[Resolved] Kent RO Water Purifier — Poor Quality of product and service
Sir, I bought a Kent RO purifier in Chennai in Sep 2006, But on instalation the TDS was high, I was advised that it will take some time to settle down to desired values, even after 3 months when it did not, then I contacted the concerned outlet they send a mechanic after a considerable delay, on inspecting he said I shall do something in the next visit. Thereafter there was no response from the person or even the company even after several remainders, about two months from this I got hold of a number of there India level Mkt manager in Delhi, Mr Manish Lamba, initially he was very helpful but the people in Chennai responded very negatively and after long calls and delay, another two months they changed the RO membrane, without justification. The reason given was that the inlet water temperature is high therefore this problem, but this was not told or is written any where in any manual and also the temperature of water during Summers in India is bound to be high, this should have been told during Demo and SALE. By the way, as per the new instructions we stopped using this filter by day and resorted to save and fill water only by night. But sure enough again in two months I had the same problem, now on contacting the concerened service agency said we are not servicing your product, sorry. Once again on contacting Delhi, some one came over but really showed no interset, here onwards even Mr Lamba has stopped accepting my calls. With lot of running around I have managed to get the set serviced from the company people how have charged me Rs2750/- and changed virtually every filter but again have said that we are not going to guarantee any time and the TDS is still not less than 60ppm. Please advice on what action can I take to stop this company from making a fool of the public and troubling me, also can I get my product returned. Thank you
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Aug 13, 2020Complaint marked as Resolved