Kent RO Complaints & Reviews

Hello Vivek,

I totally agree with your complain as I am also going through the same. Please let me know what actions you have been suggested so that I can also take the same action. Anyway I am planning to move to consumer court.

Regards,
Sumit

dear sir/madam

fasing problem for manny days in ro kent. ve r fedup with relay, uv tube & flot wall.

plz solve my problem as soon as posible

regards
vinayak bhardwaj
c/o siri ram devinder kumar
old grain market
nawanshahr
cellno.[protected]
[protected]

eureka forbes RO water purification plant — Misleading by the agent /dealer

I had purchased a Reverse osmosis water purification plant of make Eureka Forbes especially from Faridabad for Rs 14000/- in the year2007 thinking it to be of good make although other makes like Kent were also available so that there will be no maint problems later on due to good services provided post purchasing the product.But now the agent time and again asks me to change the parts like complete candle, filter and such parts and asks for Rs3600/- to be paid to him which the catalogue does not recommend to be changed.I have asked the agent to explain with the catalogue which he always avoids.At the time of installation also he did not encourage reading the catalogue before signing and was interested in getting his money by shorcut .The name of company is being spoiled by such agents .Can you guide how to get the correct advice from your main office as the complete staff does not seem to respond in the office located in Faridabad.

i have purchased kent ro just 20 days back and the same is not working at all, inspite of numerous complaints no action has been taken by anybody.no one should buy this product at all, i am going to lodge consumer court case and criminal case against the dealer and company.

water purifier RO — no service ,it's been a year

i have purchased ro water purifier, at the time of installation they said there will be service every six months, they gave me phone num to call but it turned out to be fake and when i called customer care they gave me the complaint id rv 2101, after that they called and asked my model number and thats itr they never called back r came to service, water is getting dirty day by day wht can i do please tell me dont know how much have to spend on chnaging of filter

The service of Kent Company is very poor. this is agreeable to all. Inspite of Installation, service representative do not turn up for agreed service conditions. Also inspite of assurance for cover for the machine, they do not provide the same.

RO Water Purifier — POOR RESPONSE AND SERVICE

I HAD BOUGHT A RO PURIFIER A MONTH BACK. WHILE I WAS DECICING TO BUY I USE TO RECEIVE 2-3 CALLS A DAY. I WAS TOLD THAT IT TAKES TWO DAYS FOR THE FILTELERS TO BECOME EFFECTIVE, AFTER WHICH ONLY THE WATER TEST CAN BE DONE. ITS BEEN A OVER A MONTH NOW AND AFTER REPEATED CALLS I AM STILL WAITING FOR THEIR REPRESENTATIVE. I REALLY FEEL SORRY NOW TO HAVE PURCHASED THIS PRODUCT.

my kent water purfir serviceing due please give name and address of nearest Kalyan customer care.


thanks


Dinesh Agrawal

I bought Kent RO in Januray 2009 which was installed after considerable delay and then suddenly one day the filter cover blasted and water started flowing from top...After lodging the complaint immediately, the service guy came after 4-5 days and was totally incompetent...he couldn't even tell the probable reasons, he promised to come next day to replace the thing...the next day he came and installed a very old filter cover which was looking very dirty and ugly looking...when I complained about the same, they promised to replace this as soon as the new stock comes in...Its more than a month passed since and I am still awaiting for the complaint to get resolved...Very poor services for such an expensive product...Can any of you please suggest, how to get it resolved...I am thinking of taking the consumer court rout...pls suggest

Dear Sir/Madam,
I have purchased Kent R.O. water purifier from Big Bazar, Mysore during the month of October 2008. After several call, the purifier installed in the month of November 2008. With in a week of installation, we found water leakage through the tank and same is complained to Big Bazar for rectification. The service personnel came after 4 to 5 days and was totally incompetent and the problem was not solved. After One month with several calls to Big Bazar and local distributor, service guy came and replaced the defective Float and leak was arrested. During the month of March -09, we complained several times by phone to Big Bazar regarding the process of purification takes four to five hours as against 40 minutes as per the company.
But till date no body ( Big Bazar / Kent Distributor) taking interest to resolve the issue.when I complained, intially Big Bazar people promised to replace the defective unit but they failed to their promise.It seems, they are purposefully postponing the issue untill the warranty class is expires.
Please note that, as per the distributor, Big Bazar, Mysore unit is not authorised to sell the Kent Product in their outlet. Hence the local distributor is not showing interest to this issues.
Its more than five months passed since and I am still awaiting for the complaint to get resolved.I am very sorry to comment that very poor services for such an expensive product.Can any of you please suggest, how to get it resolved.I am thinking of taking issue to the consumer court. Please suggest immediately.

