[Resolved] Kingfisher — Losses due to flight delay and missing of connecting flight | |||
The following notice was served on the Kingfisher by email and speed post on 15th Sept. While Kingfisher's so-called Guest Care officers have refused to settle the amount, the Jet Airways phoned to say that if the issue is not resolved they would help me if the matter is taken up legally..... Hope posting this complaint hear will attract Mr. Vijay Mallaya's attention and the issue will be resolved without going to Consumer Court, as he promises that the flier should demand the best from his ONLY five star airlines. Chairman, Mr. Vijay Mallya Kingfisher Airlines Ltd. Kingfisher House, W.E.Highway, Vile Parle East, Mumbai 400099. [protected]@flykingfisher.com / [protected]@flykingfisher.com Chairman, Mr. Naresh Chandra Jet Airways Ltd. S.M.Center, Andheri-Kurla Road, Saki Vihar, Mumbai 400059. [protected]@jetairways.com / [protected]@jetairways.com NOTICE BEFORE TAKING ACTION AGAINST YOU In issue ID 262697 not resolved satisfactorily Dear Sir, I made a complaint to you on 25th July, 2010 re: serious deficiency in service, as per your promise that the Kingfisher passenger must demand the best and write to you if not satisfied. From your office Randall Fernandes acknowledged. Later Caroline Pereira, Manager - Guest Commitment kept sending me routine replies, showing her commitment to your inefficient staff rather than to the guest. Since I was not happy with her routine replies, I warned her vide my email of August 16, 2010, to which there is no response. Hence, this notice. Briefly the complaint is :- (a) On 6th July, 2010, I flew on Kingfisher (IT305) which left Mumbai at 12.40 (instead of at 11.20 AM) and reached Delhi at 14.45 (instead of 13.30 hours). (b) Because of this avoidable delay or inefficiency of your flight crew and ground staff, I missed my connecting flight from Delhi to Gorakhpur (Jetlite S2-6125) departure at 3.00 PM. (c) Jetlite realized my tight schedule and inconvenience that would cause to me because of only one flight a day. So, they endorsed me on flight IT 3635 - Delhi to Lucknow, departure 17.40. (d) Kingfisher did not make any arrangement from Lucknow to Gorakhpur by road, eventhough it accepted the Gorakhpur fare from Jetlite – which is a higher fare. (e) I do not know whether Jetlite paid you only the Lucknow fare and pocketed the difference, I am also sending Mr. Naresh Chandra, Chairman, Jet Airways a copy. If, because of your recalcitrant attitude, the matter goes to Consumer Court, I will make them OP 2. (f) If your flight was not delayed and if your staff had worked as per the norms laid down by you, I repeat, I would not have missed the Jetlite flight and would have reached Gorakhpur on time. And this complaint would not have arisen. (g) Because of laxity of the so-called five star airlines, I reached Gorakhpur, on 7th July at 3.00 PM, instead of 6th July at 4.00 PM, totally exhausted. (h) As a result, I had to hire an air-conditioned Innova and spend Rs.5000/- towards hire charges and tips to drivers to drive through unsafe UP roads in the night. (i) Not only I missed the Press conference, but other important engagements in Gorakhpur on 6th July and my local host had to incur additional expenses to reschedule the Press conference, which also caused delay in our entire program of 7th July. Put yourself in my shoes and tell me how you would have dealt with your clumsy, inefficient, highly irresponsible staff. Therefore, Kingfisher not attending to this serious lapse, amounts to cheating, and an unfair trade practice. Vide this notice, I request you once again to reimburse, Rs. 20,000/- the actual losses, as under: - 1. Rs. 5000/- spent on car hire from Lucknow to Gorakhpur, including tips to two drivers. 2. Rs. 5,000/- towards expenses incurred in rescheduling my Press conference. 3. Add Rs.10,000/- suffering due to delay, detour, unsafe road travel. You may recover this amount (Rs.20,000/-) from your staff who bungled, so that in future they will be more responsive to customer care. Please reimburse the losses within 7 days from the receipt of this notice. If you fail to do so, I will be constrained to take appropriate action against you through the authorities governing you and claim higher compensation for further loss of time, legal costs, etc. Yours truly, Dr. Leo Rebello 28/552 Samata Nagar, Kandivali East, Mumbai 400101. Telephone:[protected]. E-mail: prof.