[Resolved] Kotak Mutual Fund — Delayed payment and services | |||
Ref: Kotak Opportunities- Growth Mutual Fund Folio No.1849706/58. I had requested for redemption of my above mentioned SIP on 22.06.11. On 25.06.11 I received a mobile alert from TD-Kotak stating that the said SIP has been redeemed and the proceeds has been directly credited to my account. But the amount was transferred through NEFT only on 05.07.11 after 10 days. But the transaction got rejected and the funds were returned since my name mentioned in the beneficiary field by the sender of the funds was incomplete( It was mentioned as Kollengode Narayanaswamy instead of Kollengode Naryanaswamy Jyothi). The rejection memo received from our bank is attached for your reference. I regret to say this but it is a mistake on part of the sending bank that the funds got rejected. Please transfer the funds back to my account by mentioning my full name " Kollengode Narayanswamy Jyothi". I had sent a mail to [protected]@kotak.com on 06.07.11, but no response received till now. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir,
At the outset we regret the inconvenience caused to you.
We wish to inform you that we have executed your redemption payout to your registered Bank Mandate in our records. We shall email you the details of the said transaction.
For further queries please feel free to write to us at [protected]@kotak.com, solutions.[protected]@kotak.com . We would also request you to not share any account related information on a public domain such as this.
It will be our pleasure to serve you, protect you and be with you.
Thanking you & assuring you of our best services at all times.
Warm Regards
Investor Services Team @ Kotak Mutual
At the outset we regret the inconvenience caused to you.
We wish to inform you that we have executed your redemption payout to your registered Bank Mandate in our records. We shall email you the details of the said transaction.
For further queries please feel free to write to us at [protected]@kotak.com, solutions.[protected]@kotak.com . We would also request you to not share any account related information on a public domain such as this.
It will be our pleasure to serve you, protect you and be with you.
Thanking you & assuring you of our best services at all times.
Warm Regards
Investor Services Team @ Kotak Mutual
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
MUTUAL FUND — poor service and delay in send cheque
----- Forwarded Message ----From: "[protected]@ICICIPRUAMC.COM" <[protected]@ICICIPRUAMC.COM>
To: [protected]@yahoo.co.in
Sent: Fri, 30 July, 2010 3:24:20 PM
Subject: RE: PL SEND CHEQUE OF ECS
Dear Investor,
Thank you for writing to ICICI Prudential Mutual Fund.
Please note that your issue is being followed up through Service Ticket Number- [protected].We request you to mention this ST for any enquiry on the status of this issue, in future.
For any further assistance, kindly contact us on our customer care helpline[protected]Toll free) using MTNL/BSNL lines and[protected]Toll Free) using NON MTNL/BSNL lines or write to us on [protected]@icicipruamc.com.
Warm Regards,
Pratibha.R
Customer Service Executive.
ICICI Prudential Mutual Fund.
To know your Portfolio value SMS BAL to 56767234
I PINKI KUMARI TILL DATE[protected] NOT GET MY CHEQUE. I CONTACT SEVERAL TIMES ON YOUR CUSTOMER SERVICE NO BUT YOUR EXECUTIVE NOT GIVEN COURIER NAME AND REF NO FOR ENQUIRY. TODAY I CALL AGAIN ON ABOVE NO REQUEST TO GIVE NEAREST ICICI PRU OFFICE THEN HE GIVE THANE NAUPADA OFFICE ADDRESS BUT NOT GIVEN TELPHONE NO . HE SAID WE HAVE NOT TELPHONE NO OF THANE NAUPADA OFFICE. THEN I WANT TO ASK U WHAT IS THE USE OF CUSTOMER SERVICE WHEN U NOT PROVIDE YOUR OFFICE CONTACT NO. WHY YOU NOT GIVE CUSTOMER SERVICE EXECUTIVE PHONE NO OF ALL YOUR OFFICE. IT SHOW HOW MUCH YOU CARE CUSTOMER AND WHAT IS YOUR MANGEMENT . IN FUTURE I NEVER BUY UNIT AND GIVE ADVICE TO ANY BODY TO DEAL WITH ICICI PURDENTIL MUTUL FUND.
PINKI KUMARI MOB-[protected]
COPY- CNBC TV -18 COMPLAIN DESK