Regards,

Harikrishna
Manager-Technical & Quality Assurance,
M/S Jacob & Jacob Polymers (P) Ltd.,
MYSORE

Cell No. [protected]

Kent Ro Water Purifier — worst service & a poor product

This is the worst company & the worst product i have ever happened to come across. The service is so poor that even after calling for several number of times there is no proper response..infact most of the time no one attends to the call. The mechanics are so bad that they dont even no the basic functioning of the filter.I bought the filter a year back at the price of Rs14000/- & have spent almost Rs5000/- for its maintenance. The motor is so weak that every 3 months it requires a placement. Water leaks every now and then from the outlet also the filter provides very hot water. I tried approaching the store many times but there is no response from them looks like they are not interested about the customer satisfaction and focus only on their sales. I would advise people not to go for this product (Kent RO Filter) as it is no value to the money.I am planning to move to the consumer court. If there is any alternative or opinion please do let me know. Also if you know any qualified kent service personel please do forward his contact no. at the following id: [protected]@yahoo.com. Thank You

Sir,

We had purchased a kent water purifier. It again and again gives fault o[censored]v lamp and every timer price of the parts of Rs 500/- plus visit charges have to be paid to the person of Kent. Less than 3 years have elapsed and the item has to be replaces thrice. Reply from the person is not very encouraging. Definitely the product is lacking in some technology. We have fallen prey to the mercy of company. KIndly let me know what to do.

Vivek Shrivastava Jaipur

Totally agree on the poor product quality and the horrible service provide by Kent RO. My kent RO is just 9 months old and it has already broken 3 times. The current state is also broken and the Kent service refuses to fix it without charging me!!! I am currently borrowing water from the neighbors. Today I have raised it with Mr Manish Lamba and am waiting to see which way this goes. If nothing else works I will have to take the course of the Cunsumer redressal forum.

We purchased Kent Ro plant in 8/7/2008. Along with is also provided an external filter as an extra precaution.

We have changed the filter twice and the activated carbon filter once. A advised by your agent Maruthi Circuits – as the water was giving bad smell.

Since Maruthi is no longer active we got the one number from your Chennai branch and a service person came and inspected the unit.

He informs us that the two filters, activated carbon filter and the RO element has to be changed. The cost would come to about Rs 4000/-

He also informed that the external filter cartridge must be replaced every month, the internal filter and activated carbon unit must be changed every 2 months and the RO element every year.

Which means a minimum recurring expenditure of Rs[protected] per year.

In addition to the hassles of getting service for the unit. It normally takes 3-7 days and 6-10 calls before a service person turns up.

This was not the understanding that was given to us when we purchased the unit.

A simple calculation will tell you that it is very much cheaper to bulk purchase water than purchase KENT RO.

What it means is that a Rs 15000 unit has a max life 2 ½ years.

Why not call it a throw away hassle free water purifier?

Throw it away after getting 12000 liters of water.

If my facts and thinking is wrong please ask you branch office in Chennai to clarify.

