[Resolved]  Kingfisher — FLIGHT CANCELLED

Address:

New Delhi, Delhi

This is somnath maity ,My King Club member No-IT[protected]
Our PNR NO-GROCMG & DLKHXS
6 o[censored]s from Calcutta were booked in Kingfisher Airlines to Srinagar today (30.12.10). After landing at Delhi and waiting for 2 hours to catch flight to Srinagar, including a half hour delay, the flight was cancelled. We were told that the flight supervisor would arrange for our accommodation and next available flight would be booked if there was a vacancy. The ground staff very cleverly led us to outside the airport and told us that our luggage would be delivered there. I at once sensed there was something fishy and the ground staff was trying to avoid dealing with us. I took the permission of CISF and entered the airport again after much coaxing. At the Kingfisher counter Mr Rajesh told us that they are willing to send us back to Calcutta tonight. We refused. So they said that the next avaiable flight was on 1.1.11. and they booked us on it. and they refused to treat us as transit passangers. They said they will not give us accommodation. After reaching a hotel, we searched the internet and found that many tickets are available on 31.12.10. We are contact Customer care office of Gurgaoin i,e Phone -[protected] & other coustomer care office i,e[protected],[protected] &[protected],[protected]



They say your previous booking is lower class so we are not provide this ticket.As Per I know if the flight cancelled then next available flight allow for the guest in any class.

But I dont know why the front desk of Kingfisher behaved this way. I am going to take up this matter with DGCA and Mr. V. Mallya. This is a complaint.



Thanks& Regards
somnath maity
[protected]
[protected]