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[Resolved]  Kent RO Water Purifier — Poor Quality of product and service

Sir, I bought a Kent RO purifier in Chennai in Sep 2006, But on instalation the TDS was high, I was advised that it will take some time to settle down to desired values, even after 3 months when it did not, then I contacted the concerned outlet they send a mechanic after a considerable delay, on inspecting he said I shall do something in the next visit. Thereafter there was no response from the person or even the company even after several remainders, about two months from this I got hold of a number of there India level Mkt manager in Delhi, Mr Manish Lamba, initially he was very helpful but the people in Chennai responded very negatively and after long calls and delay, another two months they changed the RO membrane, without justification. The reason given was that the inlet water temperature is high therefore this problem, but this was not told or is written any where in any manual and also the temperature of water during Summers in India is bound to be high, this should have been told during Demo and SALE. By the way, as per the new instructions we stopped using this filter by day and resorted to save and fill water only by night. But sure enough again in two months I had the same problem, now on contacting the concerened service agency said we are not servicing your product, sorry. Once again on contacting Delhi, some one came over but really showed no interset, here onwards even Mr Lamba has stopped accepting my calls. With lot of running around I have managed to get the set serviced from the company people how have charged me Rs2750/- and changed virtually every filter but again have said that we are not going to guarantee any time and the TDS is still not less than 60ppm. Please advice on what action can I take to stop this company from making a fool of the public and troubling me, also can I get my product returned. Thank you
Complaint marked as Resolved 2020-08-13 23:59:44
Complaint comments  72 Comments     Updated: Share0Tweet0

Comments

Hello Vivek,

I totally agree with your complain as I am also going through the same. Please let me know what actions you have been suggested so that I can also take the same action. Anyway I am planning to move to consumer court.

Regards,
Sumit
dear sir/madam

fasing problem for manny days in ro kent. ve r fedup with relay, uv tube & flot wall.

plz solve my problem as soon as posible

regards
vinayak bhardwaj
c/o siri ram devinder kumar
old grain market
nawanshahr
cellno.[protected]
[protected]

eureka forbes RO water purification plant — Misleading by the agent /dealer

I had purchased a Reverse osmosis water purification plant of make Eureka Forbes especially from Faridabad for Rs 14000/- in the year2007 thinking it to be of good make although other makes like Kent were also available so that there will be no maint problems later on due to good services provided post purchasing the product.But now the agent time and again asks me to change the parts like complete candle, filter and such parts and asks for Rs3600/- to be paid to him which the catalogue does not recommend to be changed.I have asked the agent to explain with the catalogue which he always avoids.At the time of installation also he did not encourage reading the catalogue before signing and was interested in getting his money by shorcut .The name of company is being spoiled by such agents .Can you guide how to get the correct advice from your main office as the complete staff does not seem to respond in the office located in Faridabad.
i have purchased kent ro just 20 days back and the same is not working at all, inspite of numerous complaints no action has been taken by anybody.no one should buy this product at all, i am going to lodge consumer court case and criminal case against the dealer and company.

water purifier RO — no service ,it's been a year

i have purchased ro water purifier, at the time of installation they said there will be service every six months, they gave me phone num to call but it turned out to be fake and when i called customer care they gave me the complaint id rv 2101, after that they called and asked my model number and thats itr they never called back r came to service, water is getting dirty day by day wht can i do please tell me dont know how much have to spend on chnaging of filter
The service of Kent Company is very poor. this is agreeable to all. Inspite of Installation, service representative do not turn up for agreed service conditions. Also inspite of assurance for cover for the machine, they do not provide the same.

RO Water Purifier — POOR RESPONSE AND SERVICE

I HAD BOUGHT A RO PURIFIER A MONTH BACK. WHILE I WAS DECICING TO BUY I USE TO RECEIVE 2-3 CALLS A DAY. I WAS TOLD THAT IT TAKES TWO DAYS FOR THE FILTELERS TO BECOME EFFECTIVE, AFTER WHICH ONLY THE WATER TEST CAN BE DONE. ITS BEEN A OVER A MONTH NOW AND AFTER REPEATED CALLS I AM STILL WAITING FOR THEIR REPRESENTATIVE. I REALLY FEEL SORRY NOW TO HAVE PURCHASED THIS PRODUCT.
my kent water purfir serviceing due please give name and address of nearest Kalyan customer care.