Kent Ro — Not working from 3rd day of purchasing

i have bought one RO on 26th Oct but its not working from 30th Oct.Evertime got new complaint no. NO reply from KENT

Kent Ro Water Purifier — very bad service for the past 2 1/2 years

this is out of frustration that i have yeilded to this every time i have problem with the system no one lands up to service the product and they give lame excuses and the other day i said i am going to the cosumer court they say do what you may this fight with the service people is on from the day i purchased the product i live in chennai and purchased from maruthi circuits i sent an sms to number on the television set and these people called me so selling is their importance not service please do the needful thank you

as these people say worst is not the word i like use another phrase for the product and service

please ban the company that does not give service

Hi,

Actual cost of RO filter is 6000 to 7000. Searh for this firm "Enterprise engineering", sembudos street, chennai. Landmark Broadway. i regularly buy here for maintaining my water filter. Total parts for a filter are
Pre filter 1-50
Pre carbon filter -3nos-350
1Membrane - 1000, motor 3k

we are aloso facing same problem, no response from the service team they are interested to listen the complaints, pl suggest someone how to complain this issue to consumer court...

regards
dhanam kannan

Dear Sir/ madam :
we ahve buy the kent water purifizer and with two year its pump has failed two times. first time they replaced in waranty but second time its againe failed within six months but warranty has expireed now thye are asking for 3000/- INR for new pump. i agreed its out of warranty but do not stick with time frame as KENT is well know brand in market.
so you are requuested to your KOTA person to attend the same immeditaly with delayed.
my Add is :
K L Verma
316 C Talwandi KOTA -324005
Rajasthan india
cell no. [protected]
phone no.[protected]

Kent RO is a fraud company. I brought kent ro from a fraud company called GOOD MINERAL RO(Bangalore). They gave me duplicate candles. BEWARE of this fraud company. My kent purifier is lying as a show piece without any use. This Madhu from GOOD MINERAL RO is a fraud salesman. I am going to take legal action against GOOD MINERAL RO.

That is right. GOOD Mineral is a fraud company (sub dealer is RV minerals), in Bangalore! They are dealers of Kent. We purchased brand new model Grand+ and since installation, it started giving beep sound, indicating faulty or old filters. With a month, repairs were carried out 4 times, with no rectification.Moreever, a yellow deposit used to come in bottom of bottle on storing water 2 days. Problem is Kent has outsourced its service as well, so the service will be given by your incompetent dealer and not Kent company. My repeated calls to Kent cust care Bangalore (mgr head: Sangam) produces zero response and they kept directed us back to dealer. Calling head office Noida (consumer head mr. vikrant) again kept redirecting us back to Bangalore. This nonsense continued, with nobody ready to take action.Sangam from Bangalore office is completely irresponsible and says kent does not take any responsibility for Kent products sold thru dealers!!!
Finally yesterday the dealer took us the machine back, and handed me Rs. 2k less than what I bought for. Initially he had agreed to refund back full amt. Why would I be going for a loss, with no water and going thru trouble for 1 whole month? I still have a mind to goto consumer court for this fraud company Kent cheating customers and not even able to provide safe water, leave alone rectification and service!

Hi
I am from chennai .. and facing the same issues as you all facing with KENT.

yes KENT is crap... we should have some law to stop people selling things without having capability to provide proper service to customer's. it's not even a 2 month before one crap Samuel came as a KENT service personal and changed every possible part of the purifier and now whole machine is choked... and till now i have spent almost[protected] Rs on repair which is almost the orignal price of the mechine... and now it is totally chocked .. and guess what i am so fedup that i am not going to throw away KENT.

all you who looking to buy RO purifier .. take my advice and *DON"T* BUY KENT ...

Let Hema malini and her daughter's alone enjoy the KENT ...

Kent RO Computerized Controlled — DEFECTIVE MACHINE

I WANT TO COMPLAIN REGARDING RO COMPANY PRODUCT AND SERVICE PROVIDED TO CUSTOMERS. I HAD PURCHASED RO COMPUTERISED CONTROLLED ON IN THE MONTH OF OCTOBER 2009 FROM PANJAM ELECTRONICS VIRAR WHICH IS BEEN CLOSED NOW MY APPLIANCE HAS BEEN DELIVERED DEFECTIVE. INSPITE OF REGULAR COMPLAINTS THE MACHINE WAS NOT CHANGED AND TILL DATE THE PROBLEM REMAINS THE SAME

It is very true that the Kent agencies won't take any action to get the equipments repaired/serviced in time and the company buggers also never bother to look into the difficulties of the customers. They give wide publicity in the media about their product with so many facilities for the customers but all these are baseless/useless. Don't believe them and don't go for it any more.

