[Resolved] Kenstar Washing Machine — IC Board for this model not available in market

Nachikethas

from Ottappalam, Kerala

Address:

Palakkad, Kerala

I have purchased a Kenstar washing machine (model - LF-690 Dlx) from Jamal Electricals, Palakkad on[protected]. Serial number of machine is K7H0000469. Machine got complaint from March 2011. We called Kenstar's authorised service technician and found that the IC is malfunctioning. He suggested for panel replacement. But panel for this model is not available in the market since Kenstar stopped the production of this model. Usually, a washing machine is used for atleast 7-10 years; but here it lasts only for 3 years. So company has the responsibility for either provision of panel board for this model or complete replacement of faulty machine.
Kindly do the needful as early as possible. Hoping for a positive.
Natarajan
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Anant Joshi

from Bengaluru, Karnataka

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Sir,
I purchased my kenstar washing machine 8 years back since then my machine is matintained my kenstar engg only. All these years company used to provide annual maintainance contract . But this year suddenly the company has changed the policy and denied the A.M.C. How can a company deny the Annual Maintanance Contract. I think no company deny this as the machine is maintain my them. Their denial shows lack of maintanance done by company service engineer. This is very irresponsible behaviour of the company.

Anant Joshi
[protected]

harish rai sehgal

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I have purchased one ken star LS-63 washing m/c on 05.11.2007 from patwa brothers neemuch m.p., from the very begining this m/c is giving trouble I aproached local supplier but to no avail, On 24.05.2008 I contacted co's head office and lodged a complaint (no. 7aa[protected] with them, this time a mechanic was deputed who provided some temporary solution with assurance that he will change the necessary parts as soon he receives it from the co, but that day has never come. Again on 22.04.2009 I sent a mail to co's customer care but no response so far. Pls do the needfull.

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Videocon Industries Customer Care

from Delhi, Delhi

Dear venugopal bhat,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

Alok pyne

Jul 14, 2021

I have the same machine and there is a problem with the motor controller pcb board. the mechanic is asking 3500/- to repair it.

Can someone advise on this?

Yo may call me on [protected]