Kent RO Complaints & Reviews

Prakash Chandra Talesra
8-B, Shiv Complex, Technocrat Society,
Syphon, Bedla Road, Badgaon,
UDAIPUR –(Rajasthan) 313 001
Date[protected]

To,
Managing Director
KENT R-O SYSTEMS,
C-15, SECTOR-7,
NOIDA (U.P.) 301 301

Dear Sir,

Sub : Defective KENT R-O System.

Please refer my earlier letter dated[protected].

I have purchased one R-O System No. 2639906 from your authorized distributor M/s Galaxy Aqua Care, Udaipur (Rajasthan) vide bill No. 1019 on[protected] copy enclosed).

Sir, After using SIX month your R-O system was not working properly and same was conveyed to Distributor and sometimes your distributor solved my problem. But in August 2008 I was really shocked that I was drinking water with thousands of ANTS.( small insects)with R-O water, Immediately I called to your Distributor and he just stick the brown tape on joints and told us that he has solved the problem. But after few days again same problem occurred and your distributor is unable to solve the serious problem.

Now when I consult my family doctor that I am drinking regularly thousands of ANTS he advised me to check up full body of our all family members and observed that we are suffering from some serious disease and can damage our lungs and kidneys EVEN our lives also.

Further As suggested by your distributors or salesman I have taken AMC in August 2008 for this machine but the problem remains as usual and we are drinking water with ANTS. Earlier I have written in his logbook that thousands of ANTS are coming with purified water. But he is still advising us to again fix the brown or tafflon tape, which now we do not allow him to stick.

Now you are requested to please either change the full R-O system as I and all my family members spent more than Rs.10000 for diagnosis and have lost health and wealth or should I take appropriate action such as Live –Media, Legal, Consumer Court, Religious action as we are JAIN and believes in AHINSA.



Now I request you to take appropriate action against your salesman, Distributor etc for non co-operating with CUSTOMERS like me and replace new machine within SEVEN DAYS otherwise I have no option except to take above action, which I think you will not like.

Further I will not complaint/send copies to the President- Consumer Court, Editor-Rajasthan Patrika and Editor- Denik Bhaskar if my system be replaced with new KENT R-O.with SEVEN days from the receipt of this letter.

An early action is requested.

Thanking you,

Yours faithfully,


Prakash Chandra Talesra


CC : KENT R-O SYSTEMS,
105, IST FLOOR, LAXMI PLAZA,
LAXMI IND.ESTATE, OFF NEW LINK ROAD,
ANDHERI-WEST, MUMBAI- 400 053

CC : CHANDRA MARKETING CO.,
2, 3 JAI LAXMI APARTMENT
NEW BHUPALPURA, UDAIPUR (RAJ.)

CC : GALAXY AQUA CARE,
234, NEAR UTI BANK,
SECTOR-4, HIRAN MAGRI, UDAIPUR – (RAJ.)

CC : President,
173, Ashok Nagar,
Consumer Forum,
UDAIPUR – (RAJ.)

CC : Editor,
Rajasthan Patrika, Sunderwas,
UDAIPUR – (RAJ.)

CC : Editor,
Denik Bhasker, Ayed,
UDAIPUR – (RAJ.)

This is comapny who cheated me. They change their HELPDESK number everymonth. The day I bought it, number has changed 6 times. Because of this, I couldn't get service and my UV system in purifier got damaged. Though water quality is very good in my area, still it is struggling to work. Call center is really nasty.Never buy this comapny product. I wish if I can find mail ID of HEMA MAILINI to report it as I never got theor Quality Manager number from their helpdesk.

Dear Sir,

I am writng it very heavy heart that despite of my number of requests to your dealer Bath Emporium Munish Builders Pathankot (Pb.) to get my water purifiers get service well in time but he is not paying any heed to my requests. This RO gets problem even during warranty period but I am getting satisfy service from aforsaid dealer.Even for paid service he is not botherd despite of numerous reqests. It is for your kind informaion I am your first customer in my town.I hope that approperiate action from your end.