Pl do not buy any Kent product. The service is really bad and they do not even pick your calls. I have requested for simple installation of Kent but even after 10 days no body has turned up so far. Call center people speaks repeatedly same language with no solution. Some how got number of Mr. Bhardwaj service incharge of Gurgaon, but this guy never picks up the phone. So as of now there is no solution to my problem. Eureka forbes is miles ahead of Kent in terms of quality products and services.

Rajesh
[protected]

dear sir,
as i have read your complaint thoroughly, now don't make call to them neither company nor servicing agents.contact your lawyer imediately show the bill of purchase and sue the company in consumer court and other court with immediate effect.u will get comapnasation for harrasment and they will be adviced for refund or new machine replacement.
thanks

i totally agree with this... Infact i am also facing the same problem.i think that our money is gone. there is no authorised service station for Kent

After paying so much amount, my satisfaction level is zero. I purchased Kent machine in june 2007 in Ahmedabad and after warranty i took Mantainance contract also but all the time i have to call several times if i have any prob.
I just want my money back. I juat want to say that no one has to buy this

Hi,
This is regarding my new Kent purifier, we bought it in the month of march 2010 and from past few days the water outlet has completely stopped and even if it flows out there is too much of impurity in the form of dust and dirt.
We have informed the Kent customer service guys and the agent who sold it to us. But its ridiculous to hear them demand service charge evn though its just 6months that we bought it.
We are extremely disappointed with the product and the PATHETIC SERVICE provided by KENT...(Bought from R.V.Minerals, Bangalore)

Kindly improve the service...

Ms. Hema,
Bangalore

POOR SERVICE :—–I have purchase a water purifier 15 days ago & register complain for installation & demo.
After two reminders i have not get any response.
but in tata price down & servied best
my reletive person purchase it in azamgarh harbanspur

Service is very very poor………………………&hel...⇄
MANJU LATA SHARMA
C/O AMRAWATI COMPUTER CENTER
MAIN ROAD, BINDRABAZAR
AZAMGARH
U.P.
INDIA
[protected]
[protected].

Dear Mr. Ashish Raina,

FYI that, I logon complaint for our site Ranbaxy GP5, An Kent RO installed in basement, we are facing noise problem in this RO from 25.08.10 & same day I call Custm. Care on 13:55pm Ms. Sarika Attend my call & she give me Ref. No.482527.but I again call on 04.09.10 (15:10pm) Ms. Preeti attend my call & she replied me that your complaint has been done.

May I know that without any person visit from your side how is that possible that complaint done??? & she gives me another ref. no. D10107980.I contacted to Gurgaon branch on 30th Aug. but no any proper response from there End.

Kindly take action from your End on urgent basis

I am disagree with the service of kent due to i have change UF Memberane one time but problem is same lower tub has not fil after two or three time injection given to uF Membrane . from: Randhir Singh
#761 type - 3 Nuhon Colony Ropar (GGSSTP) Gahanuli - 140113
Mb. No. [protected]

TDS less than 60 not at all drinkable. An ideal tds is in the range of 60-130. Pls don't drink water with a TDS below 60.

I agree with all above comments made by people. Kent is one of the worst product I ever seen on earth. The service is of Kent is very very very bad. I had bought Kent from ezone in Bangalore and after one month it is not working itself, we have issue with UF membrane which is important part in the product.
We didnt got any response from the Kent after informing them.

Please dont buy Kent products even they gave it for free of cost

Prasad

Hii...
my name is gaurav choudhary from rourkela(orissa) I hv given a complain for kent for last 2 weeeks,
but no boby as come nd check it, after a long dicision with service guys, has told that bring the machine to the office.after that he has check the machine and told that ur RO fillter will be change, then he change the RO fillter and he has make a bill of RS 2200 for RO fillter plus service charge RS 100 total 2300.
can u told the autually price of RO Fillter?????? I sugested that plz buy any product of kent plz make sure that ur kent service is good or nt ...

actually pathetic service with no customer values.