thanks


Dinesh Agrawal
I bought Kent RO in Januray 2009 which was installed after considerable delay and then suddenly one day the filter cover blasted and water started flowing from top...After lodging the complaint immediately, the service guy came after 4-5 days and was totally incompetent...he couldn't even tell the probable reasons, he promised to come next day to replace the thing...the next day he came and installed a very old filter cover which was looking very dirty and ugly looking...when I complained about the same, they promised to replace this as soon as the new stock comes in...Its more than a month passed since and I am still awaiting for the complaint to get resolved...Very poor services for such an expensive product...Can any of you please suggest, how to get it resolved...I am thinking of taking the consumer court rout...pls suggest
Dear Sir/Madam,
I have purchased Kent R.O. water purifier from Big Bazar, Mysore during the month of October 2008. After several call, the purifier installed in the month of November 2008. With in a week of installation, we found water leakage through the tank and same is complained to Big Bazar for rectification. The service personnel came after 4 to 5 days and was totally incompetent and the problem was not solved. After One month with several calls to Big Bazar and local distributor, service guy came and replaced the defective Float and leak was arrested. During the month of March -09, we complained several times by phone to Big Bazar regarding the process of purification takes four to five hours as against 40 minutes as per the company.
But till date no body ( Big Bazar / Kent Distributor) taking interest to resolve the issue.when I complained, intially Big Bazar people promised to replace the defective unit but they failed to their promise.It seems, they are purposefully postponing the issue untill the warranty class is expires.
Please note that, as per the distributor, Big Bazar, Mysore unit is not authorised to sell the Kent Product in their outlet. Hence the local distributor is not showing interest to this issues.
Its more than five months passed since and I am still awaiting for the complaint to get resolved.I am very sorry to comment that very poor services for such an expensive product.Can any of you please suggest, how to get it resolved.I am thinking of taking issue to the consumer court. Please suggest immediately.

Regards,

Harikrishna
Manager-Technical & Quality Assurance,
M/S Jacob & Jacob Polymers (P) Ltd.,
MYSORE

Cell No. [protected]

Kent Ro Water Purifier — worst service & a poor product

This is the worst company & the worst product i have ever happened to come across. The service is so poor that even after calling for several number of times there is no proper response..infact most of the time no one attends to the call. The mechanics are so bad that they dont even no the basic functioning of the filter.I bought the filter a year back at the price of Rs14000/- & have spent almost Rs5000/- for its maintenance. The motor is so weak that every 3 months it requires a placement. Water leaks every now and then from the outlet also the filter provides very hot water. I tried approaching the store many times but there is no response from them looks like they are not interested about the customer satisfaction and focus only on their sales. I would advise people not to go for this product (Kent RO Filter) as it is no value to the money.I am planning to move to the consumer court. If there is any alternative or opinion please do let me know. Also if you know any qualified kent service personel please do forward his contact no. at the following id: [protected]@yahoo.com. Thank You
Sir,

We had purchased a kent water purifier. It again and again gives fault o[censored]v lamp and every timer price of the parts of Rs 500/- plus visit charges have to be paid to the person of Kent. Less than 3 years have elapsed and the item has to be replaces thrice. Reply from the person is not very encouraging. Definitely the product is lacking in some technology. We have fallen prey to the mercy of company. KIndly let me know what to do.

Vivek Shrivastava Jaipur
Totally agree on the poor product quality and the horrible service provide by Kent RO. My kent RO is just 9 months old and it has already broken 3 times. The current state is also broken and the Kent service refuses to fix it without charging me!!! I am currently borrowing water from the neighbors. Today I have raised it with Mr Manish Lamba and am waiting to see which way this goes. If nothing else works I will have to take the course of the Cunsumer redressal forum.
We purchased Kent Ro plant in 8/7/2008. Along with is also provided an external filter as an extra precaution.

We have changed the filter twice and the activated carbon filter once. A advised by your agent Maruthi Circuits – as the water was giving bad smell.

Since Maruthi is no longer active we got the one number from your Chennai branch and a service person came and inspected the unit.

He informs us that the two filters, activated carbon filter and the RO element has to be changed. The cost would come to about Rs 4000/-

He also informed that the external filter cartridge must be replaced every month, the internal filter and activated carbon unit must be changed every 2 months and the RO element every year.

Which means a minimum recurring expenditure of Rs[protected] per year.

In addition to the hassles of getting service for the unit. It normally takes 3-7 days and 6-10 calls before a service person turns up.

This was not the understanding that was given to us when we purchased the unit.

A simple calculation will tell you that it is very much cheaper to bulk purchase water than purchase KENT RO.

What it means is that a Rs 15000 unit has a max life 2 ½ years.

Why not call it a throw away hassle free water purifier?

Throw it away after getting 12000 liters of water.

If my facts and thinking is wrong please ask you branch office in Chennai to clarify.

Kent Ro — Not working from 3rd day of purchasing

i have bought one RO on 26th Oct but its not working from 30th Oct.Evertime got new complaint no. NO reply from KENT

Kent Ro Water Purifier — very bad service for the past 2 1/2 years

this is out of frustration that i have yeilded to this every time i have problem with the system no one lands up to service the product and they give lame excuses and the other day i said i am going to the cosumer court they say do what you may this fight with the service people is on from the day i purchased the product i live in chennai and purchased from maruthi circuits i sent an sms to number on the television set and these people called me so selling is their importance not service please do the needful thank you
as these people say worst is not the word i like use another phrase for the product and service
please ban the company that does not give service
Hi,

Actual cost of RO filter is 6000 to 7000. Searh for this firm "Enterprise engineering", sembudos street, chennai. Landmark Broadway. i regularly buy here for maintaining my water filter. Total parts for a filter are
Pre filter 1-50
Pre carbon filter -3nos-350
1Membrane - 1000, motor 3k
we are aloso facing same problem, no response from the service team they are interested to listen the complaints, pl suggest someone how to complain this issue to consumer court...

regards
dhanam kannan

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