[Resolved]  Kun Hyundai Chennai — NIMBUS HYUNDI GZB- ILLEGAL CHARGES AGAINST SERVICE & MISS HADLING OF VEHICLE PARTS

Address:

Ghaziabad, Uttar Pradesh

I’ve Hyundai santro Xing Reg.no- UP-14AM-0737, VIN-MALAA51HR7M172414, ENGINE NO-G4HG7M213512, purchase date 19.09.2007. My vehicle total run 46592 km only.
Saturaday( 27th March) I’d faced problem with vehicle that at the speed of 70 km per hours suddenly vehicle engine stopped functioning & that time vehicle break also was not functioning. I’d stopped vehicle through hand break. I was on the way of Meerut –Delhi highway at nearby Ghaziabad & than called to Hyundai on road service. They’d responded to me after more than 3 hours through Nimbus Hyundai Meerut road Ghaziabad. They told me that vehicle having a problem of engine sensor & it’ll be rectify in workshop. They’d not provide any help me for vehicle breakdown recovery, highway to workshop, when I’d reached there they’d not responded any emergency case. They treated vehicle as a routine service vehicles. After spend three hours at workshop they told me that vehicle having a problem in engine sensor than after sometimes they told me that vehicle having a problem in crank & crank bolt not opening after trying to open bolt two hours, so they’d braked crank & it’ll be replace and total estimated bill will be charged near Rs 20000/- It’s having a cost of crank, sensor, seal & labor charges etc.
They never clear me till now that if crank bolt was not opening why they’d braked crank without my approval & why I’ll pay for this Rs 20000/-. It was mistake of workshop or company manufacturing that crank bolt was not opening.

Than IInd problem faced again:-


I’d recd my vehicle from Nimbus Hyundai gzb as on dated 30th March after crank, sensor change and routine service & I'd paid total amount 17000/-.
That time I’d remind to customer care Mgr Mr. Prakash that my vehicle clutch is very hard after work done by you they told me that It’s due to work done in engine & it’ll be normal within two or three days but after running of vehicle one week position was same. From Next day I was on the way I’d faced new problem in engine that at the time of gear change vehicle giving low pick up & missing in engine and high vibration in gear 4 & 5. Problem was intimate to Mr. Prashant at same day. They told me that Please come with vehicle we’ll check & rectify same.
I’d handover vehicle at gzb service centre for rectification & same setting done within 15 Minutes but in evening same problem faced again.
As on 17th April, I’d again handover my vehicle for rectification of problem but today they told me that vehicle required servicing of clutch plate & total estimate will be 5000/-. Attitude of Mr. Prakash was totally wrong with me & they told me that you’d done my complaint in Hyundai customer care against crank problem and you’ll face continue problem in rectification of engine problem.
I can not understand that at the time of crank & sensor change they’d not done this work and never told me that vehicle required clutch work . when they’d done engine work & I’d already logged complaint against clutch problem and vehicle already carry by him three days for repairing & checked vehicle during the period crank& service done?

Now question is that why I’ll pay for this work when Nimbus already received payment of 17000/- against engine& service work. I’m very busy person and I can’t run with vehicle again & again at service centers.

As per my knowledge Hyundai is No 1 in customer care but it’s shown how they’re maintaining customer care satisfactions.
Till now no rectification recd from hyundai customer care or Service centre-Nimbus Hyundai.