You can buy but do not expect to get water all times as whenever it gets faulty, no customer care responds...

I am from bangalore and it's amazing to find that customer care works only from 11:30 - 6...worst than our government!!!



My provides is Mr. Vikas from Jayanagar.

Dear sir/Madam, if any customers wants service for your RO purifiers please call us in Bangalore, we will attend it within 3-4 hours of the same day.

kumar[protected] or [protected]

Worst Service of Kent RO purifier . Very irresponsible persons are handling service of Kent products, which means company is not bothered about their image in the market place.

Kent RO+uv — they're only encashing money

we have purchased kent ro+uv purifier last year june.and from then only it is continously creating problem.when we bought it it took us 16000 rs.and now before one year they are taking 4000 rs. more for the after sales service.not knowing what to do we are thinking to go to the consumer court becuse we are fed up of paying them money after money.

Absolutely true. Water Purifier from MORF india is Good. The are providing very good service comparatively. They wont sell the products through dealers but only through channel partners.

Hi,
KENT RO PRODUCTS ARE THIRD CLASS POOR QUALITY PRODUCTS & THEY HAVE THIRD CLASS POST SALES SERVICE TOO...

I purchased one Kent Grand+ Mineral RO from KITCHEN CARE Kishan Nagar, Lower Mall, Patiala vide their retail invoice no. 628 on dated 26/06/2010. Serial No. of this product is KR[protected]. I am facing problem since the installation of this product. This RO never run properly continouesly for more than 2 months. The service provided by KITCHEN CARE is also badly poor. There is no one to listen the complaints of customers. As usual this product again stopped to deliver water 11th of May, 2011. On 13th May (Friday) I made complaint to Kitchen Care about the non functioing of the RO, but no body even visited the site, after making continousely calls on 14th, 16th & 17th May, one service boy visited my house and told that some of its parts has been dead and he brought this parts with him and said that he will install the new day after tommorrow i.e. 19th May. But till in the evening of 20th May no service boy came at my home to get my RO okayed. As your product is not working properly since the installation date, you are requested to get it replaced immediately otherwise I will go to the consumer court for providing me third class poor quality product. Besides this the service provided by the seller is also very poor. You are further requested to send technically expert service provider to check why this product is not working since the installation. Hope for early response. My mobile no. is [protected].

Amrit Goyal

I agree with al the service complaints on Kent RO. This is a toally unprofessional and unethical company. I first purchased the kent RO wall mount model in 2006. It worked well. Then I bought two 'below counter' models in 2008. After just one month, the water started stinking. Repeated complaints elicited no positive response. In the last three years I have changed the tank, all filters four or five times. The UV lamp and RO membrane once. Installed additional filter. Still the unit does not work more than two weeks continuously. It will develop some problem or the other.

The inlet water is metro water, supplied in Abhiramapuram. its pretty clean - not much chlorine. Most people drink it directly and use it for cooking. Till now I have not checked the TDS level.

I am apalled that the company is founded and run by an ExIIT chap. I will actively recommend that nobody purchase Kent RO product in India. Thier product is badly designed, service network is bad. Service attitude is arrogant and unresponsive. I do not see this company surviving for long.

Nagarajan[protected]

I PURCHASED KENT WATER PURIFIER MODER GOLD PLUS AFTER SIX MONTHS I CHANGED MEMBRANE AND CARBON BUT THE SAME IS NOT WORKING PROPERLY AND WATER IS NOT FILTERED THROUGH IT. I COMPLAINED TO THE SHOPKEEPER ABOUT THE SAME BUT HE DID NOT ENTERTAINED MY COMPLAINT.

i purchased kent water purifier model gold plus but that is not working i have membrane and carbon even than the water is not filtering.

very very harashful service...

Within one and half year the kent ro purifier membrane has been damaged.The AMC contracter Akshatha enterprises has charged me for the change of membrane. We find this unreasonable for your product.Contact us at the earliest.
Ronald Fernandes
[protected]

Marathalli Mineral Waters Vignan Nagar, Bangalore --- Not obliging the 6 months replacement guarantee promised for RO filter
=========================================================================

I have replaced the faulty RO filter around 5 months back and the sales person from Marathahalli Minerals informed that there is a 6 month replacement guarantee on RO filter/other parts and given me a bill for Rs 2000.