With regards

SUNIL KUMAR
Mohalla Surrara
Chamba(H.P.)176310

My Kent Ro Not servis Time To Time

DEAR SIR,
I HAVE PURCHASED KENT MINRAL RO SYSTEM FROM YOUR AUTHORISED DEALER M M AGENCIES, SIKANDRA ROAD, BANDIKUI, DAUSA, RAJASTHAN 303313.
ABOVE MENTATIONED RO SYSTEM IS NOT WORKING PROPERLY SINCE LAST THREE MONTHS. IN THIS REGARD I HAVE MADE A COMPLAINT TO MR DEEPAK SHARMA OFFICE BEARER AT YOUR AUTHORISED SERVICE CENTRE AT JAIPUR ON TELEPHONE NO [protected] ON 26 SEP 08.
INSPITE OF MAKING COMPALINT REGULARLY I HAVE NOT GOT ANY TYPE OF SERVICE. PLEASE GIVE ME BEST SERVICE VERY SOON.
THANKING YOU.



SURESH CHAND SHARMA
C/O VIVEKANAND SR SEC SCHOOL, DEVATWL COLONY, BADIYAL ROAD, BANDIKUI, DISTT DAUSA, RAJASTHAN, PIN CODE 303313
MOB NO [protected],[protected]

I live in Dhakauli Zirakpur where the residential water supply is through bore water and the hardness and TDS levels in water are very high. After a Kent promotion in the area, we decided to buy the softner which they promised will remove all the hardness. I also checked on Kent website and after verfication I purchased KENT Water Softner on 25 November 2008 worth Rs. 49, 000 through local Kent Sales representative Mandeep Singh, (Industrial Area, Chandigarh). Mandeep took Rs. 10, 000 in cash as advance payment 2 weeks before the equipment was delivered to me.

He provided no receipt for this advance payment and despite of my repeated requests, he did not arrange for a technician's visit at my residence to check whether it was feasible to install the softner and what all preliminary plumbing/electrical arrrangements had to be made for installation of the softner.


On Nov 25th, the equipment was delivered and a warranty card provided to me. It was installed by a Kent technician from Delhi, Mr Pathak. When i asked the technician about the hardness check in water, he told me that the proof that hardness is now removed from water is that when i wash my hands the water will feel soft. Inspite of my asking for a technical/fool proof evidence ( such as any hardness check meter) he asked me to jus assume that now that the softner has been installed, there will be no hardness in water. He said that the machine will start providing soft water only after 2-3 days of installation.
Besides, he did not provide any instructions on how to operate this device. He asked us to add 15 kg of desi salt crystals to the softner and that 15 kg of such salt should be added to the softner every 15 days.

However, on the 3rd day after the salt was added for the first time, we found that there was leakage from the softner and that there was no salt in the machine. We immediatley contacted Mr Pathak and the local distributor - Good Deal Sales ( who had delivered the softner to us) on phone. Pathak in response asked us to add 2 buckets of water to the softner. In the meantime, a person from Good Deal Sales also arrived and he added 4 more buckets in addition.

The manual on the other hand instructs that at any given time the water level in the container with salt should be 1 inches.

At the same time, nothing was done about the leakage from the softner. even after several requests Kent is not paying any attention and we are clueless. We have made several calls to Mandeep, Prashant, local distributor but no one is ready to help! i'm really feeling harrassed after buying this ezpensive softner & its not working fine.

Please help ASAP!



Despite

I bought a RO system of Kent in 2004. Recently I got its membrance changed again. Now, to my surprise, TDS in water has gone down to 5 PPM as against minimum 50 ppm recommended by Kent itself. As a result, we all have been consuming water which is almost devoid of minerals, so vital for the body. On taking up the issue with Kent Office in Noida, the response was that the old RO systems reduce TDS by 90% and during winters as TDS in natural water goes down substaintially, water processed by RO (old system)will have TDS inthe range of 5-10 ppm. Meaning thereby that the users of old RO system will have either go for modification in the system or continue to deprive themselves of vital minerals.
It was a disgusting response from such a standard company.