[protected]@gmail.com Website: www.healthwisdom.org Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I had kingfisher Red flight 3302 from srinagar to delhi on 06/10/2009 @ 12:35 PM and that got delayed 2 hours and 30 mints. And same day i had another flight in GoAir airways from Delhi to bangalore @ 4:50 PM that i missed because of flight delay and once i arrived delhi airport @ 4:30 PM i directly been to Kingfisher counter to ask them i have another flight in GoAir from delhi to bangalore thats going to deepart @ 4:50 PM and they said you collect your laguage and we will take care and i collected my laguage and they sent me to reservation counter there i met with Miss Priya she is manager of kingfisher airlines. she said we will send you by kingfisher flight but you have to pay for that or we can rebook your ticket in GoAir but you have to pay there also and i said there is no any falut from my end then why should i pay, She said there is no our fault also and told her you give me written that not your fault and she gave me flight delayed certficate that all, even i said i want talk to your manager she said i am only the manager over here i said to whom you are reporting i want talk to that person and replied i cant. and finally i taught with airport manager Mr. chadda regarding this he said i cant help it i dont have any concern with airlines peoples. There was no one to help in this case and kingfisher peoples doesnot know how to talk with the customer. Finally i paid 3923/= to rebook the ticket in GoAir. I would like to take serious action against Miss Priya she doesnt have manner to talk with customer.
Kingfisher Airlines — Delayed flight everyday
Flight IT 4313 from jaipur to Delhi scheduled to leave at 1045pm will leave at 1:00 am . Apparently this is a fact and has been known to the ground team but the passengers are not informed till they take their boarding pass. SOme even missed their international connections. Apparently 2 planes have gone to France for overhauling and there fore till 19th this flight will always be delayed but customers are not informed.This flight has been delayed from delhi to here everyday for last 5 days. They keep making excuses about techinical delay by saying techincal snag. The truth is not spoken.
Mr. MAllaya thanks for the garbage service to the community of a zero class airlines....goodlooking airhostesses dont make good airlines. Once I saved a patients life in a flying plane but did not receive even a letter of thanks form your company. I think snooty behaviour and arrogance are the way to path of lost dreams of failure....
Kingfisher Airlines — FLIGHT DELAY
FLIGHT DELAY on sunday January 16 2011:IT - 2473 Hyderabad Chennai Duration Airline PNR CLPQYN
IT - 2911 Chennai Tiruchirapally Duration Airline PNR LRZNWH
I planned my travel one month before and purchased tickets in advance. I choose Kingfisher airlines due to its convenient service offered from Hyderabad to Trichy and total duration I will spending to reacon h TRICHY will be (8:30AM - 13:00PM connecting flight duration along with my grand parents aged.
Please do take necessary action against Kingfisher Airlines, and let us If there is any action required on our end.
Thanks,
Kavitha N
Kingfisher Airlines — Delay in flight time
I travelled from kingfisher airlines on 18th May' 09.The flight no.3636 was delayed by 3 hours and while returning flight no.3635 was again delayed by 4 hours. The air hostess in flights were not helpful, after giving them several calls they did not respond to query and finally it was told as techinical fault.The passengers were made to sit in flight before 1 hour and this resulted in much trouble to all the passengers.This is a hoping flight and this flight is running late from last 2 months. Kindly check the reason for flight delay, if customers remain unsatisfied like this we won't travel in a super luxurious flight like Kingfisher anymore.