Since its not working now, I have called them today but their Manager is telling that there is no guarantee offered for any kent spares and asking for a written guarantee card. Since they have not given any guarantee card to me, i am stuck at this point. Please be careful when you replace the Kent spare parts. Ask for a Guarantee card for each of the spares you replace. The cash bill wont be useful at all in a later stage. During the time of sales/installation they will tell you that the cash bill is enough for the warranty, but its not the case later when you have a problem.

Please try to avoid Marathalli Minerals Bangalore (Vignan nagar brach) as the after sales service is pathetic and they are very arrogant when you ask for replacement during guarnatee period.

This is to inform you all, that there is no warranty coverage for the components replaced after one year of purchase, and if it has to be covered, the user has to take an AMC for next one year, there is no meaning if the user insists without an AMC.If the company prints in the component that it is covered for one year warranty then we shall provide the same.

so lets not take this complaint seriously, because it is meaning less, and this is not fair on a user to complain in this manner and degrade the company's Image.

For Marathalli Mineral Water.
for any clarification kindly feel free to post your comment here.

Dear Ms . Ive purchased a Kent Grand plus from Kitchen Decor 195 block j New Alipore, kolkata 700053 on 14 May 11. The machine seems to be faulty and has already been repaired once. Like last time it takes 2-3 days to register a complain and rectify the machine. this time it is non functional from 25June 11. I could register a complain only on 27 June being Monday. The complain no given to me was2567. No rep of your company turned up and the reply I was given fromthe authorised service station( tele no [protected]) was that they are trying to sernd someone over. Im amazed. Dont you have any time bound policy of repair within 24hrs?? Eureka Forbes does such repair within Hours not days. This does not earn you any good repute in the market. Ill certainly approach the consumer court and put it in leading daily newspapers if my grievance is not addreded.
Regards
Col S Mitra

change ur purifier.

PLS DO NOT BUY THIS PRODUCT AT ALL
YOU WILL BE DUPED

I totally agree.
pls tell all your friends, relatives, adequateness not ot buy this product and go for the competitor

i purchased water softner from this c0mpany about 3 years back nd since then it is pain in the neck. ihardly remember any stretch of one week when this product has ever worked . i hv got amc done year after year hve virtually employed one person fr persuing complaint with their cust care in Delhi who are mere noting down of complaint clerks with no respose fr attending .My prev yr amc was not adhered to by KENT that sensor they hv not been able to import for last 8 months i.e frm sep2010 to may n2011, nd was promised that expiry date of amc which was aug 11 will suiotably b extende but AGAIN FARCE i do not understand how such company is still surviving nd this product is just waste of money nd fraud on consumer GK BATRA SUMO ELECTRONICS P LTD . B-180 FATEH NAGAR NEW DELHI 110018 MOB [protected]

A FOURTH RATED PRODUCT WITH NO SERVICE SUPPORT ND CONSUMER COURT IS PLANNED TO B MOVED BY US AGAINST THE COMPANY FOR HAVING INFLICTED FRAUD ON US BY KENT. HAVE WAITED FR ONE FAULTY DENSOR LEADING TO DUMPING OF MACHINE WHICH KENT COULD NOT IMPORT FR 7 MONTHS GK BATRA [protected] NEW DELHI

The service of Kent Company is very poor. this is agreeable to all. Inspite of Installation, service representative do not turn up for agreed service conditions. Also inspite of assurance for cover for the machine, they do not provide the same please Contect-[protected], [protected]

i am very confused here, we r under planning to buy a ro purifier.