I had purchased Machine No. KA[protected] on 08/09/2007. As the labels on the machine indicate, the sediment filter and activated carbon filter needs to be changed after 1 year. So I duly called the KENT RO office at 26354580/81 both numbers to have a technician sent over to check and replace the filters. After several tries I finally got through and lodged my complaint, only to find that though a complaint number was issued, no technician came in response to the call. This happened a few times and so far I have called and logged my complaint some 5-6 times in the past 1 month. The latest complaint number issued to me was 382 on 14/10/08.
This is really pathetic after sales service. I truly regret having bought this product and though I am stuck with it now, I will actively discourage others from buying this water purifier. Their rivals offer far superior products and after sales services.
I hope someone at the company sees this complaint and does something about it, before this appears in a newspaper.
Sunita S.

I have purchased a KENT RO from Reliance Digital, Ambi Mall, Gurgaon on 20 th Oct 2008.They said that they will despatch and install RO in a day. nobody turned up till 23rd, they have despached instrument on 23rd.After many calls to Relaince service center, one engineer came and declared the insrument as faulty, again i chased reliance and Showroom manager, show room manager stopped taking my calls.One guy from KENT came on 25th, replaced faulty part and went off, again am started calling service center, after 10 calls, one engineer came from Reliance since he was not carrying some part he could not install the RO.Today is 29th, The ro is yet to install.

Dear Sir/madam

We had purchased Kent RO on 6/11/2007
After every 3 to 4 months water startes overflowing from the container,

a complaint is logged and the technician visits and replaces the part, problem resolved at that time.

this is the forth time that we have logged the complaint. Ticket No:D89053818

Pls look into it as shows the quality of the product.

Invoice Number./KL.MI/UP/2887
Date 6/11/2007
S/No KR[protected]

Copy to : Consumer Forum

I have been frequently trying to contact Mr Mukesh Jha( Mob No. [protected]) of Model Town New Delhi regarding very frequent leakage of water from the system. This leads to flooding of kitchen and surroundings. I was given to understand that at least for some time I will get good service but it is very unfortunate that on earlier occasion also when I complaint personally it was not attended to except one time that is immediately after the installation for the same complaint. I would request you that if you feel that system cannot be maintained or complaints responded to timely please take the system back. It is just not desireable that I keep closing the tap at various times of the day and unsuccessfuly calling the given number. I hope you would respond and would give us the number of person who is responsive and could attend the calls and would get the complaint attended to on priority.
Thanks
Midha

I have purchesed one Kent RO system a Year back and since then no body has turned up to check my system. Few days back i had called one of the dealer then he had sent some body to attend the problem... He did not rectify my problem but increased with the UV system. now my UV is not working ... don't know to whome to contact

Ibought Kent grand mineral r.o. water purifier on 13/11/2007 It was working fine for the last 8 months and now it is not automatically shutting off when the water tank gets full I have been compling and still my problem is not solved the person who serviced last informed me when system is not shoutig off aske me to give a bang near the shout off switch and it will stop and this is only working.This is the state of the product.Now at night I have to shout off the system other wise the in the morning the kitchen will be flooded

carbon filter replaced to old is not look like newone.It is not sealed, and looks like used one.But charged 450 rs+150 rs as labour charge.ICR no139 by Sushma Aqua Services, Kukkikatte Udupi.576101.Ph([protected]).By asking they said, Product you are sending without proper packing is it so? If it is so in future Please send the spare parts in sealed condition, so that we can trust the product as new one.19-09-08

Hi,
I bought Kent Grand product from Siri Technologies (Koramangala). Within a week, it started giving some or the other problem. Siri Technologies has a very very bad service. I had to call them so many times and literally beg them to fix the problem. It is really frustating to go through this kind of situation after spending Rs 14000. Kent should immediately do something about this.

