[Resolved]  Kotak Mahindra Bank / Securities — Disappointed by the unprofessional attitude of Kotak

Address:

Mumbai Suburban, Maharashtra

Kotak has successfully disappointed me once again. I have gone through the trauma of reaching their unprofessional customer care and bank staffs. I am sure, like me, many of you would have experiences the horror of trying to reach kotak customer care by email or phone.

I had serious trouble with getting my home loan from Kotak in spite of all paper work being clear...and its still not solved. It seems no one in Kotak is really bothered to take the business forward.

Read through the mail that I wrote to customer care on 22nd feb 2011. I havent heard any response from them yet..not even the confirmation that they have received the complaint and they are looking into it. I think the post and telegraph system in 1980s worked faster than Kotak's customer care.

[protected]
From: Ashish Kanak <[protected]@gmail.com>
Date: Tue, Feb 22, 2011 at 11:40 AM
Subject: COMPLAINT :: Need aggressive contact point for Kotak home loan
To: service.[protected]@kotak.com


Dear Sir/Madam,
I am writing to you as I am deeply troubled by your agent handling my home loan.
I have applied for home loan through you agent Bhimrao - [protected]. The home loan is for 20lks and period of 15 years.

I had to follow Bhimrao day and night to get the home load approved in spite of my documents being clear. The home loan is approved now.

Now I am having problem in payment disbursement. My loan was approved sometime in October. Now it seems that the interest rates have changed in spite of the promise to keep the same interest rate till March 2011. It seems I will have to do the documentation work again as conveyed by Bhimrao.

I am in UK right now and I have given power of attorney to my Father. Even my father is disappointed by the services of Bhimrao and his approach towards work. Its absolutely unprofessional.

I am really worried by the casual approach and attitude of Kotak. I was not planning to take up home loan from Kotak as I was not satisfied with the services given to me by Kotak securities. I was some how taken into confidence by some Ms. Pallavi (my customer relationship manger) to go ahead with the loan as there are some good rates on offer. Now, Pallavi has left the bank and there is no contact point. In fact the loan rates have also changed in spite of all the promises. I am once again disappointed by the Kotak services.

I had to pay the first 2 instalments from my own pockets. Its a loss to Kotak as well.

Can you please move my loan to a more responsible agent. I want things moving before the next payment demand by the builder.

I am sorry if I have harsh in the above mail content. Please mail me on this mail ID. Optionally you can drop a SMS on +9198198XXXXX or call me on +4474380XXXX. Or give me a mobile number to reach the concerned person directly and I will give a call.

If the home loan cannot be processed then please refund the processing charges so that I can process the home loan from some other bank. You can send the cheque to Flat 602, Old Phase 1, Sonam Gyan CHS, Golden Nest, Mira Bhayander Rd, Mira Road East, Thane - 401107.

[protected][protected]
Regards,
Ashish Kanak