Friends give me some advise about kent or some other purifiers plz... :(

divya
Chennai

your kent ro purifier service in kashmir is disgusting. ur service man doesnt even bother to pick up the phone i regret why i purchased ur product n will never purchase any o[censored]r products again

PURCHASED KENT WATER PURIFIER GRAND PLUS AFTER ONE YEAR I CHANGED MEMBRANE AND CARBON BUT THE SAME IS NOT WORKING PROPERLY AND WATER IS NOT FILTERED THROUGH IT. I COMPLAINED TO THE SHOPKEEPER ABOUT THE SAME BUT HE DID NOT ENTERTAINED MY COMPLAINT.THREE THREE MONTH MEMBRAN AND CARBON CHANG...WHY ? [protected]

i am totally disagree and services from kent service centre in varanasi the name of service centre is modern services in aurangabad, varanasi, up
that service centre take my Rs 500 for repairing under warranty.


Dhirendra Pratap singh
Paathshala
A-340, Brij Enclave colony, sunderpur
varanasi-221005, UP
Mo- [protected]

I dont understand how kent is getting so many awards, definitely they are paying and getting them. All the customers are fed up, so many complaints online, I compared it with other purifiers, maximum complaints are against kent only. And still people are buying. Whosoever is reading these reviews, please dont buy kent as their services and product are more troublesome from the description given here...

Anshul

this is a worst water filter no after sales servises

kent overflow problem its auto cutoff not working.n having bad service

From:
K Parthasarathy
A-52 Arcot Terrace,
Vadapalani, Chennai-26


To:
The Chief Marketing Manager
KENT RO SYSTEMS LTD.
A-2, Sector-59, Noida
U.P.-201309


Sub:- Non Functioning Of KENT GRAND+ RO KR[protected] Purchased at Chennai On May 2011 Through CROMA Outlet at T Nagar, Chennai
( Chassis Number:08670 Membrane Number: K6315699 )
Dear Sir,


With deep anguish and regrets I am forced to bring the following to your notice for remedy and replacement of the above system not functioning after usage of roughly about 150 days.I confess I was fooled by the advertisement and marketing technique of your company through the media viz. TV and newspaper, which made me rush up to buy your water purification system.The following are the facts of the case.I purchased the above KENT RO system in the first week of May 2011 which was installed on 17/05/2011 i.e. after the lapse of 10 days.After usage over 2 months a noise was heard continuously when the system was on which fact I brought to the notice of your Cheenai office at Anna Road, Kasablancha Building.No attention was paid by anybody right from the dealer to the regional office, however after the lapse of 11 months i.e. within the warranty period the service agent of your brand whose office was beyond the city limits situated at a distance of 30 kms in Tambaram (VGM Enterprises Tambaram, Chennai-45) sent his mechanic who collected Rs 1200/- stating the sediments carbon etc were attended too besides service charges, which is a fraud perpetrated on me when there is warranty period sustaining.When I protested this type of attitude by the service agent to your Chennai branch office they promised to arrange the refund as no amount was to be collected by them.Till date I have not received the refund even though 18 months have passed.


In spite of the above service the noise problem rose to very high decibels when the system was switched on, which forced me to approach your regional office at Chennai who promised to attend by sending a knowledgeable person.This did not happen.There was no response from your branch office in spite of my personal visits and telephone calls.A couple of months back I was given to understand that a new service manager had taken over and my problem would be solved.Thereafter in the first week of October 2012 a mechanic had come who examined the machine and confirmed that the machine was faulty and advised that the earlier service done by VGM was not proper.He suggested that either the machine be replaced or parts like carbon, membrane, motor and Outer layer should be replaced which would cost Rs 10000/- besides service charges.I was shell shocked when he also confessed that the KENT RO system was faulty and the only alternative was to go for a new purifier.It appears from his statement that the life of this KENT RO is only 1 year.At this juncture please note that the date of installation was 17/05/2011 and the system was used only for limited purpose and for a short duration only as we were all away at Delhi.I regret at this old age(I am 77 years old) I am made to run between the dealer, service agent and the company.The service agent suggested that I call him if and when I get ready with Rs 10000/- towards the expenses.


I came to realize that the advertisements only take people for a ride and persons like me get carried away by pompous and glorious advertisements when the substance material is pushed back to zero value.I have already spent Rs 5000/- on this issue i.e. Rs 1200/- for service charges besides telephone calls and transportation to your office and dealer.The instrument is kept back in the package ready to be returned.