Dear Sir,

I had purchased KENT Mineral RO water purifier on 24th June 2007. For the first six months there was no schedule maintenance from any Kent service personnel even after repeated reminders on phone. However after six months service engineer Shri. Minto was regular. During May 2008 it was found that quantity of reject water was less and equipment was working for longer duration. Hence RO purifier was switched off. On 1st week of June when service engineer came for rectificatoion it was found that iron remover cartridge has damaged resulting in blockage of water into Sediment filter and active carbon filter.

Matter was also informed on phone[protected] and to Shri Sarat ph no. [protected] . On June 22nd service engineer had removed iron remover cartridge and supply was bypasssed to sediment filter. which was also having content of blackish material present in iron remover cartridge.

It is suspected that whole RO purifier is damaged and hence may be replaced as it was within one Year warranty.

Regards


Biju Antony
Deputy Manger
M/s Indian Oil Corporation Limited (Halidia Refinery)
Quarte No. : 12/57B
Haldia Refinery Township
haldia
West Bengal -721607

I bought a kent water purifier which shows a price tag of 5990 rupees when i actually went to pay money for that prouct. they came up to me an say that price tag is wrong and now they charged me 6500 rupees. but the price tag which is attached near the product clearly shows 5990 rupees. then the sales guy there has taken out the price tag existing there and started claiming that actual price is 6500. this`incident happened in jayanagar 9th block, BigBazaar. This is not first time it happened to me in bigbazaar. everytime i face one or other problem. sometimes they dont deliver product on time. they took around 3 weeks to deliver and fix my cots. they say that they will fix next day at the time of payment. but after that we haveto keep on calling them to get product delivered. sometimes they keep us on hold for longtime on phone. i think i wasted lot of time and money calling customer service for product to be delivered. I have not seen such a bad customer service in my entire life.

Last year on 31.07.07 we have purchased a kent ro system from company directly thru sales executive Mr. Ashok. From the date of purchase we are facving regular problem of water filter jamm. But on last complaint - KENT ro executives are not responding & we are not able to use our ro system because of filter problem.
So please look into this matter...

To,
Manager (Service & Maintenance)
KENT RO SYSTEMS LTD.
NOIDA (U.P.)

Sub. Badly disappointed with after sale services.
Ref. KENT ULTRA Machine No. KR[protected]Printed on the Box)

Dear Sir,
I have purchased an UV water purifier from local market on Jan. 2008 and get installed it. This product was sold by a local vender MANIK BROTHERS, Station Road, BANDA (U.P.). The installation charges were asked from me Rs. 250/-, but after making discussions I paid Rs. 100/- for making 2 holes in the wall and fitting a socket to my existing water pipe fittings. This was not brought to my notice that I have to pay installation charges also at the time of purchasing the product. Whether it is right or wrong? If installation charges are needed and mandatory to pay, your local vendor must say it at the time of selling the product.

The box which contains the UV purifier system does not carry installation manual, operation manual and guarantee/warranty card. I asked the same, he told that AAPKO KYA AWASHYAKATA HAI? HUM TO HAIN. I am also confident that the Machine No. sticker pasted on box and actual machine no. (pasted on the back of purifier) also differs, Now time I do not have the machine, as the machine is on the table of vendor.

This product stopped proper functioning on 15th March 2008, and I lodged the complaint with the vendor, and the person in the shop of vendor is not interested in listening my complaint. Lastly, yesterday, I pick the product, put the same on the table of vendor, then the person told me that he will do something by tomarrow morning.

