[Resolved] Koovs.com — Non shipment of product, No response from company | |||
NON RECEIVING OF GOOD Respected sir, I bought a Belkin backpack by online from www.koovs.com dt. on 13.08.2011. I made the payment of Rs.1299/-through online transfer of SBI. After the successfully transaction, i got a Code KV[protected] and assured for the delivery between 7 working days. Now it is showing the same product worth Rs.999/- .When I am calling the customer care number mentioned in the website (Call +91-[protected] (9am to 7pm, 6 days a week) someone is picking the phone and disconnecting this is so annoying that instead o[censored]pdating on status after picking the call they are disconnecting. I am regular online shopper and this is first time i have bought something from Koovs.com and I am really disappointed with the customer service. So, i am very disappointed and hopeless. Please help me to get my money back. I dont want this product after this much problem. My e-mail id is [protected]@gmail.com. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Dear all, I do not know what is ur experience buying stuffs from online sites but after doing many transactions with many sites, I can only say that be careful while choosing ur online stores.
First of all, do not do any big amount transactions and if you do any big transactions, order them on the basis of cash on delivery.
In the past, I have done online transactions with flipkart, flipgraph (coinjoos now), Indiaplaza, infibeam, nbcindia.com, bookadda.com, letsbuy etc.
The services of all were great except Indiaplaza. The Flipkart was the best. I am sure flipkart remains as number one and my prediction is that these new comers will vanish within few months/years after grabbing some big orders if we are not careful.
Personally, I can trust only flipkart.
However, I thought I will give a try to koovs.com as I had never transacted from here. I ordered a good worth 800 Rs. almost 8 days back where they had promised that I will get the goods within seven days.
I paid the amount by credit card and I think I did that mistake. Thereafter, there is no update on the shipping and delivery. I am yet to get the goods. When I check their site after logging into my account, I can see what I bought but there is no updates regarding whether
it has been shipped or when it will be delivered.
I contacted them many times in their mobile number given at their site but the mobile number [protected] is switched off all the time. I called up their landline number
+[protected] but no one picks up the phone. They do not even have an answering machine if they are closed on any day or time though they claim they are
24 hours working. I called them up on week days and weekend days but no response from their side.
I do not know what do they think? Do they think that they can sustain their business in this competitive market by providing this kind of service?
The way the landline was ringing and no one was picking up the phone made me to think that they have converted their common room in one BHK to an office and started their business but I am sure
they gonna fail soon.
I want to know from friends how is Ur experience shopping from koovs.com? Did you guys face any such problems before?
What options I will have now? I am thinking to wait for few more days (2-3 days) and if they do not respond, will file a criminal complaint FIR under IT Act. I am not sure if I take these steps or not but
I am hugely disappointed with their service and will never shop again with Koovs.com. I am learning day by day and my experience is ‘Try to always do shopping on CASH ON DELIVERY BASIS unless you trust the website completely like I do flipkart.com’.