Concluding I request you that the machine be replaced failing which I will be forced to resort to legal action besides approaching the appropriate consumer forum.I am endorsing a copy of this mail to the media with a request to withdraw the portrayal of your product which is devoid of facts.Please acknowledge taking remedial action immediately.


With warm regards
K Parthasarathy
(Retired Officer Govt.Of India)

I purchased Kent water purifier in December 2011 and at the time of purchase it was informed that the complaints are addressed within 24 hrs. I want to share with the people who might be considering installing Kent water purification system:
1. The service department has informed that 24 hrs means 24 working hours that translates into three working days and there is possibility that the service may not be provided even after three days.
2. The complaint cannot be registered on Sundays and after 5.30PM. This company does not appear to consider water an essential item, otherwise no company can ever consider putting in place such a unacceptable and consumer distrssing policy in place.
3. The service area managers also do not appear to have any concern for consumer complaints at least this is completely true for Dwarka area in Delhi. Mr Bhardwaj responsible for providing service in the Dwarka area which has hard water and some RO system is necessity for the residents is casusal to the extent that he doesn't bother to pick up phone even. Even for AMC, they show a lot of hesitation. My wife has been trying for the last threedays but no body from the company bothered to report though a commitment was made by Mr Bhardwaj to send the boy on 13th December itself.
My only suggestion, you must satisfy regarding service commitment before buying any water purification system because it's very difficult to survive without water even for a day and if the policy of the company is three working days and at that when the company does not have any policy to attend to urgent situations.
RK Mahajan
Dr RML Hospital
Delhi
[protected]

I am also a user of kent ro in mumbai since 2005 earlier i was using kent grand recently i have bought kent supreme for my new apartment over these years i hardly faced any issue with my product.though there are cheaper products available in the market but i guess when it comes to health money does not matter the spare parts are bit expensive but reliable at least you are sure you are getting good quality of drinking water

My product details
Sr No - KR[protected]

I bought it in June, suddenly it stopped working so I called customer service on 19th November and the first technician visited 21st and no help, second came on 23rd again no help.A technician with no knowledge at all. I called up customer service again on 24th and spoke to the floor Manager Mr Pathak and who assured me within 24hrs the problem will be fixed but no help even after 24 working hours. Again today on 26th I called up the customer service, same robotic response but no help. I AM FRUSTES TO THE CORE. One of the worst post sales service. My number is [protected].

Faulty products, pathetic service, no one to hear your request. Feeling looted by Kent.

Dear CC TEAM,
I had bought Water Mini Softener which was installed 4 days back on 5th March vide serial no.KS[protected], Invoice no.571-2546.
Mohan Coop Estate Sr.Branch Manager Mr.SH Jafri visited a day before and He was been told the condition of water in Our area and upon checking technicalities He assured about quality and product installation.Next day when Another Gentleman came, I was still unsure.Jafri called Me again and told not to worrry.In fact first day sone of His apparatus instrument wasnt working too.
Now since yesterday within 3 days, When I called up customer care One Guy came and told that We have been wrongly sold because this softener wont work with such water TDH.We are in a total fix and its a breach of Trust.I too work in service Industry and know how serious and grave My concern is.We know Our rights as an aware Citizen and My Husband us a RTI Activist too.We guide the Citizebs and Netizens over important social issues which Our Country is passing through and We dont say anything without a reason and dont complain unneccessarily.
I now humbly request to refund My entire amount by Tuesday else I'd be forced to approach the Consumer Court and take this as a breach of Consumer right.
Anticipating Your +ve response ASAP.
Thanking You, I remain
V.Sincerely
Naghma Kamran Khan
[protected]

Go to go consumer court and take serious action regarding company

I am agree with sumit and if no response is found within a short time ( counting hours not day) I am going to take assistance of our legal procedure.

for any kind of ro purifier complaint call ajay saraiya at mobile no [protected]

mene kent ro 24/01/2011 ko anand bigbajar se kharidatha instoltion ke 1 khante bad uski tenk lik nikli 3 martaba complain ki lekin distruBITER kitaraf koi javab nahi aaya itni kharab service maine kabhi bhi nahi dekhi con no [protected]