Say me whether you have given any training to the staff of vendor to remove the problem, whether his staff is technically sound and approved by your technical team to use screw driver, plier and broke/cut wiring and replace the spares? Have you given any spare parts to this particular vendor as his person opened the entire product on his working table where he repairs electronic items and use solding iron, paste and one noticeable thing is this that dust which comes out from TV and Radio occupies the entire area. He assures me very confidently that KAL TAK TUMHARA UV EKDAM THIK HO JAYEGA. I ask you that, “It is right way to provide services to defective component of this product which directly concerns with human health.” Say me, whether you will get repaired you UV purifier in such in-hygenic conditions? My mind is in chaos, whether his premises is bacteria free where he opened the product, UV Lamp chamber and other components of the purifier. This product is directly related with Health of human being. Hope, it is not allowed by you by all means. I think that I have to deny to get this particular product back. My denial will start a litigation, and lastly I have to surrender as my money is clogged in purifier. And you are liable for entire situation .
Entirely I am not satisfied with the dealing and services provided to me by the vendor. Please look into the matter very very seriously and furnish the under mentioned points :
1. Please say me the address of your local dealer/distributor at BANDA (U.P.) who is authorized by you to deal with service and repairs also.
2. Please say me to whom I have to lodge the complaint in all.
3. If Manik Brothers do not have service rights, how they are allowed to open the product for repair?
4. Whether you had issued instructions to your local vendors that how to deal with defective machines? Are they allowed to open and change the components at their in-hygenic premises?
5. This purifier (UV) does not removes scaling of water, whether it is working properly? The local dealer says that it is working properly, but I am not satisfied.
6. I hope that your technical expert person must visit my place and find out which type of water purifier I need, then after it should be installed in my premises. Can I keep trust in you?
7. Please ask the local vendor MANIK BROTHERS to give me Warranty / Guarantee Cards, Operation Manual and other needed documents.
8. If the UV purifier does not fits to my need (i.e. not removes scaling from water), may I allowed to get it changed with some advanced one? If yes, then please say me the name of person and contact number.
9. For last 15 days, I and my family using the water after boiling it. Whether you feel that it is good to the reputation of KENT?
10. The unskilled person at the shop of vendor opened my UV water purifier system, please suggest me whether I should accept it or not, if not, then what should I do with this one? As the vendor will not accept his mistake and compels me to keep the existing one. Lastly, the only way for me is to go to the consumer forum and ask you people also there. This will only happens due to negligence of you local vendor.

Lastly suggest me, how I have to deal with the situation? All this hampers the reputation of your after sale services. MUJHE BHI AB LAG RAHA HAI KI KAHIN MAINE GALATI TO NAHI KAR DI KENT KHARIDKAR?

Hope you will do the needful very soon and I still keep trust in you and your products. Ultimately you will not disappoint me. Your early reply will give solace to me.

Thanking you sir,
Your's faithfully
JAYANT GORE

My details are as under :
JAYANT GORE
Station Road, BANDA 210 001 (U.P.)
Tel. :[protected], [protected], [protected]
e-mail : [protected]@rediffmail.com

Sir, I bought a Kent RO purifier in Chennai in Sep 2006, But on instalation the TDS was high, I was advised that it will take some time to settle down to desired values, even after 3 months when it did not, then I contacted the concerned outlet they send a mechanic after a considerable delay, on inspecting he said I shall do something in the next visit. Thereafter there was no response from the person or even the company even after several remainders, about two months from this I got hold of a number of there India level Mkt manager in Delhi, Mr Manish Lamba, initially he was very helpful but the people in Chennai responded very negatively and after long calls and delay, another two months they changed the RO membrane, without justification. The reason given was that the inlet water temperature is high therefore this problem, but this was not told or is written any where in any manual and also the temperature of water during Summers in India is bound to be high, this should have been told during Demo and SALE. By the way, as per the new instructions we stopped using this filter by day and resorted to save and fill water only by night. But sure enough again in two months I had the same problem, now on contacting the concerened service agency said we are not servicing your product, sorry. Once again on contacting Delhi, some one came over but really showed no interset, here onwards even Mr Lamba has stopped accepting my calls. With lot of running around I have managed to get the set serviced from the company people how have charged me Rs2750/- and changed virtually every filter but again have said that we are not going to guarantee any time and the TDS is still not less than 60ppm. Please advice on what action can I take to stop this company from making a fool of the public and troubling me, also can I get my product returned. Thank you