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[Resolved]  Kenstar Microwave Oven — microwave not function

i own a kenstar microwave oven model no.OM29ECF which has sum problem and its is sparking and so the unit is not useable and besides enormous calls to the service centre and the complaints registered with them for more than 14 days today the matter is unresolved and they say dat they dont have the required parts for the same. i mean they are unable to arrange for the specific parts for so long and they are not even able to answer when would the specfic part arrive and they also say it take more than a month or so.
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Aug 14, 2020
Complaint marked as Resolved 
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kenstar microwave 34ECR — non availability of service centre

i purchased kenstar microwave 34ECR on 11.04.05..the phone numbers of service centers given in the owner's manual are ALL FAKE..
my microwawe is not in working condition. i think it may be foulty.
pl ask them to attend the problem immdly
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dearsir
I purchased amicrowave from Das electicals eastst/pune on3/11/2002 under serial.no.3urj00175. This oven isconvection/grill/oc-34ecr. it was working without any problem and now the turntable is not rotating so we can't use it. I approched the Daa electric co.pvt.ltd inwanorieshowroom and met Miss.supuirsa and she took the complaint and told me it will be reparied in 48 hours.
I also learnt that the co is in the last days and it will be closed. In that case where I should approach for repair?
PLEASE GIVE ME SERVICE CENTERS IN COIMBATORE AUTHORISED BY YOU . WE FIND SERVICE CENTERS .THEY ARE NOT RESPONDING PROPERLY
I am from Hyderabad and my Kenstar Microwave Oven is not working for so many days .. I have called so many times customer service, no one picks up the number. How to escalate this?

Suman Adhikary
+[protected]
I have purchased one" Kenstar" Microwave oven; Model No.OM 30DCE and Sl.No.[protected] from Spenser Super Market, while I was working in Railways at visakhapatnam, in the year 2008. I have shifted my residence from Visakhapatnam to Kozhikode, Kerala during 2010, after my retirement from service.

This Micro wave oven has been sparingly used since its purchasing.However, this oven started malfunctioning, and Timer cannot be adusted, and approached the service center of the Kenstar through SMS to SVC during the moth of Oct 2010.. The technician from Calicut service ceter came and tried to set right oven, but in vain. He tolld me that the PCP of the oven reqired replacement and he removed PCP and carried to the service center for ordering the new one from the company. According to the technician he could not rectify the fault for want of spare part. He could not replace the spare parts due to the nonavailability of the same at Service center/company.

I tried to approach higher officials of Kenstar through the E-Mail shown in ther web sight, [protected]@kenstar-appliances.com, [protected]@videoconservices.com ( Kenstar is a Videocon group) etc, but e-Mail sent to these addresses are not being acceted.

How this manufacturer can escape from the resposibilities of ensuring the availability of required spare parts at least for a period of 5 to 10 yrs after introducing to the model in market?.

Kenstar is unable to ensure required spare parts even after a lapse of more than 3 months after registering the complaints.I spoke with:

i have spoken the matter with the service manager of the Kenstar at kozhikode, but in vain.I am unable to contact higher authorities of the company

What it would take to resolve this:

The PCP of the oven should be eiher replaced or rectified by a factory trained technician. It appears to be a minor snag in the electronic circuit.

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