[Resolved] Kent RO Water Purifier — Poor Quality of product and service | |
Sir, I bought a Kent RO purifier in Chennai in Sep 2006, But on instalation the TDS was high, I was advised that it will take some time to settle down to desired values, even after 3 months when it did not, then I contacted the concerned outlet they send a mechanic after a considerable delay, on inspecting he said I shall do something in the next visit. Thereafter there was no response from the person or even the company even after several remainders, about two months from this I got hold of a number of there India level Mkt manager in Delhi, Mr Manish Lamba, initially he was very helpful but the people in Chennai responded very negatively and after long calls and delay, another two months they changed the RO membrane, without justification. The reason given was that the inlet water temperature is high therefore this problem, but this was not told or is written any where in any manual and also the temperature of water during Summers in India is bound to be high, this should have been told during Demo and SALE. By the way, as per the new instructions we stopped using this filter by day and resorted to save and fill water only by night. But sure enough again in two months I had the same problem, now on contacting the concerened service agency said we are not servicing your product, sorry. Once again on contacting Delhi, some one came over but really showed no interset, here onwards even Mr Lamba has stopped accepting my calls. With lot of running around I have managed to get the set serviced from the company people how have charged me Rs2750/- and changed virtually every filter but again have said that we are not going to guarantee any time and the TDS is still not less than 60ppm. Please advice on what action can I take to stop this company from making a fool of the public and troubling me, also can I get my product returned. Thank you Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 72 Comments | |
Comments
Absolutely true. Water Purifier from MORF india is Good. The are providing very good service comparatively. They wont sell the products through dealers but only through channel partners.
Hi,
KENT RO PRODUCTS ARE THIRD CLASS POOR QUALITY PRODUCTS & THEY HAVE THIRD CLASS POST SALES SERVICE TOO...
I purchased one Kent Grand+ Mineral RO from KITCHEN CARE Kishan Nagar, Lower Mall, Patiala vide their retail invoice no. 628 on dated 26/06/2010. Serial No. of this product is KR[protected]. I am facing problem since the installation of this product. This RO never run properly continouesly for more than 2 months. The service provided by KITCHEN CARE is also badly poor. There is no one to listen the complaints of customers. As usual this product again stopped to deliver water 11th of May, 2011. On 13th May (Friday) I made complaint to Kitchen Care about the non functioing of the RO, but no body even visited the site, after making continousely calls on 14th, 16th & 17th May, one service boy visited my house and told that some of its parts has been dead and he brought this parts with him and said that he will install the new day after tommorrow i.e. 19th May. But till in the evening of 20th May no service boy came at my home to get my RO okayed. As your product is not working properly since the installation date, you are requested to get it replaced immediately otherwise I will go to the consumer court for providing me third class poor quality product. Besides this the service provided by the seller is also very poor. You are further requested to send technically expert service provider to check why this product is not working since the installation. Hope for early response. My mobile no. is [protected].
Amrit Goyal
KENT RO PRODUCTS ARE THIRD CLASS POOR QUALITY PRODUCTS & THEY HAVE THIRD CLASS POST SALES SERVICE TOO...
I purchased one Kent Grand+ Mineral RO from KITCHEN CARE Kishan Nagar, Lower Mall, Patiala vide their retail invoice no. 628 on dated 26/06/2010. Serial No. of this product is KR[protected]. I am facing problem since the installation of this product. This RO never run properly continouesly for more than 2 months. The service provided by KITCHEN CARE is also badly poor. There is no one to listen the complaints of customers. As usual this product again stopped to deliver water 11th of May, 2011. On 13th May (Friday) I made complaint to Kitchen Care about the non functioing of the RO, but no body even visited the site, after making continousely calls on 14th, 16th & 17th May, one service boy visited my house and told that some of its parts has been dead and he brought this parts with him and said that he will install the new day after tommorrow i.e. 19th May. But till in the evening of 20th May no service boy came at my home to get my RO okayed. As your product is not working properly since the installation date, you are requested to get it replaced immediately otherwise I will go to the consumer court for providing me third class poor quality product. Besides this the service provided by the seller is also very poor. You are further requested to send technically expert service provider to check why this product is not working since the installation. Hope for early response. My mobile no. is [protected].
Amrit Goyal
I agree with al the service complaints on Kent RO. This is a toally unprofessional and unethical company. I first purchased the kent RO wall mount model in 2006. It worked well. Then I bought two 'below counter' models in 2008. After just one month, the water started stinking. Repeated complaints elicited no positive response. In the last three years I have changed the tank, all filters four or five times. The UV lamp and RO membrane once. Installed additional filter. Still the unit does not work more than two weeks continuously. It will develop some problem or the other.
The inlet water is metro water, supplied in Abhiramapuram. its pretty clean - not much chlorine. Most people drink it directly and use it for cooking. Till now I have not checked the TDS level.
I am apalled that the company is founded and run by an ExIIT chap. I will actively recommend that nobody purchase Kent RO product in India. Thier product is badly designed, service network is bad. Service attitude is arrogant and unresponsive. I do not see this company surviving for long.
Nagarajan[protected]
The inlet water is metro water, supplied in Abhiramapuram. its pretty clean - not much chlorine. Most people drink it directly and use it for cooking. Till now I have not checked the TDS level.
I am apalled that the company is founded and run by an ExIIT chap. I will actively recommend that nobody purchase Kent RO product in India. Thier product is badly designed, service network is bad. Service attitude is arrogant and unresponsive. I do not see this company surviving for long.
