[Resolved]  Kenstar / Model Kt 24gn — AC COVER AND REMOTE FOUND INOPERATIONAL

DEAR SIR

I HAVE PURCHASED THE AC OF KENSTAR FROM NEXT SHOP IN FARIDABAD SEC 05. THE PRODUCT WHEN DELIEVERED WAS A BROKEN COVER WHICH WAS IMMIDEATELY REPORTED TO THE PERSON INSTALLING THE SAME. SECONDLY WHEN ALL ELECTICAL WIRING WAS COMPLETED, IT WAS FOUND THAT THE REMOTE WAS NOT OPEARTIONAL. THE COMPLAINT WAS REPORTED IN THE NEXT SHOP FOR WHICH A SERVICE PERSONAL FROM KENSTAR CAME AND TOLD US THAT HE WILL GET THE NEW COVER AND THE REMOTE SENSING DEVICE WITHING 3-4 DAYS.
IT HAS BEEN MORE THAN A MONTH AND STILL NO REPAIRS OF THE SAME IS DONE ON THE PRETEXT THAT THE COMPANY HAS NOT SUPPLIED THE MATERIAL.THE FULL HOT SEASON IS IN PROGRESS AND WE ARE UNABLE TO USE THE PRODUCT.
KINDLY SUGGEST WHAT TO DO

MY NAME : AMIT MAHESHWARI
RESIDENTIAL ADDRESS : A-18 OMAXE-RPS GREEN VALLEY
SECTOR 41-42
FARIDABAD -121010
PHONE :[protected]
MOBILE : [protected]