

Suddenly one month back it stopped functioning. We contacted the near by Kenstar service center in Kodambakkam, Chennai but did not get a positive response. We were refered to Mr.Suresh (Cell No. [protected]) complained on 11 December 09 but till date i.e. 23 December 2009 in spite of several reminders telephonically. No one has attended the complaint.

May I kindly request your esteemed company to intervene the problem and take appropriate action to attend the complaint?

Your service centre at vedapalani could not be contacted due to incorrect telephone number in the manuel.

Yours sincerely,

Arulchamy

VERY BAD SERVICES from GURU SERVICES.
KENSTAR PRODUCTS ARE VERY BAD & GURU SERVICES adds to it.No1 attends to the complaints.They asked us not to use our cooler in summer till someone attends it.How can we survive summers if the cooler isnt working??

To,
Kenstar,
Kitchen Appliances India Limited
Auto cars compound, Adalat road,
Aurangabad – 431 005(India)

Subject: UNSERVICEABILITY OF FOOD PROCESSOR
Dear Sir,

I brought a food processor" karishma" june 2010 from pune.

Suddenly one month back two jar blades are broken. I have registered a complaint three times but uptill now no one has attended my complaint. I have called the person name Raj kumar([protected]) who has to come to attend the complaint he has given me his manager cell no " Mr. Anwar([protected])". I have called him but since from 20 days he is teeling me today one person name Mr. Dilip([protected]) is coming to attend my complaint but he also not coming whwn i called him he is not picking my call.
how such a bad service you are providing to the customers. In future i will tell to my relatives and friends not to buy your products.

May I kindly request your esteemed company to intervene the problem and take appropriate action to attend the complaint?

Your service centre at marol Andheri could not be contacted due to incorrect telephone number in the manuel.

Yours sincerely,
vivek