Nagarajan[protected]
I PURCHASED KENT WATER PURIFIER MODER GOLD PLUS AFTER SIX MONTHS I CHANGED MEMBRANE AND CARBON BUT THE SAME IS NOT WORKING PROPERLY AND WATER IS NOT FILTERED THROUGH IT. I COMPLAINED TO THE SHOPKEEPER ABOUT THE SAME BUT HE DID NOT ENTERTAINED MY COMPLAINT.
i purchased kent water purifier model gold plus but that is not working i have membrane and carbon even than the water is not filtering.
very very harashful service...
Marathalli Mineral Waters Vignan Nagar, Bangalore --- Not obliging the 6 months replacement guarantee promised for RO filter
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I have replaced the faulty RO filter around 5 months back and the sales person from Marathahalli Minerals informed that there is a 6 month replacement guarantee on RO filter/other parts and given me a bill for Rs 2000.
Since its not working now, I have called them today but their Manager is telling that there is no guarantee offered for any kent spares and asking for a written guarantee card. Since they have not given any guarantee card to me, i am stuck at this point. Please be careful when you replace the Kent spare parts. Ask for a Guarantee card for each of the spares you replace. The cash bill wont be useful at all in a later stage. During the time of sales/installation they will tell you that the cash bill is enough for the warranty, but its not the case later when you have a problem.
Please try to avoid Marathalli Minerals Bangalore (Vignan nagar brach) as the after sales service is pathetic and they are very arrogant when you ask for replacement during guarnatee period.
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I have replaced the faulty RO filter around 5 months back and the sales person from Marathahalli Minerals informed that there is a 6 month replacement guarantee on RO filter/other parts and given me a bill for Rs 2000.
Since its not working now, I have called them today but their Manager is telling that there is no guarantee offered for any kent spares and asking for a written guarantee card. Since they have not given any guarantee card to me, i am stuck at this point. Please be careful when you replace the Kent spare parts. Ask for a Guarantee card for each of the spares you replace. The cash bill wont be useful at all in a later stage. During the time of sales/installation they will tell you that the cash bill is enough for the warranty, but its not the case later when you have a problem.
Please try to avoid Marathalli Minerals Bangalore (Vignan nagar brach) as the after sales service is pathetic and they are very arrogant when you ask for replacement during guarnatee period.
This is to inform you all, that there is no warranty coverage for the components replaced after one year of purchase, and if it has to be covered, the user has to take an AMC for next one year, there is no meaning if the user insists without an AMC.If the company prints in the component that it is covered for one year warranty then we shall provide the same.
so lets not take this complaint seriously, because it is meaning less, and this is not fair on a user to complain in this manner and degrade the company's Image.
For Marathalli Mineral Water.
for any clarification kindly feel free to post your comment here.
so lets not take this complaint seriously, because it is meaning less, and this is not fair on a user to complain in this manner and degrade the company's Image.
For Marathalli Mineral Water.
for any clarification kindly feel free to post your comment here.
Dear Ms . Ive purchased a Kent Grand plus from Kitchen Decor 195 block j New Alipore, kolkata 700053 on 14 May 11. The machine seems to be faulty and has already been repaired once. Like last time it takes 2-3 days to register a complain and rectify the machine. this time it is non functional from 25June 11. I could register a complain only on 27 June being Monday. The complain no given to me was2567. No rep of your company turned up and the reply I was given fromthe authorised service station( tele no [protected]) was that they are trying to sernd someone over. Im amazed. Dont you have any time bound policy of repair within 24hrs?? Eureka Forbes does such repair within Hours not days. This does not earn you any good repute in the market. Ill certainly approach the consumer court and put it in leading daily newspapers if my grievance is not addreded.
Regards
Col S Mitra
Regards
Col S Mitra
change ur purifier.
PLS DO NOT BUY THIS PRODUCT AT ALL
YOU WILL BE DUPED
YOU WILL BE DUPED
I totally agree.
pls tell all your friends, relatives, adequateness not ot buy this product and go for the competitor
pls tell all your friends, relatives, adequateness not ot buy this product and go for the competitor
i purchased water softner from this c0mpany about 3 years back nd since then it is pain in the neck. ihardly remember any stretch of one week when this product has ever worked . i hv got amc done year after year hve virtually employed one person fr persuing complaint with their cust care in Delhi who are mere noting down of complaint clerks with no respose fr attending .My prev yr amc was not adhered to by KENT that sensor they hv not been able to import for last 8 months i.e frm sep2010 to may n2011, nd was promised that expiry date of amc which was aug 11 will suiotably b extende but AGAIN FARCE i do not understand how such company is still surviving nd this product is just waste of money nd fraud on consumer GK BATRA SUMO ELECTRONICS P LTD . B-180 FATEH NAGAR NEW DELHI 110018 MOB [protected]
A FOURTH RATED PRODUCT WITH NO SERVICE SUPPORT ND CONSUMER COURT IS PLANNED TO B MOVED BY US AGAINST THE COMPANY FOR HAVING INFLICTED FRAUD ON US BY KENT. HAVE WAITED FR ONE FAULTY DENSOR LEADING TO DUMPING OF MACHINE WHICH KENT COULD NOT IMPORT FR 7 MONTHS GK BATRA [protected] NEW DELHI
The service of Kent Company is very poor. this is agreeable to all. Inspite of Installation, service representative do not turn up for agreed service conditions. Also inspite of assurance for cover for the machine, they do not provide the same please Contect-[protected], [protected]
i am very confused here, we r under planning to buy a ro purifier.
Friends give me some advise about kent or some other purifiers plz... :(
Friends give me some advise about kent or some other purifiers plz... :(
divya
Chennai
Chennai
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Kent RO+uv — they're only encashing money
we have purchased kent ro+uv purifier last year june.and from then only it is continously creating problem.when we bought it it took us 16000 rs.and now before one year they are taking 4000 rs. more for the after sales service.not knowing what to do we are thinking to go to the consumer court becuse we are fed up of paying them money after money.